2 outdoor pools, pool umbrellas
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Reviews of Las Americas Casa de Playa

4 out of 5
Las Americas Casa de Playa
Anillo Vial Sector Cielo Mar, Cartagena, Bolivar

Reviews

8.6

Excellent

Rating 10 - Excellent. 458 out of 916 reviews" "
Rating 8 - Good. 303 out of 916 reviews" "
Rating 6 - Okay. 107 out of 916 reviews" "
Rating 4 - Poor. 29 out of 916 reviews" "
Rating 2 - Terrible. 19 out of 916 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in May 2024
Response from General Management on 22 May 2024
Dear Diego,Thank you very much for sharing your rating and kind comments about your experience at Hotel Las Americas Casa de Playa through Expedia.It is very pleasing to know that you enjoyed your stay!Remember that we will always be waiting for you in this your home in Cartagena de Indias, because #LasAméricasIsMore

10/10 Excellent

ANGELA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from Gerencia General on 16 May 2024
Estimada ANGELA,Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Casa de Playa a través de Expedia. ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible, they are so nice and helpful. The place was clean, and the rooftop was fun and scenic. I can come back several times and wish to do so
Stayed 7 nights in Apr 2024
Response from General Management on 16 May 2024
Dear Sammy,Thank you very much for sharing with us your excellent rating and valuable opinion about your experience at Hotel Las Americas Casa de Playa on Expedia.We are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore

8/10 Good

Rochelle

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay! The hotel was loud at times in the evening and with construction. But other than that we had a wonderful time and really enjoyed the meals we had at the hotel
Stayed 4 nights in Apr 2024
Response from General Management on 8 May 2024
Dear Rochelle,Thank you for sharing with us your valuable evaluation of your experience at Hotel Las Americas Casa de Playa on Expedia.We will continue working to provide a service up to your expectations. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore

8/10 Good

John

Stayed 5 nights in Apr 2024
Response from Gerencia General on 22 May 2024
Estimado John,Muchas gracias por compartirnos su excelente calificación y amables comentarios sobre la experiencia vivida en el Hotel Las Américas Casa de Playa a través de Expedia. ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

6/10 Okay

AdaChantele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We recently came 4/21/24 for my daughters birthday. Prior to our arrival I sent a message about it being her birthday and if we could do something special on the 23rd no one responded and when I arrived, no one spoke enough English to help me with this task. I have traveled a lot but there is usually atleast one person who is absolutely bi lingual at the front desk. Although people did speak a little, it wasn’t enough to accomplish this task I also thought I booked a room with a partial water view. It was a garden view. We had a cute double beds room and it was very clean. The housekeeping staff was amazing. Our room was next to the tennis court so a lot of noise for me. Also the kiddy pool was directly in front of our room. Although the property is kid friendly, the children were extremely quiet. It didn’t take away from the property at all. My struggle was the hotelI thought I was booked from the picture wasn’t where we were placed. Although it was the same property, the rooms we were placed in were like villas, not the tower. So no ocean, and most things advertised were in the other building. The pool closed super early for me, 7pm The beach closed 6 pm So being on vacation and just getting back to my room at like 4;50-530 made it impossible for us to be able to enjoy the pool area. We most ate off property but did have drinks and breakfast. Both were good. Change money at your bank at home before arrival. The staff was a solid 8-10.
Stayed 4 nights in Apr 2024
Response from General Management on 8 May 2024
Dear AdaChantele,We appreciate the time you took to share with us your impressions of your stay at Hotel Las Americas Casa de Playa through Expedia. Day by day we are working tirelessly with the goal of achieving a higher level of satisfaction for each of our valued guests, for this reason, we strive to ensure that through training and education our staff is bilingual. Please know that it encourages us to continue working hard to provide excellent service to those who generously visit us.We hope to have the opportunity to welcome you again, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasIsMore

10/10 Excellent

Isabel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff had great service and made the experience 10x better!
Stayed 4 nights in Apr 2024
Response from General Management on 26 Apr 2024
Dear Isabel, Thank you very much for taking a moment of your valuable time to share your impressions of your stay at our hotel.We are very pleased with your comments regarding the attention and assistance provided by our staff and that you recognize in a special way the service of each one of them.We will be ready and willing to continue serving you in the next opportunity.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las Americas Casa Playa was again amazing. They remember us from previous visits. staff is amazing, can't say enough. Reception staff fantastic. Dining breakfast staff amazing, never had to ask for coffee.
Stayed 7 nights in Apr 2024
Response from General Management on 26 Apr 2024
Dear Robert,Thank you very much for taking a moment of your valuable time to share your impressions of your stay at our hotel.We are very pleased with your comments regarding the attention and assistance provided by our staff and that you recognize in a special way the service of each one of them.We will be ready and willing to continue serving you in the next opportunity.

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved th rooftop patio and proximity to the sandy beach.
Stayed 7 nights in Apr 2024
Response from General Management on 26 Apr 2024
Dear Phillip,Thank you in advance for taking the time to share with us your impressions of your stay at Hotel Las Americas Casa de Playa through Expedia.We are pleased to read that you enjoyed the tenth floor, a space of relaxation, fun and entertainment focused for adults, where you can taste exquisite cocktails while experiencing a pleasant atmosphere. We look forward to welcoming you again, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasIsMore

6/10 Okay

Natali

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice. It was great for kids to play and have a good time. The pools and playgrounds and staff that set up the games for the children were great. The restaurants breakfast was the best part of the food. The restaurants lunch and dinner were adequate. I excepted food to be more culturally appropriate but it was very Americanized. The staff at the front desk were not friendly. They tried to over charge us upon arriving. Lied to us about the costs. It was disheartening because that was the first impression we received upon arriving to Colombia it ruined the rest of our stay. If this had not been our experience I would be saying we would for sure come back but unfortunately we will not. We will be staying at another resort next time.
Stayed 7 nights in Mar 2024
Response from General Management on 26 Apr 2024
Dear Natali,We appreciate the time you have taken to share with us the rating and comments based on your stay at Hotel Las Americas Casa de Playa through Expedia.We regret to read the perception you had regarding the attention received by the staff. We want to convey to you that day by day we are working to train and educate each of our employees in providing exceptional and efficient service, for this reason, it is a shame to learn of your negative notion but we will certainly take into account in terms of our continuous improvement. We look forward to welcoming you again, so that you can give us the opportunity to provide you with a pleasant stay and positive experiences.

10/10 Excellent

Jorge Mario

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended! From the moment you arrive you know you are in a excellent hotel. Very friendly staff. Food is lovely. Very nice rooms with AC . Good choice of pools . Lifeguards very attentive with the safety. My son was not feeling great when we arrived, he was seen by a nurse from the hotel. Included in the price. He soon got better after he prescribed some medication. You get fresh towels when you go down to the swimming pools, just have to return them after use. A taxi service at the front door, car always available and affordable with seat belts and AC
Stayed 3 nights in Apr 2024
Response from General Management on 26 Apr 2024
Dear Jorge Mario,In advance, we thank you for your loyalty and the time invested in sharing with us your impressions of your stay at Hotel Las Americas Casa de Playa through Expedia.People interested in enjoying a magical experience of happiness will know, by reading your review, which is the ideal choice for an exceptional vacation. We are very happy to read such pleasant and stimulating comments about our service, attention and Five Star facilities designed for the satisfaction of you, our valued guests and clients. We hope to have the honor of welcoming you again, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasIsMore

8/10 Good

Carlos

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Gerencia General on 26 Apr 2024
Estimado Carlos,Muchas gracias por compartirnos su calificación sobre la experiencia vivida en el Hotel Las Américas Casa de Playa a través de Expedia.¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

4/10 Poor

ERIC

Disliked: Staff & service, property conditions & facilities
Some hotel facilities are for charge, like beach chairs. Not even a bottle of water per day in room for free. Same breakfast everyday.
Stayed 3 nights in Apr 2024
Response from General Management on 26 Apr 2024
Dear ERIC,Thank you for leaving us your feedback about your stay at Hotel Las Americas Casa de Playa through Expedia.Please know that we are very sorry for your discomfort for the comments you have made about the parasols on the beach, we kindly allow us to inform you that this service is provided in partnership and support with the community of La Boquilla as a project of sustainability and corporate social responsibility that seeks to benefit not only our environment through employment generation or expansion of the supply of products and services, but directly impact the lives of citizens and communities. Rest assured that your feedback is extremely important to us and will help us to manage permanent improvement actions -as we have always done- in order to achieve the welfare of all stakeholders and an excellent service to our guests.We hope to have the honor of welcoming you again, we assure you that you will live a unique and unforgettable experience in this your home in Cartagena de Indias, because #LasAméricasIsMore

8/10 Good

Edmundo

Travelled with partner
Liked: Cleanliness, staff & service
Excellent staff, very good breakfast
Stayed 4 nights in Feb 2024
Response from General Management on 8 Apr 2024
Dear Edmundo,Thank you very much for taking a moment of your valuable time to share your positive impressions of your stay at our hotel. It is satisfying for us to know that what you enjoyed the most during your stay was the breakfast we prepared with quality and love and the kind and willing attention of the staff. We will be ready and willing to continue serving you in the next opportunity.

8/10 Good

Betty

Stayed 2 nights in Mar 2024
Response from Gerencia General on 26 Apr 2024
Estimada Betty,Gracias por compartirnos su valiosa evaluación sobre la experiencia vivida en el Hotel Las Américas Casa de Playa en Expedia.Seguiremos trabajando por brindar un servicio a la altura de sus expectativas. Esperamos verle pronto en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

10/10 Excellent

Percy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was OK
Stayed 3 nights in Mar 2024
Response from General Management on 8 Apr 2024
Dear Percy,Thank you very much for sharing your excellent rating and kind comments about your experience at Hotel Las Americas Casa de Playa through Expedia.It is very pleasing to know that you enjoyed your stay!Remember that we will always be waiting for you in this your home in Cartagena de Indias, because #LasAméricasIsMore

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Mar 2024
Response from Gerencia General on 8 Apr 2024
Estimada sandra,Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Casa de Playa a través de Expedia. ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

8/10 Good

michael, Bradford

Travelled with partner
Liked: Property conditions & facilities
The rooms are a little outdated. But the property was nice and well kept. The pools were very nice, one for kids and the other for adults. The beach was gorgeous, very clean and maintained. The front desk staff was nice and friendly
Stayed 1 night in Mar 2024
Response from General Management on 8 Apr 2024
Dear michael,Thank you very much for taking a moment of your valuable time to share your impressions of your stay at our hotel.We are very pleased with the comments you shared with us regarding your enjoyment of the pool and that you found our favorable oceanfront location to be good, we are also pleased with your comments about the warm and cheerful service of our staff.

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the food, that the hotels is very clean. The staff is friendly.
Stayed 3 nights in Mar 2024
Response from General Management on 8 Apr 2024
Dear Jorge ,Thank you very much for taking a moment of your valuable time to share your positive impressions of your stay at our hotel.It is satisfying for us to know that what you enjoyed the most during your stay was the gastronomic offer that we serve with quality and love, the kind and willing attention of the staff and spaces designed to live a gratifying experience.We will be ready and willing to continue serving you in the next opportunity.

10/10 Excellent

Miguel Angel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 1 night in Feb 2024
Response from General Management on 14 Mar 2024
Dear Miguel Angel,Thank you very much for sharing your excellent rating and kind comments about your experience at Hotel Las Americas Casa de Playa through Expedia.It is very pleasing to know that you enjoyed your stay!Remember that we will always be waiting for you in this your home in Cartagena de Indias, because #LasAméricasIsMore

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Gerencia General on 29 Feb 2024
Estimado Danny,Gracias por compartirnos su valiosa evaluación sobre la experiencia vivida en el Hotel Las Américas Casa de Playa en Expedia.Seguiremos trabajando por brindar un servicio a la altura de sus expectativas. Esperamos verle pronto en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

10/10 Excellent

Olivia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and accommodating. The 10th floor adult only pool and beach access was a great bonus
Stayed 6 nights in Feb 2024
Response from General Management on 29 Feb 2024
Dear Olivia,We are pleased to learn that you enjoyed an experience marked by a wonderful rest and excellent service. Keep in mind that you will always be welcome at this your home in Cartagena de Indias, because #LasAméricasIsMore

10/10 Excellent

Sveta

Stayed 2 nights in Feb 2024
Response from Gerencia General on 8 Apr 2024
Estimado Sveta,Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Casa de Playa a través de Expedia. ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent food
Excellents , perfect, just wish that they kept refilling the mini bar at the room.
Good club sandwiches
Good music 🎶 salsa
Stayed 3 nights in Feb 2024
Response from General Management on 29 Feb 2024
Dear Jonathan,Thank you very much for sharing with us your excellent rating and valuable opinion about your experience at Hotel Las Americas Casa de Playa in Hoteles.comWe are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service.We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds and the food
Response from General Management on 12 Feb 2024
Dear Laura,Thank you very much for sharing with us your excellent rating and valuable opinion about your experience at Hotel Las Americas Casa de Playa on Expedia.We are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore

8/10 Good

John

Liked: Cleanliness, staff & service
It as a decent place to stay.
Stayed 1 night in Feb 2024
Response from General Management on 10 Feb 2024
Dear John,Thank you very much for sharing your excellent rating and kind comments about your experience at Hotel Las Americas Casa de Playa through Expedia. It is very pleasing to know that you enjoyed your stay!Remember that we will always be waiting for you in this your home in Cartagena de Indias, because #LasAméricasIsMore

8/10 Good

John

Liked: Staff & service, amenities
Las Americas was a nice place to stay. Could use some updating
Stayed 8 nights in Jan 2024
Response from General Management on 10 Feb 2024
Dear John,Thank you for sharing your valuable review about your experience at Hotel Las Americas Casa de Playa on Expedia.We will continue working to provide a service up to your expectations. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Gerencia General on 29 Jan 2024
Estimado Christopher,Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Casa de Playa a través de Expedia. ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

10/10 Excellent

Brian, Dayton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Gerencia General on 16 May 2024
Estimado Brian,Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Casa de Playa a través de Expedia. ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

10/10 Excellent

inna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Gerencia General on 19 Jan 2024
Estimado inna,Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Casa de Playa en Expedia.Nos agrada mucho saber que disfrutó su estadía, nos estimula a seguir trabajando por brindarles siempre a nuestros huéspedes un servicio de excelencia. Esperamos verle pronto en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

10/10 Excellent

Antonio Henrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service is excellent. Everyone who interacted with us, helped with our questions and needs with a smile in their faces. We had a very good time during these 10 days in Cartagena.
Stayed 10 nights in Dec 2023
Response from General Management on 15 Jan 2024
Dear Antonio Henrique,Thank you very much for taking a moment of your valuable time to share your impressions of your stay at our hotel.We are very pleased with your comments regarding the attention and assistance provided by our staff and that you recognize in a special way the service of each one of them.We will be ready and willing to continue serving you in the next opportunity.

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gerencia General on 12 Jan 2024
Estimada Kelly,Muchas gracias por compartirnos su excelente calificación y amables comentarios sobre la experiencia vivida en el Hotel Las Américas Casa de Playa a través de Expedia. ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

10/10 Excellent

Lucas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel para planes con Niños
Excelente hotel para viajar en Familia, las atracciones para los niños, peque temático, guardería, actividades, recreacionistas, piscina para niños. De verdad hacen la diferencia a la hora de escoger un hotel en Cartagena
Stayed 5 nights in Jan 2024
Response from Gerencia General on 12 Jan 2024
Estimado Lucas,Agradecemos y apreciamos el tiempo invertido en compartirnos las impresiones de su estancia en el Hotel Las Américas Casa de Playa a través de Hoteles.comNos encanta saber que vivió una agradable y cómoda experiencia en nuestro Hotel, estamos complacidos de recibir tan gratos comentarios sobre nuestro servicio, actividades de entretenimiento y los espacios diseñados para departir especiales momentos en familia. Sepa que nos anima en gran manera a continuar trabajando por brindar un servicio de excelencia a quienes generosamente nos visitan.Estamos ansiosos por recibirle nuevamente, le aseguramos que vivirá una experiencia única e inolvidable en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

8/10 Good

MIchael D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far we have stayed at the Hilton, the Sonesta and now at the hotel las Américas. Las Américas was by far the best. They have everything you need to just stay there and enjoy your time. But, if you decide to go anywhere into the city, transportation is easy to find and always friendly drivers. The only minus we found is that we booked a private tour of the city from the lobby. The gentleman who took us was nice and knew the area we'll. The issue was his car. The air conditioner hardly worked and I was pretty sure his clutch was going to fail at some point during the 4 hour your.
Stayed 3 nights in Dec 2023
Response from General Management on 4 Jan 2024
Dear MIchael D,Thank you very much for sharing your excellent rating and valuable opinion about your experience at Hotel Las Americas Casa de Playa on Expedia.We are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore

10/10 Excellent

Daniel

Stayed 5 nights in Dec 2023
Response from Gerencia General on 4 Jan 2024
Estimado Daniel,Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Casa de Playa a través de Hoteles.com ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A trip I’ll make again!!
An absolute top notch experience, from cost to convenience, location, safety, staff, pools, quiet time later at night, view… food!!!
Stayed 4 nights in Dec 2023
Response from General Management on 29 Dec 2023
Dear Brian, Thank you very much for sharing with us your excellent rating and valuable opinion about your experience at Hotel Las Americas Casa de Playa in Hoteles.comWe are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore

8/10 Good

Julio, MIAMI

Stayed 2 nights in Dec 2023
Response from Gerencia General on 4 Jan 2024
Estimado Julio,Muchas gracias por trasladarnos su evaluación sobre la experiencia vivida en el Hotel Las Américas Casa de Playa a través de Expedia.Es muy grato para nosotros saber que fue muy buena su estadía. Recuerde que siempre le estaremos esperando con la mejor atención y servicio que usted espera.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gerencia General on 18 Dec 2023
Estimado David,Gracias por compartirnos su valiosa evaluación sobre la experiencia vivida en el Hotel Las Américas Casa de Playa en Expedia.Seguiremos trabajando por brindar un servicio a la altura de sus expectativas. Esperamos verle pronto en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
freindly staff , very clean. prices are reasonable for dining at the restaurants. overall i would recommend staying here.
Stayed 8 nights in Nov 2023
Response from General Management on 6 Dec 2023
Dear Robert,Thank you very much for sharing with us your excellent rating and valuable opinion about your experience at Hotel Las Americas Casa de Playa on Expedia.We are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore

8/10 Good

Hernando

Travelled with family
Liked: Cleanliness, staff & service, amenities
The food is good. The staff needs to be more friendly. Family environment. The management staff is excellent
Stayed 4 nights in Nov 2023
Response from General Management on 20 Nov 2023
Dear Hernando,Thank you very much for sharing your rating and valuable opinion about your experience at Hotel Las Americas Casa de Playa on Expedia.We are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore

2/10 Terrible

Morgan

Stayed 5 nights in Nov 2023
Response from Gerencia General on 6 Dec 2023
Estimado Morgan,Agradecemos el tiempo invertido en compartirnos las impresiones de su estancia en el Hotel Las Américas Casa de Playa a través de Expedia.Muy gentilmente queremos sepa que día a día estamos trabajando incansablemente con el objetivo de lograr un nivel superior en la satisfacción de cada uno de nuestros valiosos huéspedes, por este motivo, apreciaríamos si nos amplia al detalle los motivos que marcaron su estadía y crearon esa percepción de nuestro servicio, puesto que de este modo podremos saber y gestionar las acciones a las que haya lugar para brindarle en una próxima oportunidad una experiencia distinta y acorde a sus expectativas. Esperamos tener la oportunidad de recibirle nuevamente, le aseguramos que vivirá una experiencia única e inolvidable en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

8/10 Good

Gustavo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Gerencia General on 14 Nov 2023
Estimado Gustavo,Muchas gracias por compartirnos su calificación sobre la experiencia vivida en el Hotel Las Américas Casa de Playa a través de Hoteles.com¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

10/10 Excellent

IMFAPART, CAPE CORAL

Stayed 4 nights in Oct 2023
Response from Gerencia General on 24 Nov 2023
Estimado IMFAPART,Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Casa de Playa a través de Expedia. ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

8/10 Good

Yoselyn

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities
Very good installation but it needs some improvements already and cleaning
Stayed 3 nights in Oct 2023
Response from General Management on 30 Oct 2023
Dear Yoselyn,Thank you for sharing your valuable review about your experience at Hotel Las Americas Casa de Playa on Expedia.We will continue working to provide a service up to your expectations. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for children and big families
Stayed 3 nights in Oct 2023
Response from General Management on 30 Oct 2023
Dear Laura,Thank you very much for sharing with us your excellent rating and valuable opinion about your experience at Hotel Las Americas Casa de Playa on Expedia.We are very pleased to know that you enjoyed your stay, it encourages us to continue working to always provide our guests with excellent service. We hope to see you soon in this your home in Cartagena de Indias, because #LasAméricasIsMore

10/10 Excellent

Adrian

Stayed 2 nights in Oct 2023
Response from Gerencia General on 26 Oct 2023
Estimado Adrian,Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Casa de Playa a través de Hoteles.com ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

10/10 Excellent

Eric

Stayed 1 night in Oct 2023
Response from Gerencia General on 26 Oct 2023
Estimado Eric,Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Casa de Playa a través de Hoteles.com ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

8/10 Good

Carlos A.

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
The property has a great location, and it has very good amenities for adults and kids. Restaurant staff is just the worst compared to any other hotel I’ve stayed at. Had to talk to the staff manager. At certain point I heard another guest was told his order was not taken because he didn’t confirm he wanted to order. Hahaha. Crazy, they forgot and gave all sort of excuses. Sheets seemed dirty, later I fortunately noticed they were dirty.
Response from General Management on 20 Oct 2023
Dear Carlos A. We appreciate the time you have taken to share with us your rating and comments based on your stay at Hotel Las Americas Casa de Playa. We regret to read the perception you had regarding the attention received by the staff. We want to convey to you that day by day we are working to train and educate each of our employees in providing exceptional and efficient service, for this reason, it is a shame to learn of your negative notion but we will certainly take into account in terms of our continuous improvement. We look forward to welcoming you again, so that you can give us the opportunity to provide you with a pleasant stay and positive experiences.

10/10 Excellent

Chipp

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gerencia General on 20 Oct 2023
Estimado Chipp,Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Casa de Playa a través de Expedia.¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás

10/10 Excellent

michael

Stayed 1 night in Oct 2023
Response from Gerencia General on 30 Oct 2023
Estimado michael,Muchas gracias por compartirnos su excelente calificación sobre la experiencia vivida en el Hotel Las Américas Casa de Playa. ¡Es muy grato saber que disfrutó su estadía!Recuerde que siempre le estaremos esperando en esta su casa en Cartagena de Indias, porque #LasAméricasEsMás