4/10 Poor
Dennis C.
9 Jun 2025
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Awful customer service
The biggest problem we encountered was with the property management company. Our 1st morning waking up to take a shower we had to take a lukewarm shower the water temp was between 90-100 degrees max running straight hot water. When you got done with the shower the hot water tank was depleted and started to turn cold. We had to wait 30-45 minutes for the tank to regenerate before taking next shower. I called the management company and they said they would call maintenance. They responded back that these units have small water heaters and are set at a safe temp. to avoid scalding. I have never taken a shower where all I had was lukewarm water when I ran straight hot water. Not true they had a regular 40 gallon water heater so either a element is bad or the temperature setting is set to low. Still no help is on the way if only I had tools I could have gotten the covers off and at least see what the temperature was set at. I finally called VRBO and they called the management company and then he put me on the phone with them. This time they finally agreed to send a plumber out the next day to take a look. I received 3 separate texts during the day of 3 different people on their way to fix the problem. The next morning it was hot water but it took 3 different people to fix the problem so there must have been something wrong with the tank. Next time listen to the customer and at least send someone out to look at it.
Dennis C.
Stayed 4 nights in May 2025