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"Hotel is directly opposite where you check in, which is The George pub. No staff being readily available in the building was a little inconvenient as we had a few confusing moments with the room temperature and couldn’t change it. Also, tv remote was broken so was difficult to navigate using it, but having no main reception in the building meant you couldn’t just pop and get a replacement! But it was very clean, large wet room and not too much trouble to navigate once inside. Would stay again, as it conveniently on the high street so all shops are so close."

"Room was clean and tidy, could do with a refresh decor etc. We had evening meal, which was excellent accompanied by a very nice Roja. Cero Anon. We will use the hotel again on our next trip to Newmarket "

"Super value for money, great staff friendly and professional. Good breakfast selection."

"Room was clean and comfortable. Staff were helpful and friendly. I didnt eat at tge hotel so cant comment "

"No water to purchase, gym staff were rude, room was lovely, communal areas look tired "

"Staff were friendly, the menu was excellent."

"Another livery stay at the Dragonfly. The best thing about this hotel is the price and close proximity to Bury St Edmund’s town centre. The staff were very attentive and the rooms clean and comfortable. Lots of free parking and fast taxi service. It doesn’t have lots of amenities like swimming pool, golf course etc., but if you want somewhere like a Premier Inn then it’s great. A lot more people should consider this hotel as the cost of other hotels nearby seems to be increasing and this hotel chain is fair on price. We have not eaten here, so I can’t comment of the food."

"I enquired about the parking charge which on the hotels.com platform does NOT mention any charge. I have a screenshot to prove it. It seems I cannot add it here. Other than that, the hotel is very good and particular praise to the young man who helped me at breakfast by posting up and bringing my choice to the table. I use a walking stick so carrying to table for me is difficult. One other comment is the key arrangement of pressing buttons is not that easy. They are small and if sight not brilliant, it makes it hard to use."

"Welcoming staff team, always helpful. Easy parking and check in. Large room double aspect windows overlooking the golf course with good facilities. Great gym and pool in the hotel. Good choice at breakfast with a friendly staff team."