Amer Fort Road Hotels, Jaipur District

"There were several major issues during our stay at this hotel. Food hygiene: Throughout our three-day stay, the breakfast area was overrun with flies. They were landing on food en mass and staying there, especially on the uncovered breads and pastries. After observing for nearly an hour, one staff member told another to “zap” the flies. No effort was made to replace or cover the contaminated food. This was extremely unhygienic and unappetizing. Food quality: We had dinner at the hotel on our first night. Compared to other places like the Taj and Oberoi, the food here was mediocre, especially considering the comparable price. I would strongly recommend exploring other dining options. Lack of flexibility and poor customer service: When our flights were cancelled due to the war, every other hotel we had booked in India — including Taj and Oberoi — offered refunds without issue. This hotel did not. They ignored our initial requests, then dragged out the process, wasting hours of our time. It became clear that they prioritized money over basic fairness or guest care. Because of this, we had to scramble to rebook flights so we wouldn’t lose the money spent on this reservation. I had assumed a smaller boutique hotel might be more understanding in difficult circumstances, but that was not the case here. Facilities: The swimming pool is extremely shallow — too shallow for our six-year-old to enjoy. Additionally, the pool area was full of mosquitos. Overall, I would stay away."

"Wonderful property."

"I booked this hotel not knowing how it is going to be. I was very impressed with all their services, staff, cleanliness and over all how well kept this hotel is. "

"Wonderful property with the backdrop of aravalli hills. This is a resort spread across in many acres, away from the noise and din, its very peaceful and serene. Staff is amazing, hospitality at its best. "

"Awesome breakfast and the staff is very friendly and helpful."

"Clean room , friendly staff , awesome food "

"Amazing staff"

"Very courteous staff, exceptionally convenient location considering its proximity to the railroad station which is a great plus and not far from the old walled city (from sight seeing or shopping for handicrafts POV). Hotel food is good although several additional dining options present within a couple of miles radius of this location. Chose this location given its proximity to the offices of interest during this stay, an important thing to consider given the busy traffic in this iconic historical city."

"I had a wonderful experience at Brij Castle. The staff was extremely nice, humble, and offered the best hospitality I have ever experienced. They made sure everything was comfortable and went above and beyond to make our stay pleasant. Special thanks to team who arranged the birthday surprise for us 💗 The hotel itself was very nice and well-maintained. The rooms and common areas were clean, neat, and hygienic, which added to the overall comfort. Highly recommended for anyone looking for a peaceful and welcoming stay!"