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"Great location and staff was excellent "

"What a beautiful hotel. Freshly remodeled in the heart of everything in downtown. Spacious rooms, cleanliness, great coffee cart in the morning, and nice staff. They also have a text service so you can text with staff if you need anything. Highly recommended. "

"Room was spacious and clean. Staff and room service was great. No major issues. "

"No parking room is okay but not great for money"

"Elite property"

"I do have a complaint! Do morning woke up I did noticed a bug and b the bed. Wouldn’t doubt there is bed bugs on al beds. Will seek to talk to a manager."

"The first night the hotel room flooded at 3 a.m., due to a broken pipe. We moved to another room. Our books were drenched. Some of our clothing was also drenched. One night would be refunded, but only if we claimed it from Hotels.com. The AC did not keep the main area cool. After reporting it the AC never got better. There were granola crumbs behind the bathroom door. There were also crumbs between the sheets of one bed! So, we slept on top of the beds, not under the sheets. There were no sink stoppers. Bathroom sink was crammed with either tissues or a lump of soap. The phone did not work. The light switches were beyond grimy. And the absolute worst was the 4-gang outlet next to the head of a bed, which was missing the outlet cover. And there were cords plugged in. What if these had gotten wet, or what if a child stuck their fingers in the outlet and got burned? Safety should be a primary concern. It was not. When leaving at 4:30 am, there was no one to check us out so after waiting 10 minutes, we left a note and went on our way. We are reasonable people, but this experience was beyond the pale. Wish we could add all photos here. We will have many more visits to Phoenix in the next 4 years. I can guarantee you that we won’t be staying at this facility. "

"Amazing hotel and staff. Even valet went out of their way for us. My husband and I have been dealing with medical conditions and they are also empathetic, courteous, and the staff was amazing, excellent 👏 👌 👍 "

"It was like having our own little apartment! So fun and so pretty. "