Cecil Hills Hotels, Sydney

"Quick check in. All needs met. We enjoyed a swim at the pool. Perhaps it would be good to let people know how to access the pool at check in."

"Brilliant location if you are flying in or out , room was very clean and had everything you need . The restaurant was a fantastic surprise .. the food was excellent and the staff very good. The only criticism is with the front desk team, the two I interacted with were cold , surly and I was made to reel like I was an inconvenience. That aside I would recommend this hotel "

"Room was just what we needed for a pre-flight overnight stay. Breakfast was included and to a good standard. Shuttle left on time from the front entrance and the driver was great. Everything therefore excellent for our needs."

"Love the breakfast with fresh cooked omelette and fresh brew coffee "

"Parking was easy and secure, the room was adequate for a short stay. I did not test the air conditioning. The receptionist was friendly, efficient and helpful"

"Nice Hotel breakfast very good"

"Great location, plenty of eateries nearby. Lots of facilities in apartment if you wanted to cater for yourself. Excellent soundproofing. "

" Very good location right next to the Enmore Theatre. The only issue is we had a problem with the shower. "

"Very disappointing experience. I always use the “parking” filter when booking and expect results to reflect properties with reasonably available parking for guests. If parking is limited, this should be clearly disclosed, excluded from filtered results, or allow pre-booking at the time of reservation with real-time availability. The listing and pre-arrival message stated parking could not be booked in advance and must be arranged at check-in. Upon arrival, the garage entry showed a red light, preventing access. After waiting 5–10 minutes, I attempted to call the property for 15 minutes with no answer. The loading area was full, leaving no practical place to stop. Using the garage call button, I eventually reached staff and was told parking was unavailable as I had not pre-booked—despite being told this was not possible via Expedia. This conflicting information resulted in me parking over three blocks away and carrying my belongings to the hotel. Expedia support also attempted to contact the property without success. To date, there has been no resolution or compensation. Given the misleading information, lack of support, and inconvenience caused, I believe compensation is justified. The room itself was to be expected in terms of "budget" amenities, but it was also very run-down with damage and scuff marks to several walls. Budget should apply to amenities, not a property in disrepair and unacceptable service."