Chandwaji Hotels, Amer

"The hotel was located close to the Amber Fort. The staff was respectful and attentive. The breakfast was not included but we purchased it and felt it was good. The pricing was higher than listed in the Expedia property details. The room. was comfortable. Just make sure to keep a card in the alot by the door so the AC dies not turn off."

"The property is good Ruined our overall experience, the hospitality and service were extremely disappointing and fell far below what I would expect from a property of this standard It started with the key card not working for a room, and even after notifying the front desk we had to wait outside for ~30 minutes with kids. The cart services are not able to handle the load as the numbers don't match with the guests (275 rooms, 17 carts ). Room services were taking 1.5 hours to deliver even small things. Throughout my stay, the staff generally came across as indifferent and unresponsive. Basic requests took a long time to be acknowledged or fulfilled, and there was very little sense of ownership or courtesy in the way issues were handled. Even after following up multiple times, there was no proactive effort to communicate, apologize, or make the experience better. Because of this, the overall stay, which could have been excellent given the quality of the property, ended up being frustrating and far from satisfactory. The contrast between the good infrastructure and poor hospitality was stark. The staff was busy attending wedding guests and they even mentioned that its not ideal to book during weddings. Stay away from this property."

"Great"

"Extraordinary property. Classic Indian architecture and ornate decor. New modern rooftop bar - delicious botanical cocktails. Very good breakfast buffet. And beyond all else is the attentive service from a friendly and helpful staff. And I mean round the clock top notch service. We left wondering if we would ever be able to do anything for ourselves again. "

"There was not enough staff within the building. Overall the property is small and the pictures online make it seem like a much fancier nice property. I would rate it a low 4 star hotel. It’s clean and the food was good. The dosas were excellent every morning. Their in room dining was also great. The towels were rough and old. "

"The property was great. From welcome to seeing us off, the staff wa"

"RM Hitesh was very nice is accommodating my requests and making sure my stay was pleasant."

"Yes"

"Beautifully maintained heritage property ! Comfortable room and amenities .( Only negative point was lack of hot water in the evening so on late arrival we had to have cold showers ! )Very good service from the staff. We enjoyed our stay very much . Wish we could have stayed longer . "