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Reviews of Residence Inn by Marriott Carlsbad

3 out of 5
Residence Inn by Marriott Carlsbad
2000 Faraday Ave, Carlsbad, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 546 out of 878 reviews" "
Rating 8 - Good. 220 out of 878 reviews" "
Rating 6 - Okay. 60 out of 878 reviews" "
Rating 4 - Poor. 29 out of 878 reviews" "
Rating 2 - Terrible. 23 out of 878 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Rebekah, Camarillo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Noisy hallways, rooms. Have no jacuzzi, small mini fridge that never got cold, small bathroom and sink. Felt very small beds and room. Dark inside
Stayed 1 night in Apr 2024

10/10 Excellent

jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HUGE room with great space for work/live for long stays
Stayed 1 night in May 2024
Response from Hbeal on 20 May 2024
We are so happy to see that you enjoyed our spacious rooms! We look forward to hosting you again in the future.

10/10 Excellent

Mary Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hbeal on 18 May 2024
Thank you for the great rating! We look forward to hosting you again in the future.

10/10 Excellent

DAWN

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very pet-friendly. They even have poop bags available near the turf. Also, the pet area is inside the courtyard so it's safe to take your pet out at night. You're not going into a parking lot alone.
Stayed 1 night in May 2024
Response from Hbeal on 14 May 2024
It is our number one priority to ensure our guests feel safe and comfortable during their time here. We are happy to see that you enjoyed your stay and look forward to hosting you again in the future!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hbeal on 13 May 2024
Thank you for the awesome rating! We look forward to hosting you again in the future.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hbeal on 7 May 2024
Thank you for the great rating! We look forward to hosting you again in the future.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel. Friendly staff. Would stay here again!
Stayed 4 nights in May 2024
Response from Hbeal on 6 May 2024
Thank you for taking the time to share your experience. We are so happy to see that you enjoyed your stay with us and look forward to hosting you again in the future.

10/10 Excellent

Luis, Baldwin Park

Stayed 2 nights in Apr 2024

10/10 Excellent

Jeffrey L.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Apr 2024
Response from Hbeal on 30 Apr 2024
Thank you for the great rating! We are happy to see that you enjoyed your stay with us.

10/10 Excellent

Kesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hbeal on 30 Apr 2024
Thank you for the great rating! We look forward to hosting you again in the future.

10/10 Excellent

janet

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hbeal on 30 Apr 2024
Thank you for the great rating! We look forward to hosting you again in the future.

10/10 Excellent

Carrie, Canyon Country

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024
Response from Hbeal on 29 Apr 2024
Thank you for the great rating! We look forward to hosting you again in the future.

8/10 Good

Fatima

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great just hallway was smelly.
Stayed 2 nights in Apr 2024
Response from Hbeal on 29 Apr 2024
We appreciate your feedback! We will share this with our housekeeping team to see how we can improve moving forward. We hope to host you again in the future to showcase our improvements.

10/10 Excellent

Heric

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property with spacious rooms
Stayed 1 night in Apr 2024
Response from Hbeal on 26 Apr 2024
Thank you so much for your feedback! We look forward to hosting you again in the future.

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying for work . Will stay again
Stayed 5 nights in Apr 2024
Response from Hbeal on 26 Apr 2024
Thank you for the perfect score! We look forward to hosting you again in the future.

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it was surrounded by office space, the hotel wasn't far from shopping and dining. The hotel and staff are nice. It is not close to SD but the drive was scenic.
Stayed 5 nights in Mar 2024
Response from Hbeal on 26 Apr 2024
We certainly appreciate your feedback! We look forward to hopefully hosting you again in the future.

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, everything was clean. Bed was a little hard for my preference. Breakfast was good would come here again!
Stayed 2 nights in Apr 2024
Response from Hbeal on 26 Apr 2024
We appreciate your feedback! We certainly look forward to hosting you again in the future.

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and very nice rooms and property.
Stayed 1 night in Apr 2024
Response from Hbeal on 26 Apr 2024
Thank you for the perfect score! We look forward to hosting you again in the future.

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect for what we were visiting for.
Stayed 1 night in Apr 2024
Response from Hbeal on 26 Apr 2024
Thank you for the perfect score! We look forward to hosting you again in the future.

10/10 Excellent

Lavanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modern upscale
Stayed 3 nights in Apr 2024
Response from Hbeal on 26 Apr 2024
Thank you for the perfect score! We look forward to hosting you again in the future.

10/10 Excellent

Jonathan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient would definitely stay again
Stayed 2 nights in Apr 2024
Response from Hbeal on 26 Apr 2024
Thank you for your awesome feedback! We look forward to hosting you again in the future.

10/10 Excellent

Thelma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a seamless check-in. The staff was friendly and helpful; the breakfast was nice and hot and a variety.
Stayed 5 nights in Apr 2024
Response from Hbeal on 8 Apr 2024
We are so happy to see you enjoyed your stay with us! We look forward to hosting you again in the future.

6/10 Okay

laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Elevator not working for 3 days was very inconvenient
Stayed 5 nights in Apr 2024
Response from Hbeal on 8 Apr 2024
Thank you for taking the time to share your experience at our property. We are so sorry for any inconveniences you experienced during your stay. We have relayed this information to our management team to see how we can improve our practices for the future.

8/10 Good

Christopher

.
Stayed 2 nights in Apr 2024
Response from Hbeal on 8 Apr 2024
We are so happy to see you enjoyed your stay with us! We look forward to hosting you again in the future.

8/10 Good

Rodney, Charlotte

Travelled with family and small children
Liked: Cleanliness, staff & service
Elevator was out of service the entire stay and a little loud in the rooms. Could hear the conversations of the people next door. Other than that, decent stay.
Stayed 1 night in Apr 2024
Response from Hbeal on 8 Apr 2024
Thank you for taking the time to share your experience at our property. We are so sorry for any inconveniences you experienced during your stay. We have relayed this information to our management team to see how we can improve our practices for the future.

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly.
Stayed 1 night in Apr 2024
Response from Hbeal on 8 Apr 2024
We are so happy to see you enjoyed your stay with us! We look forward to hosting you again in the future.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hbeal on 8 Apr 2024
We are so happy to see you enjoyed your stay with us! We look forward to hosting you again in the future.

10/10 Excellent

Yury

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a really great place to stay in. We spent 5 nights there with kids. The hotel has full kitchen, free breakfast, pool, hot tub, and grill! The staff is very helpful and friendly! The whole family enjoyed it!
Stayed 5 nights in Mar 2024
Response from Hbeal on 8 Apr 2024
We are so happy to see you enjoyed your stay with us! We look forward to hosting you again in the future.

10/10 Excellent

Francisco

Stayed 1 night in Mar 2024
Response from Hbeal on 26 Apr 2024
Thank you for the perfect score! We look forward to hosting you again in the future.

10/10 Excellent

Leslie

Stayed 2 nights in Mar 2024
Response from Hbeal on 26 Apr 2024
Thank you for the perfect score! We look forward to hosting you again in the future.

6/10 Okay

Sal

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Over all, staff and property are acceptable, I’m in the property business, myself know, most properties require maintenance schedules, this property of yours, maintenance seems to be at the bottom of your list, in just 2 days, I saw, clogged toilets, damaged bend trash cans, loud noisy service doors, faulty elevators, etc.
Stayed 2 nights in Mar 2024
Response from Hbeal on 2 Apr 2024
Thank you for taking the time to share your experience that you had with us. We appreciate your feedback and will relay your concerns to our Chief of Maintenance to see how we can improve our practices.

10/10 Excellent

Monica, Fresno

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay only 8 min drive to Legoland the breakfast was fantastic!! The staff had Easter egg hunt with the kids. Two of my sons found eggs they lovee it.
Stayed 3 nights in Mar 2024
Response from Hbeal on 2 Apr 2024
We are so happy that you were here to help celebrate the most recent holiday with us! It's awesome to see that your family found some extra goodies to enjoy. We look forward to hosting you again in the future.

10/10 Excellent

Nena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hbeal on 1 Apr 2024
Thank you for the great rating! We look forward to hosting you again in the future.

10/10 Excellent

Venkata

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hbeal on 27 Mar 2024
Thank you for the great rating! We look forward to hosting you again in the future.

10/10 Excellent

Erik

Super nice!
Stayed 1 night in Mar 2024
Response from Hbeal on 25 Mar 2024
Thank you so much for the great rating and wonderful compliment. We look forward to hosting you again in the future!

10/10 Excellent

Jing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place
Stayed 2 nights in Mar 2024
Response from Hbeal on 18 Mar 2024
Thank you for the great rating! We love hosting you and look forward to your next visit.

2/10 Terrible

Nicholas, Hicksville

Business traveller
Disliked: Amenities
Stayed 4 nights in Mar 2024
Response from Hbeal on 18 Mar 2024
We appreciate your feedback!

10/10 Excellent

Isabel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Loved the hospitality.
Stayed 1 night in Mar 2024
Response from Hbeal on 12 Mar 2024
Thank you for the great rating! We look forward to hosting you again in the future.

10/10 Excellent

Maurice

Liked: Property conditions & facilities
Stayed 14 nights in Feb 2024
Response from Hbeal on 12 Mar 2024
Thank you for the great rating! We look forward to hosting you again in the future.

10/10 Excellent

Jonathan

Stayed 4 nights in Feb 2024
Response from Hbeal on 13 Feb 2024
Thank you so much for a perfect rating! We look forward to hosting you again in the future.

10/10 Excellent

Ebetuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, good location, excellent facility.
Stayed 1 night in Feb 2024
Response from Hbeal on 7 Feb 2024
Thank you so much for your feedback! We are happy to see that you enjoyed your stay with us, and we look forward to hosting you again in the future.

10/10 Excellent

Sherry

Liked: Staff & service
Stayed 7 nights in Jan 2024
Response from Hbeal on 1 Feb 2024
Thank you for the great rating! We look forward to hosting you again in the future.

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hbeal on 29 Jan 2024
Thank you for the great rating! We look forward to hosting you again in the future.

10/10 Excellent

Renee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was the elevator nearest my room was down for maintenance most of my stay. The people were so friendly and helpful, the breakfast was wonderful, and my room was clean. Great place to stay.
Stayed 6 nights in Jan 2024
Response from Hbeal on 29 Jan 2024
We appreciate your feedback! We are hoping to get our elevator up and running soon for the convenience of our guests. We look forward to hosting you again in the future!

2/10 Terrible

Neelura

Business traveller
disappointed that I had to be relocated to another hotel, approximately a half hour away, putting me further away from the conference I was attending and causing me to be late to my first event since what was expected to be a 15 minute commute ended up being more like an hour back-and-forth
Stayed 1 night in Jan 2024
Response from Hbeal on 25 Jan 2024
Thank you for providing us with feedback regarding your experience with our hotel. I am so sorry that this happened! According to our records, it looks like we did need to relocate you due to an oversell at our property. We hope to have the chance in the future to host you to make up for this inconvenience!

10/10 Excellent

Juan

Impressed
Perfect hotel for families we had a soccer tournament and this hotel was perfect clean, great service from front desk at check in (Angelito) was nice and professional. Our room was spacious, as soon as I walked in the room smelled good it was cozy. The beds we so comfortable. The next morning we went down for breakfast and we were surprised with all the choices. Waffles, fruit, oatmeal, eggs,sausage, potatoes to name a few there was something for everyone everything was fresh and clean. The ladies at the breakfast work really hard to keep everything stocked and clean. We were so pleased we made sure to leave them a tip. I highly recommend this hotel.
Stayed 1 night in Jan 2024
Response from Hbeal on 22 Jan 2024
Thank you so much for sharing your experience with us! I will be sure to share this positive feedback with Angel to show him the kind of impact he had on your stay. We take pride in our full buffet style breakfast and it is always rewarding when our breakfast team is noticed for how hard they work to make sure food is stocked and ready for guests to enjoy. We loved having your family stay with us and look forward to hosting you in the future for more tournaments!

2/10 Terrible

Robert

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property description on Expedia is not accurate , there was no room service, no housekeping asked for more towels and blankets they said I had to go get it at the front desk , the walk to front desk is about 5-10 min walk!!! Elevator was not working properly
Stayed 2 nights in Jan 2024
Response from Hbeal on 22 Jan 2024
Thank you for taking the time to share your experience that you had at our property. You are correct that we are not a full service property to align with the Residence Inn brand. Because there needs to be a front desk agent to assist other guests at all times throughout the night, there are rare instances that we ask guests to stop by the front desk if they do need any extra amenities. We will relay your concerns to the front desk team to see how we can improve our practices moving forward. Our Maintenance team has been notified of your comment related to the elevators not working properly, so we can ensure this does not continue. We appreciate you staying with us, and hope to host you again in the future to showcase our improvements.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hbeal on 16 Jan 2024
Thank you for the great rating! We look forward to hosting you again in the future.

10/10 Excellent

Neel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hbeal on 16 Jan 2024
Thank you for the great rating! We look forward to hosting you again in the future.

4/10 Poor

tiffany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hbeal on 16 Jan 2024
We are sorry to see we did not meet your expectations. We hope to host you again to showcase our improvements!