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Sowell Collection Hotel du Roi & Spa

5.0 star property
A Serene Garden Retreat with Views of Historic Carcassonne, Where Travelers Can Relax After Exploring the Medieval City's Ancient Walls

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DoubleTree by Hilton, along the Aude River in central Carcassonne, offers a buffet breakfast in the garden with city views and evening drinks after sightseeing. Rooms have coffee machines, some with balconies. The hotel features a fitness center and 24-hour front desk.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

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About this property

Sowell Collection Hotel du Roi & Spa

  • Luxury hotel in the city centre
  • Consider a stay at Sowell Collection Hotel du Roi & Spa and take advantage of a terrace, a garden and a bar. Treat yourself to a detox wrap, aromatherapy or a body treatment at Elio Spa, the on-site spa. Free in-room WiFi is available to all guests, along with a gym and a sauna.
  • You'll also find perks such as:
    • An indoor pool
    • Buffet breakfast (surcharge), tour/ticket information and massage treatment rooms
    • A lift, multilingual staff and smoke-free property
    • Meeting rooms, concierge services and free newspapers
  • Room features
  • All 88 rooms have comforts such as laptop-compatible safes and air conditioning, in addition to perks such as free WiFi and safes.
  • More conveniences in all rooms include:
    • Bathrooms with baths and hairdryers
    • Balconies or patios, cots/infant beds and coffee/tea makers

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 10 per pet, per night

Service animals are welcome, and are exempt from fees

Up to 34 kg per pet

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.73 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 12 for children
  • Nearby parking fee: EUR 7 per day
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Cots (infant beds) are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
24-hour pool access
Guests under 18 years old are not allowed in the spa

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Frequently asked questions

Does Sowell Collection Hotel du Roi & Spa have a pool?

Yes, this property has an indoor pool. Pool access is available 24 hours a day.

Is Sowell Collection Hotel du Roi & Spa pet-friendly?

Yes, this property allows pets with a maximum weight of up to 34 kg per pet. There's a fee of EUR 10 per pet, per night. Service animals are exempt from fees.

What time is check-in at Sowell Collection Hotel du Roi & Spa?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Sowell Collection Hotel du Roi & Spa?

Checkout is at 11:00 AM.

Where is Sowell Collection Hotel du Roi & Spa located?

Located in the heart of Carcassonne, this luxury hotel is steps away from Old Bridge, Raymond Chesa Leisure Park and Centre de Congrès Le Dôme. Pont-Neuf de Carcassonne and Museum of Fine Arts are also within 5 minutes. Carcassonne Station is 13 minutes by foot.

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Reviews

Reviews

8.8

Excellent

9.2

Cleanliness

9.2

Location

8.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 107 out of 189 reviews
Rating 8 - Good. 52 out of 189 reviews
Rating 6 - Okay. 17 out of 189 reviews
Rating 4 - Poor. 8 out of 189 reviews
Rating 2 - Terrible. 5 out of 189 reviews

Reviews

Verified

10/10 Excellent

Cordula Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Location & Interior
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Akiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious bathroom, comfortable bed. Lovely view of the castle, good breakfast. The only thing was floor lamp didn’t work, we mentioned it at the reception but never been fixed while we stayed 4 nights. Otherwise all good!
Stayed 4 nights in Sep 2023
Verified

10/10 Excellent

SOPHIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super location, lovely hotel with an amazing view from the balcony.
Stayed 3 nights in Sep 2022
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Everything 5☆
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, clean hotel that was conveniently located for visiting La Cite as well as nearby restaurants. Parking was convenient and the staff was very helpful. The rooms were very comfortable, including the bed.
Stayed 1 night in Sep 2022
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in good location with friendly staff, especially the English man who checked us in - he was very friendly, efficient and helpful and does the hotel credit. Our room was very nice with castle view, the breakfast was reasonable though blighted by a tempermental coffee machine and an agonisingly slow toaster (why are these so common in hotels?). A star deducted for the housekeeping which did not get to our room until 4 pm and failed to replenish toilet roll, face tissues or replace the tea bags we had used.The hotel pool was nice but I don't understand why it does not open until 10 am when many hotel guests prefer an early swim before breakfast or leaving for the day ahead. Given it is unstaffed and secure, why not open it at 6 or 7? Overall though, the hotel is recommended for its good location and overall good quality and helpful staff.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing junior suite .. with dark blinds .. and very quite and still close to everything.
Stayed 2 nights in Jun 2022
Verified

6/10 Okay

Gautier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon 4 étoiles mais nous cherchons la 5e. L'organisation du personnel est à revoir urgemment, le petit déjeuner industriel (rien de local, viennoiseries surgelées, œufs lyophilisés, charcuterie de super marché). Il ne faut pas avoir de problème, la direction n'apporte aucune solution (pourtant pour un problème simple de coffre non résolu après 10 jours malgré de multiples relances) En revanche, le personnel est très sympathique et fait au mieux, la chambre spacieuse et propre, idéalement situé, cadre très agréable, services multiples.
Stayed 10 nights in Aug 2020
Verified

10/10 Excellent

francesc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación, limpieza y una atención del personal excelente
Stayed 2 nights in Aug 2020
Verified

2/10 Terrible

Jean Michel

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

A eviter

Pas de bagagiste ! pas de place pour déposer ces valises .Un seul chariot pour tout l hôtel ! Aucune aide de la part du personnel ! Aucune responsabilité, du réceptionniste qui nous Dit qu elle n’y est pour rien , d allez voir son chef , le chef Nous dit de voir le directeur même le directeur nous dit d apeller le propriétaire ! Ils ont perdu l habilitation hilton ! Pas étonnant ! Pour un 5* à part la chambre Rien ne va !
Stayed 2 nights in Aug 2020
Verified

8/10 Good

Jacques

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
hotel très bien placé, piscine agréable. les chambres avec vue sur la cité sont très agréables
Stayed 2 nights in Aug 2020
Verified

4/10 Poor

Mickael

Liked: Cleanliness
Disliked: Staff & service

Pas terrible ... les 4* seulement sur la façade

Manque de personnels, Rapport qualité/ prix négatif, En bonus, n’avons pas eu la chambre réservée avec vue sur la cité
Stayed 1 night in Aug 2020
Verified

2/10 Terrible

Nicolas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

assez votre chemin

Mauvaise insonorisation des chambres au niveau des porte de communication. A fuir à moins que vous souhaiter partager votre chambre avec votre voisin :)
Stayed 2 nights in Aug 2020
Verified

6/10 Okay

Nathalie

Liked: Cleanliness, room comfort

e déconseille

Arrivée à 15h30 chambre non prête nous avons dû attendre 1h La réception très encombrée et très mal organisée accueil non chaleureux !! je trouve que cet hôtel n’est pas digne d’un 5*
Stayed 1 night in Jul 2020
Verified

8/10 Good

Byungchul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

괜찮아요

가격, 위치, 침구상태 모두 훌륭함. 다만, 냉장고가 전혀 시원하지 않고, 창 밖에서 샤워하는 모습을 볼 수 있음에도 창에 커튼이 없는 점이 아쉬웠다
Stayed 1 night in Jul 2020
Verified

8/10 Good

etienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Découverte de Carcassonne

Découverte de Carcassonne, L’hôtel est très très bien placé, il permet de profiter de la ville basse et de la ville haute. Il manque juste un parking couvert sous l’hôtel mais celui de la ville à 300 mètres fait l’affaire. Bel hôtel complètement refait où le confort et la vue sur le pont et la ville haute offrent des conditions merveilleuses pour une étape découverte...
Stayed 2 nights in Jul 2020
Verified

6/10 Okay

Julien

Liked: Cleanliness, staff & service

Séjour non concluant

Une baignoire qui ne fonctionne pas, le store au dessus de celle ci cassé, un petit déjeuné pas à la hauteur d’un 5 étoiles, une piscine intérieure soit disant chauffer mais qui ne l’était pas ( ressenti 19 degré pour un thermomètre indiquant 28 ) et ayant une capacité de 36 personnes mais n’ayant que 3 transats. Nous avons été déçu tout le long du séjour! Les seuls points positifs sont la propreté des lieux et l’hôtel donnant vu sur la cité médiévale.
Stayed 2 nights in Jul 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très bien situé avec une très jolie vue. La chambre est spacieuse et comfortable. Le seul bémol est que l hôtel ne dispose pas de son propre parking et il faudrait rajouter une autre machine à café pour le buffet.
Stayed 1 night in Jun 2020
Verified

10/10 Excellent

BEATRIZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agradable estadía

El hotel es muy agradable, el personal amable. Muy buena ubicación. Lo único es una pena que no hay servicio de restaurante, solo para el desayuno
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have just come back from a 5 days stay at this hotel and we could not have booked a better hotel. It's location is excellent, with beautiful views over the river and old city and only a 5 to 10 mins walk into the centre of Carcassonne. The rooms were not overly large, however I liked the fact the bathroom and WC were separate. The rooms were well equipped with all tea and coffee making facilities, iron and ironing board and hair dryer. Immaculately laid out with lovely thick dressing gowns for the colder evenings. The staff were lovely and could not have been anymore welcoming, with nothing being too much trouble. The breakfast is self service and catered for all tastes, with both continental and cooked on offer. I cannot recommend this hotel enough. We had the perfect stay.
Stayed 4 nights in Mar 2020
Verified

10/10 Excellent

pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Une nuit dans un magnifique hôtel

Juste parfait
Stayed 1 night in Feb 2020
Verified

4/10 Poor

eric

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Très décevant

Plutôt déçu du séjour pour un hôtel de ce standard. J’ai réservé une chambre avec un très grand lit et me retouve avec deux lit séparé. Comble du séjour pas d’eau chaude dans ma chambre, l’accueil me proposé uniquement de me prêter une chambre à l’autre bout pour me doucher... inadmissible
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Ottima struttura, peccato che manchi il ristorante
Stayed 1 night in Feb 2020
Verified

8/10 Good

LUIS MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel muy bien ubicado!

El hotel está muy bien ubicado con una vista preciosa hacia la ciudad amurallada. El desayuno bueno y las habitaciones muy cómodas.
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

grégory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superbe établissement

Superbe établissement, personnel accueillant et très sympathique, à renouveler sans hésiter.
Stayed 1 night in Dec 2019