This has got to be one of the worst experiences of hospitality and stay I’ve EVER experienced. Let’s start with our arrival-we had called multiple times prior to arrange a hotel car come pick us up on arrival at the airport. They had us send a what’s app message saying to send our flight details, confirming all was good, saying they will have a sign with my name. We land into chennai international airport, no one is there, we are calling the hotel, they keep putting us on hold, no one has any idea what’s going on. So we end up getting a Uber at 4:30Am after waiting an hour and being bombarded at the airport by local solicitors and get to the hotel. On arrival, the staff has zero remorse on what we just went through, just shaking their head, we asked to speak to a manager and he had nothing to say, just gave us a better room and said he can give us a “discounted” rate for breakfast when breakfast was already included. We get to the room-the suite they upgraded to- there are stains on the sheet, mold in the bathroom, it’s questionable is this is even safe to breathe in. After an 18 hour flight if you think you are getting some sleep, no way, they have 3 clubs and zero sound proofing provisions, our entire room was vibrating to the bass of the music, not to mention ZERO privacy because the balcony’s all connect & there were random people looking into our room, drunk people being sloppy all through the lobby, def nothing luxury or cute about that. Look on google for full review