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Reviews of Fairfield Inn & Suites by Marriott Charlotte Matthews

2.5 out of 5
Fairfield Inn & Suites by Marriott Charlotte Matthews
8540 East Independence Blvd, Charlotte, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 535 out of 961 reviews" "
Rating 8 - Good. 252 out of 961 reviews" "
Rating 6 - Okay. 87 out of 961 reviews" "
Rating 4 - Poor. 41 out of 961 reviews" "
Rating 2 - Terrible. 46 out of 961 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Travelled with partner
Liked: Property conditions & facilities
Very beautiful grounds & surrounding areas
Stayed 1 night in May 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and friendly. The breakfast had a great selection for a complimentary breakfast, only disappointment was the juice dispenser was not working. Food was very good. I would stay here again.
Stayed 1 night in May 2024

2/10 Terrible

Ryan

Travelled with family
Disliked: Staff & service, property conditions & facilities
Room was okay, bathroom door would not close, inexplicably they charged me an extra $50 after checkout for no reason. We left the room in the same condition we found it and handed the key cards to the front desk when we left at 8:30 AM. Don’t stay there in my opinion.
Stayed 1 night in May 2024

10/10 Excellent

Swapnil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay with family with kids.
Stayed 1 night in May 2024

10/10 Excellent

David, Matthews

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and accommodating, doing all they could to meet our needs. Hotel is in excellent condition.
Stayed 1 night in May 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

4/10 Poor

RAY

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is run down. The employees are not friendly and welcoming. I tried to use the room phone to call the front desk, but the phone was not connected. I went down to talk to the staff and they blamed the housekeeper. Nobody showed up to fix it. The bathtub was clogged. It was gross to clean up when the water filled up to our ankles. I do not recommend anyone to stay in this property.
Stayed 3 nights in May 2024

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly! Nice and clean place to stay
Stayed 1 night in May 2024

10/10 Excellent

Michael

Stayed 1 night in May 2024

8/10 Good

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding. My only complaint is that the pool had too much chlorine in it.
Stayed 4 nights in May 2024

8/10 Good

Gina

Travelled with partner
Liked: Staff & service, property conditions & facilities
The room was clean and the surrounding area was quiet
Stayed 2 nights in May 2024

10/10 Excellent

leslie

Liked: Staff & service, amenities, property conditions & facilities
Very peaceful
Stayed 1 night in May 2024

10/10 Excellent

Cristian Alfredo

Liked: Amenities, property conditions & facilities
Fantastic
Stayed 3 nights in May 2024

8/10 Good

Kenneth, Manteo

Wasn’t offered water, no water in room. Rooms did not include lotions or toiletries of any kind. Staff was friendly and helpful. AC had an error message and could not be adjusted. Hotel is conviently located to restaurants and shopping.
Stayed 1 night in May 2024

6/10 Okay

James

Travelled with family
Property was close enough to we were going to make it convenient.
Stayed 1 night in May 2024

10/10 Excellent

Yolanda, Orlando

Liked: Cleanliness
I good
Stayed 1 night in May 2024

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aisha, was ABSOLUTELY INCREDIBLE!!! Her customer service was AMAZING!!!
Stayed 1 night in May 2024

10/10 Excellent

Manisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice front staff. Mikey was exceptional!
Stayed 1 night in May 2024

6/10 Okay

Christy

Travelled with partner
Disliked: Property conditions & facilities
Had to be moved three times. First room-air didn’t work, 2nd room-tv didn’t work, and third room had everything working.
Stayed 1 night in Apr 2024

4/10 Poor

Lynn

Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Ellen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Check-in was quick and staff member was professional and very personable. Complimentary breakfast offered a variety of options and the dining area was large and comfortable. Our room was clean and just the right size.
Stayed 1 night in Apr 2024

6/10 Okay

Kayoua

Travelled with family
There were kids & a toddler running around at almost midnight in the lobby while we were checking in. They were so loud & no guardian was there to supervise. Our room didn’t smell clean. It smelled like juice had spilled in the room. It was an older & darker looking hotel. Everything just looked old & dark so you can’t really tell how clean the room was.

6/10 Okay

Gracemarie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool had green water completely needed a cleaning. They ran out of every breakfast item by 8 o’clock Tues morning and staff did not speak. English could not provide oatmeal pancakes no coffee juice, no eggs, or sausage. When asked to refill, she kept repeating words and did not understand what was being asked. Including napkins or oatmeal. Food area had crumbs and spills everywhere. Third time here at this same location within four months first time I see this and is very disappointing.
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 6 nights in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Apr 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Deairious

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Team was great from check in to check out.. pool was perfect temperature,, not to hot, not to cold.. spacious rooms !!! Definitely recommend staying here when visiting Charlotte!! Thank you for the wonderful stay .!!
Stayed 1 night in Apr 2024

10/10 Excellent

Chi, Cary

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Liked: Property conditions & facilities
Very nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Myounghee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Breakfast
Stayed 1 night in Apr 2024

4/10 Poor

shawn

Disliked: Cleanliness, property conditions & facilities
It stinks and there is mildew. The mildew snell is strong in the hallways, elevator and the rooms.
Stayed 1 night in Apr 2024

8/10 Good

Ashley

Stayed 2 nights in Apr 2024

8/10 Good

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldnt sleep well because of sound from other rooms.
Stayed 1 night in Apr 2024

10/10 Excellent

Johnny

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Bed was comfortable. Room was spacious. Staff was very friendly. Breakfast was good. Will book again in the future.
Stayed 1 night in Apr 2024

2/10 Terrible

ROCHELLE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was harrassed and spoken very rudely by Tim or tom regarding the dog wirh i have a camera in my showing the dogs were normal but tim was confused about other dogs making a noise. At check in they told me $25 per day per dog after seeing my dog but now they charged me $100 per day for the 2 gods when its suppose to be $50 a day for both dogs, $25 each. Horrible customer service, very rude....i will dispute it with my bank
Stayed 6 nights in Mar 2024

10/10 Excellent

Cesarya

Liked: Cleanliness, staff & service, property conditions & facilities
💕

6/10 Okay

Angelica

Travelled with group
Liked: Staff & service
Disliked: Amenities
The stay was fine, but I just wish the front desk agent would have told me there was an indoor pool that was open. I would have got in the pool. He told me about breakfast, which was real basic (sausage looked under cooked), drink machine was out of order‼️ Good for 1️⃣ night, but would not stay multiple nights.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to book and convenient rates are fair
Stayed 1 night in Mar 2024

6/10 Okay

Indira

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Hailemikael

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was good , until a few days later my account was charged for full price even though I booked my stay through expedia and the security hold was still pending too. I called to check I was told that It was refunded and it will hit my account with in a few days and that was few days a go already and still nothing. I didn't like they were just able to do that easily plus this never happened to me before so it I felt like i was getting scammed I hate it.
Stayed 1 night in Mar 2024

10/10 Excellent

Sharon

Travelled with family
Lovely hotel, nice staff, clean updated rooms, big TV, free WiFi. Reasonable price, good location. Very nice stay there.
Stayed 1 night in Apr 2024

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was delicious with many varieties. The pool and rooms were very clean. The check in workers were kind.
Stayed 1 night in Mar 2024

2/10 Terrible

Laquanda

Stayed 1 night in Mar 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable accommodations and staff was very friendly and helpful. Would definitely stay again
Stayed 1 night in Mar 2024

8/10 Good

DAWN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Would book again.
Stayed 4 nights in Mar 2024

10/10 Excellent

LaShonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 2 nights in Mar 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem I had is that they don't accept cash for their incidental fee
Stayed 1 night in Mar 2024

10/10 Excellent

Venetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Leonard, Pawleys Island

Liked: Cleanliness, staff & service, property conditions & facilities
great price point for a Sunday
Stayed 1 night in Mar 2024

10/10 Excellent

Amin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room And a guy at front desk was awesome and very friendly and helpful
Stayed 1 night in Mar 2024