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Reviews of Dorsett Chengdu

4 out of 5
Dorsett Chengdu
168 Xi Yulong Street, Qingyang District, Chengdu, Sichuan

Reviews

8.8

Excellent

Rating 10 - Excellent. 233 out of 444 reviews" "
Rating 8 - Good. 161 out of 444 reviews" "
Rating 6 - Okay. 43 out of 444 reviews" "
Rating 4 - Poor. 4 out of 444 reviews" "
Rating 2 - Terrible. 3 out of 444 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Boon Bin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay during our recent trip to Chengdu, will stay in this hotel when ever we are back in Chengdu
Stayed 5 nights in Mar 2024
Response from Dorsett Chengdu on 16 Apr 2024
Dear Guest,Thank you for your kind review. I’m so glad that you have a nice stay. We hope to welcome you back to Dorsett Chengdu for us to be in service to you again. Thank you. Regards, Dorsett Chengdu

10/10 Excellent

Xiangdong, sugar land

Liked: Staff & service, property conditions & facilities
Centrally located. Right next to Subway station for line 1 & 4 trains. My room is pretty big and quite clean. Staff is very friendly. Only improvement I’d recommend is to replace carpet with vinyl flooring. But for the price and convenience, it’s a perfect place and I will definitely stay there in my future trips back to Chengdu.
Stayed 15 nights in Sep 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Dorsett Chengdu on 31 Jan 2020
Dear Jennifer， Thank you for your kind review. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Chengdu. Thank you. Regards, Dorsett Chengdu

8/10 Good

James, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
No real in-room coffee and no take away coffee from the cafe. Other than that, pretty awesome.
Stayed 4 nights in Dec 2019

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic property in the centrecity
We had an absolute great stay at this property. From the central location, meters away from the metro entrance and walking distance to the central square and nearby sights; to the level of comfort and care provided by every member of the staff. Very welcoming and helpful, willing to care at all the times. The room was splendid! Super large, so well taken care and prepared, quiet and comfortable, and so high up with that great views. A shower and a bath in a very large bathroom area. The breakfast was marvellous, we had access to the Lounge, hence it was prepared on the go and fresh as you come. Top property!
Stayed 1 night in Nov 2019
Response from Dorsett Chengdu on 6 Dec 2019
Dear Hector, Thank you for your kind review. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Chengdu. Thank you. Regards, Dorsett Chengdu

10/10 Excellent

Tszwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019
Response from 成都帝盛酒店 on 27 Dec 2019
尊敬的客人，感谢您的好评，愿这段居停为您的成都之行留下了美好的回忆。期待您的下一次入住，祝您及家人身体健康！

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

Ed, Lexington, SC

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our first stay so much, we recommended it to our friends, and we all came back here for 4 days. Dorsett is beautiful, the suite was given as an upgrade, the value was fantastic. The dining was world-class, and the service is the best you can find anywhere in the world. They knock themselves out trying to please you, and it seems they always do!
Stayed 3 nights in Oct 2019
Response from Dorsett Chengdu on 21 Nov 2019
Dear Ed, Thank you for your kind review. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Chengdu. Thank you. Regards, Dorsett Chengdu

10/10 Excellent

Mrs.Pohl, Seattle Washington USA

Liked: Staff & service, amenities, property conditions & facilities
The Hotel has wonderful space, nice interior design, comfortable with light and air flow. Great balancing Of the elements. International food dishes are delicious and authentic. The staffs and all divisions of service are excellent, friendly and kindness to me.
Stayed 3 nights in Oct 2019
Response from Dorsett Chengdu on 4 Nov 2019
Dear Mrs.Pohl, Thank you for sharing the great review and rating. We are glad to be your chosen hotel during your last stay in Chengdu. Looking forward to be in service to you again. Thank you. Regards, Dorsett Chengdu

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class service
Excellent service. Surpassed our expectations by resolving an issue I had with a parcel being delivered, even after we had checked out. Special thanks to the manager of concierge Cloud Tao for going the extra mile.
Stayed 2 nights in Sep 2019
Response from Dorsett Chengdu on 17 Oct 2019
Dear Christopher, Thank you for your kind review. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Chengdu. Thank you. Regards, Dorsett Chengdu

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Likes: The room, it was spacious more like a suite with seperate seating area and another TV. Good views. Beautiful bathroom with double sinks and stand alone bath, plus enclosed shower. Electric powered curtain function. Modern room but with a touch of traditional design. Doormen polite. Dislikes: the room smelt a bit of smoke despite being a non smoking room, it also had ash trays. Dinner service, we went to restaurant for buffet but the area was busy being used on the evening that 76 we decided to go. Breakfast was nice, having all the standard foods available, waiting staff didn't clear the tables quickly enough in my opinion. But were courteous and helpful with any requests. Carrefour shop a short walk down the road plus coffee shops and cake shops near.
Stayed 3 nights in Sep 2019
Response from Dorsett Chengdu on 17 Oct 2019
Dear Guest, Thank you for your kind review. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Chengdu. Thank you. Regards, Dorsett Chengdu

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I booked a room with two large single beds, and was given the right type of room for smokers. I then requested to change to a non smoking room and was given a smaller room with two smaller beds.
Stayed 5 nights in Sep 2019

4/10 Poor

Verified traveller

Stayed 10 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2019
Response from 成都帝盛酒店 on 7 Sept 2019
尊敬的客人，感谢您10分的好评。希望您能一如既往地支持我们，真诚期待您的下一次光临，祝您及家人身体健康!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really good hotel for a reasonable price. The metro station is literally next door, so very convenient. And thanks to the staff. I had my phone stolen (not at the hotel) and they were very helpful in sorting that out. Good breakfast options. Only things: the fridge wasn't great, with no freezer, and wi fi was slow.
Stayed 13 nights in Aug 2019
Response from Dorsett Chengdu on 24 Aug 2019
Dear Jason, Thank you for your kind review. I’m so glad that you have a nice stay. We take note on the issues about wifi and will share this with our team for possible actions to be taken. We hope to welcome you back to Dorsett Chengdu for us to be in service to you again. Thank you. Regards, Dorsett Chengdu

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Good staff they have Spanish speaker in the from desk he help a lot
Stayed 2 nights in Aug 2019
Response from Dorsett Chengdu on 9 Aug 2019
Dear Guest, Thank you for your kind review. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Chengdu. Thank you.

6/10 Okay

Erin

Disliked: Cleanliness, property conditions & facilities
Declined Over Time
I’ve been staying at this hotel for the past four years. With mold in the showers, clogging drains that flood the bathroom, stained carpets, peeling wallpaper, and damaged walls, this is my last stay. We even switched rooms and things didn’t improve. The first room had a moldy shower shade, but even if it was used, you could still see the person in the bathroom. After a night, we switched to a new room, which had an after market film on the glass, giving privacy to the bathroom. However, after two minutes in the shower, I realized the drain wasn’t working and the bathroom had flooded!! What once was a delightful hotel at a great bargain, has increased 33% in price and dropped 50% in quality. Such a shame, especially since this was part of a graduation gift to my brother.
Stayed 1 night in Jun 2019
Response from Dorsett Chengdu on 1 Aug 2019
Dear Erin, Thank you so much for your feedback of your recent stay with us. We take great importance to your feedback. We have shared your review with our respective department. Concerned Issues as mentioned will surely be taken seriously by the team for rectification. Corrective measures will be in place to ensure no future recurrence. We thank you once again for writing to us and wish to welcome you back for us to be in better service to you. Thank you. Regards, Dorsett Chengdu

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Okay hotel
The room was okay. The fitness center didn't really have any equipment other then treadmills and the room was quite worn out. Plenty of carpet stains. Bed was hard. Easy access to busy areas and service was friendly
Stayed 4 nights in May 2019
Response from Dorsett Grand Chengdu on 30 May 2019
Dear Guest, Thank you for your kind review. I’m so glad that you have a nice stay. We take note on the issues as mentioned and will share this with our team for possible actions to be taken. We hope to welcome you back to Dorsett Grand Chengdu for us to be in service to you again. Thank you. Regards, Dorsett Grand Chengdu

6/10 Okay

Verified traveller

Stayed 4 nights in Apr 2019

10/10 Excellent

Yau Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good
Stayed 1 night in Apr 2019
Response from Dorsett Grand Chengdu on 30 May 2019
Dear Yau Hung, Thank you for your kind review. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Grand Chengdu. Thank you. Regards, Dorsett Grand Chengdu

2/10 Terrible

margaret, Philadelphia

Liked: Cleanliness, property conditions & facilities
Nice room but facilities Not as advertised
There is no swimming pool as advertised and the wifi doesn’t really work!
Stayed 2 nights in Mar 2019
Response from Dorsett Grand Chengdu on 15 Mar 2019
Dear margare, Thank you for your feedback. And regret that wifi issue as mentioned. Will definitely share this with relative team to pay more attention. We hope to welcome you back to Dorsett Grand Chengdu for us to be in service to you again. Thank you. Regards, Dorsett Grand Chengdu

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, good service, excellent location.
Stayed 2 nights in Jan 2019
Response from Dorsett Grand Chengdu on 3 Feb 2019
Dear Guest, Thank you for your kind review. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Grand Chengdu. Thank you. Regards, Dorsett Grand Chengdu

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019
Response from Dorsett Grand Chengdu on 14 Jan 2019
Dear Guest, Thank you for your rating. Looking forward to your next stay at Dorsett Grand Chengdu. Thank you. Regards, Dorsett Grand Chengdu

8/10 Good

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay, good experience
We stayed short time in transit to Lijiang, it’s a good Hotel, in a good location. Next to the subway, which is brand new, safe and very clean. All together we had a good experience.
Stayed 1 night in Dec 2018
Response from Dorsett Grand Chengdu on 2 Jan 2019
Dear Alessandro, Thank you for your kind review. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Grand Chengdu. Thank you. Happy New Year.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from Dorsett Grand Chengdu on 17 Dec 2018
Dear Guest, Thank you for your kind rating. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Grand Chengdu. Thank you. Regards, Dorsett Grand Chengdu

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2018
Response from Dorsett Grand Chengdu on 17 Dec 2018
Dear Guest, Thank you for your kind rating. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Grand Chengdu. Thank you. Regards, Dorsett Grand Chengdu

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great! Just a few steps from mrt exit F. Small eateries around the hotel too.
Stayed 7 nights in Dec 2018
Response from Dorsett Grand Chengdu on 11 Dec 2018
Dear Guest, Thank you for the great rating and review. Glad that you enjoyed the strategic location of our hotel with our warmth Asian hospitality. Looking forward to welcoming you again in the near future. Thank you. Regards, Dorsett Grand Chengdu

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was great have nothing to add apart from the fact that the breakfast could be a bit more generous
Stayed 1 night in Nov 2018
Response from Dorsett Grand Chengdu on 7 Dec 2018
Dear Guest, Thank you for sharing this review with us. We take note on the issues as mentioned and will share this with the hotel management for possible actions to be taken. We hope to welcome you back to Dorsett Grand Chengdu for us to be in service to you again. Thank you. Regards, Dorsett Grand Chengdu

10/10 Excellent

KOH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location is very near to the metro. A food street is just next door.
Stayed 7 nights in Nov 2018
Response from Dorsett Grand Chengdu on 7 Dec 2018
Dear KOH, Thank you for your kind review. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Grand Chengdu. Thank you. Regards, Dorsett Grand Chengdu

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Dorsett Grand Chengdu on 7 Dec 2018
Dear Guest, Thank you for your kind review. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Grand Chengdu. Thank you. Regards, Dorsett Grand Chengdu

8/10 Good

Eric

Got free upgrade and the room was great
Stayed 3 nights in Nov 2018
Response from Dorsett Grand Chengdu on 26 Nov 2018
Dear Eric, Thank you for your kind review. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Grand Chengdu. Thank you. Regards, Dorsett Grand Chengdu

8/10 Good

Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got a helpful staff Aaron, very good
Stayed 3 nights in Nov 2018
Response from Dorsett Grand Chengdu on 19 Nov 2018
Dear Chen, Thank you for your kind review. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Grand Chengdu. Thank you. Regards, Dorsett Grand Chengdu

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favourite hotel in Chengdu
I always enjoy staying at the Dorsett Grand when I visit Chengdu. The staff are friendly and most speak english. The buffet breakfast is excellent and the rooms very comfortable. Lydia and Sherry always make me feel welcome.
Stayed 5 nights in Nov 2018
Response from Dorsett Grand Chengdu on 12 Nov 2018
Dear Keith, Thank you for your kind review. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Grand Chengdu. Thank you. Regards, Dorsett Grand Chengdu

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can not beat the location and service is top notch
Stayed 2 nights in Nov 2018
Response from Dorsett Grand Chengdu on 12 Nov 2018
Dear Guest, Thank you for your kind review. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Grand Chengdu. Thank you. Regards, Dorsett Grand Chengdu

10/10 Excellent

Sam, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nest to MRT very very convenient to go around for sightseeing or shopping. The staff very helpful . Full range of breakfast... Chinese and western available. room is clean n nice to stay
Stayed 2 nights in Oct 2018
Response from Dorsett Grand Chengdu on 12 Nov 2018
Dear Sam, Thank you for your kind review. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Grand Chengdu. Thank you. Regards, Dorsett Grand Chengdu

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Nice hotel, very clean and convenient, next to the train station
Stayed 4 nights in Oct 2018
Response from Dorsett Grand Chengdu on 1 Nov 2018
Dear Guest, Thank you for your kind review. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Grand Chengdu. Thank you. Regards, Dorsett Grand Chengdu

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Dorsett Grand Chengdu on 1 Nov 2018
Dear Guest, Thank you for your kind rating. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Grand Chengdu. Thank you. Regards, Dorsett Grand Chengdu

8/10 Good

Angela, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to many touring attractions, next to Luomashi subway station, excellent location. The breakfast buffet is of high quality and delicious. The staff welcomes guests with smiling faces and good services. The only drawback is the unsightly mold at the sink corners which cannot be washed away by regular daily cleaning and has to be resolved by re-gaulking the basin/counter joint. The mildew stain on the shower wall requires a stronger mildew-removing agent than the regular detergent. Overall speaking I'm quite happy with my 3-day stay at Dorsett Hotel and would like to see the mildew/mold problem get resolved for better customer satisfaction in the future.
Stayed 3 nights in Oct 2018
Response from Dorsett Grand Chengdu on 23 Oct 2018
Dear Angela, Thank you for your kind review. I’m so glad that you have a nice stay. We take note on the issues as mentioned and will share this with our team for possible actions to be taken. We hope to welcome you back to Dorsett Grand Chengdu for us to be in service to you again. Thank you. Regards, Dorsett Grand Chengdu

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the Best Dorsett Hotels I've Stayed At
Modern,reasonably priced, clean, well located, and friendly staff. Can't ask for more.
Stayed 4 nights in Sep 2018
Response from Dorsett Grand Chengdu on 23 Oct 2018
Dear Henry, Thank you for the great rating and review. Glad that you enjoyed the stay in our hotel. Looking forward to welcoming you again in the near future. Thank you. Regards, Dorsett Grand Chengdu

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Dorsett Grand Chengdu on 23 Oct 2018
Dear Guest, Thank you for the great rating. Looking forward to welcoming you again in the near future. Thank you. Regards, Dorsett Grand Chengdu

10/10 Excellent

Liu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Dorsett Grand Chengdu on 8 Oct 2018
Dear Liu, Thank you for your kind rating. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Grand Chengdu. Thank you. Regards, Dorsett Grand Chengdu

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 3 nights in Sep 2018
Response from Dorsett Grand Chengdu on 8 Oct 2018
Dear Guest, Thank you for your kind rating. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Grand Chengdu. Thank you. Regards, Dorsett Grand Chengdu

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Metro, Helpful Staff
Hotel room was large and clean. Air conditioning worked great. Room was not smokey even though they said they did not have a non-smoking room available. Wasn’t a great view out the back of the hotel but whatever. Concierge was very helpful. Arranged several taxis during the trip and communicated the destination for us. Taxi to Panda Research base between 30-40 rmb from this hotel. Great Hot-Pot restaurant right across the street. If look during dinner time, you will see a large crowd of people waiting outside. At least an hour+ wait. We went at lunch time and got right in. They don’t speak any English though but will help you the best they can. Easy to get to Hotel if you take the Metro to Luomashi Station and then one of the exits is right beside the hotel. I can’t remember which one. Either way, once you figure out the correct metro exit, then accessing it the rest of the trip is a breeze.
Stayed 3 nights in Sep 2018
Response from Dorsett Grand Chengdu on 30 Sept 2018
Dear Michael, Thank you for your kind review. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Grand Chengdu. Thank you. Regards, Dorsett Grand Chengdu

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Dorsett Grand Chengdu on 30 Sept 2018
Dear Robert, Thank you for your kind rating. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Grand Chengdu. Thank you. Regards, Dorsett Grand Chengdu

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay would recommend
Good size room in a very smart hotel. The shower had a blind which protected privacy to the room. Massive buffet selection for breakfast & really helpful staff. It's about a 2min walk to the metro station, plus there's also a very popular tofu restaurant opposite. Would recommend
Stayed 2 nights in Sep 2018
Response from Dorsett Grand Chengdu on 30 Sept 2018
Dear William, Thank you for your kind review. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Grand Chengdu. Thank you. Regards, Dorsett Grand Chengdu

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, comfortable hotel in a central location. Staff are very friendly and accommodating.
Stayed 4 nights in Sep 2018
Response from Dorsett Grand Chengdu on 30 Sept 2018
Dear Guest, Thank you for your kind review. We are glad that you enjoyed the stay with us. Looking forward to your next stay at Dorsett Grand Chengdu. Thank you. Regards, Dorsett Grand Chengdu

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff at the desk counter. They made the check-in very smooth.
Stayed 1 night in Sep 2018
Response from Dorsett Grand Chengdu on 14 Sept 2018
Dear Guest, Thank you for the great rating and review. Glad that you enjoyed the stay with us.Looking forward to welcoming you again in the near future. Thank you. Regards, Dorsett Grand Chengdu

8/10 Good

Frank

Seen better days?
Our stay at the Dorsett Grand was satisfactory. Service was polite and the staff were all friendly and eager to help. Our only concern was with maintenance of light switches and plumbing. This should not be a guest’s concern. We were not able to turn off the bathroom light and the bathroom basin drained very slowly. I do think the Dorsett has seen better days and maybe in need of a facelift now.
Stayed 4 nights in Sep 2018
Response from Dorsett Grand Chengdu on 14 Sept 2018
Dear Frank, Thank you for your kind review. I’m so glad that you have a nice stay. We take note on the issues as mentioned and will share this with our team for possible actions to be taken. We hope to welcome you back to Dorsett Grand Chengdu for us to be in service to you again. Thank you. Regards, Dorsett Grand Chengdu

8/10 Good

Heather, London

Liked: Room comfort
Great City Views
For the price this hotel was very pleasing but I certainly wouldn't consider it a 4 star hotel. Stayed 2 nights. Receptionist spoke good english. The room was a king room - huge! Amazing city views from the bedroom and the bathroom. The carpet was stained and quite dirty, the decor certainly hasn't been updated in some time. Bed was super comfy though! WiFi connection was good. I wouldn't recommend the restaurants if you are only English speaking. The staff didn't speak any and it was quite hard to communicate what we wanted to order or ask any questions on the menu. There are however so amazing restaurants directly opposite the hotel which are well worth trying! Location is good - right next to a metro station which accessed us to the Panda Research Base and to the main stations to get the train to Leshan.
Stayed 3 nights in Aug 2018
Response from Dorsett Grand Chengdu on 14 Sept 2018
Dear Heather, Thank you for your kind review. I’m so glad that you have a nice stay. We take note on the issues as mentioned and will share this with our team for possible actions to be taken. We hope to welcome you back to Dorsett Grand Chengdu for us to be in service to you again. Thank you. Regards, Dorsett Grand Chengdu

4/10 Poor

thiagarajah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Filthy hotel. Never been in a hotel like this in my life. Stinks and filthy carpets. Filthy bathroom and commits so low can’t even sit down and get up from it.
Stayed 3 nights in Aug 2018
Response from Dorsett Grand Chengdu on 24 Aug 2018
Dear thiagarajah , Thank you for sharing this review with us. We take great importance to your feedback and share this with relevant department for possible actions to be taken. Looking forward to welcoming you again in the near future. Thank you. With Regards, Dorsett Grand Chengdu