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"Most magical place I’ve ever stayed in."

"Very convenient right at the airport. Rooms were very spacious and clean. Dinner buffet was impressive. No wash cloths in rooms so bring your own."

"Everything about the hotel is excellent "

"This is the best Holiday Inn! The staff are helpful and accommodating, it’s clean and very comfortable. We always stay here when we’re passing through Quito. "

"The showers, difficult to take a shower do to the head of the shower is on the top not able to move. "

"Excellent location and value. One of my favorites in Quito."

"The hotel was very clean and the staff are super nice. I would stay here again :)"

"Excellent services "

"Our stay at the Swissôtel Quito was a study in contrasts. While the "hardware"—rooms, breakfast, and security—is objectively excellent, operational shortcomings regarding spa management and a lack of concierge transparency impacted the overall value. Highlights: The rooms are superior, featuring high-end beds, a pillow menu, and soft towels. Room service was precise, and the breakfast buffet—with fresh waffles and churros—is a standout. We appreciated the 4:00 AM "grab-and-go" breakfast and the security team personally escorting us to our car for our airport run. The area is very safe, with a convenient supermarket nearby. Areas for Improvement: The indoor pool was consistently occupied by outside fitness classes, making it unavailable for guest leisure. Being redirected to a cold outdoor pool is inconsistent with five-star standards. Furthermore, the concierge lacked professionalism; car prices to the center fluctuated daily with arbitrary excuses. When we provided calm feedback, the reception's response was dismissive. Local recommendations also felt "outsourced" to a quick search engine rather than expert knowledge. Verdict: Fantastic comfort and location, but the third-party prioritization of the spa and the dismissive service at the front desk prevent this from being a truly premium experience."