Carcelén Hotels, Quito

"Excellent services "

"Very convenient location so close to the airport and no noise. Staff were lovely. I especially appreciated the water station for refilling water bottles and the carafe in the room - it was good water too!"

"Our stay at the Swissôtel Quito was a study in contrasts. While the "hardware"—rooms, breakfast, and security—is objectively excellent, operational shortcomings regarding spa management and a lack of concierge transparency impacted the overall value. Highlights: The rooms are superior, featuring high-end beds, a pillow menu, and soft towels. Room service was precise, and the breakfast buffet—with fresh waffles and churros—is a standout. We appreciated the 4:00 AM "grab-and-go" breakfast and the security team personally escorting us to our car for our airport run. The area is very safe, with a convenient supermarket nearby. Areas for Improvement: The indoor pool was consistently occupied by outside fitness classes, making it unavailable for guest leisure. Being redirected to a cold outdoor pool is inconsistent with five-star standards. Furthermore, the concierge lacked professionalism; car prices to the center fluctuated daily with arbitrary excuses. When we provided calm feedback, the reception's response was dismissive. Local recommendations also felt "outsourced" to a quick search engine rather than expert knowledge. Verdict: Fantastic comfort and location, but the third-party prioritization of the spa and the dismissive service at the front desk prevent this from being a truly premium experience."

"Our stay was lovely. The staff were very attentive and polite at all times. The rooms were clean, with a generous size. Great location, a good choice to spend a few nights in Quito."

"We stayed here when we arrived at the airport at midnight. We contacted the hotel via Whatsapp and they sent someone to pick us up. The fee was for the ride and not per person. The hotel was prompt in responding and the driver came in about 10 minutes. It was a relief to be driven safely to the hotel late at night and arrive to a friendly receptionist who took us to our room. The room was basic but pristinely clean. They provided ample shampoo and soap. I would highly recommend to anyone who needs basic, clean, and safe accommodations near the airport. The wifi was good too. "

"Everybody in the hotel was very friendly. The room was clean. Only issue we had was two hours before checkout we went to shower and the water wasn’t running in the bathroom at all. It was working in the evening beforehand."

"el personal muy amable, buenas instalaciones y buena ubicacion"

"Just excellent"

"5 Stars"