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Reviews of Southern Sun Cape Sun

4 out of 5
Southern Sun Cape Sun
23 Strand Street, Cape Town, Western Cape

Reviews

8.8

Excellent

Rating 10 - Excellent. 62 out of 118 reviews" "
Rating 8 - Good. 39 out of 118 reviews" "
Rating 6 - Okay. 13 out of 118 reviews" "
Rating 4 - Poor. 3 out of 118 reviews" "
Rating 2 - Terrible. 1 out of 118 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Allison

Travelled with group
We received excellent service highly recommend
Stayed 1 night in Mar 2024
Response from Rogers on 13 Mar 2024
Dear AllisonThank you for taking time to provide us with such a wonderful feedback relating to your recent stay at our hotel, Southern Sun Cape Sun.We highly appreciate your business and positive comments.Looking forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is about 20 mins from CPT. It's downtown so it's walkable although not recommended for women to walk alone at night. It was about 10 minutes from Waterfront. The hotel is excellent 5 stars. The free breakfast is very hearty -- hard to believe it's free! The staff was wonderful and I loved the ambiance!
Stayed 1 night in Feb 2024
Response from Rogers on 29 Feb 2024
Good dayThank you so much for taking time to complete our online survey for Southern Sun Cape Sun.We highly appreciate your positive feedback and look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Grace, Pensacola

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helped us find local tours in Cape Town
Stayed 2 nights in Feb 2024
Response from Rogers on 20 Feb 2024
Dear GraceThank you so much for taking time to complete our online survey for Southern Sun Cape Sun.We highly appreciate your positive feedback relating to your experience with our friendly staff recently. wWe look forward to welcoming you back in the near future.Kind regards

8/10 Good

Nomonde

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Rogers on 20 Feb 2024
Dear NomondeThank you for your feedback relating to your recent stay with us. We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from Rogers on 29 Dec 2023
Good dayThank you so much for taking time to complete this survey for Southern Sun Cape Sun.We look forward to welcoming you back in the near future.Kind regards

8/10 Good

Oliver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our one-week stay at the hotel. The staff was amazing! A key misgiving was lack of a positive response when we requested for shuttle service to pick us up on arrival from the airport.
Stayed 7 nights in Dec 2023
Response from Rogers on 11 Dec 2023
Dear OliverThank you so much for taking time to provide feedback relating to your recent experience at Southern Sun Cape Sun. I'm grateful to hear that our staff was amazing.Please accept my sincere apologies for the lack of a positive response when you requested for shuttle service to pick you up from the airport, this will be addressed with the relevant department for future.We look forward to welcoming you back in the near future.Kind regards

10/10 Excellent

Chandru

Stayed 1 night in Nov 2023
Response from Rogers on 11 Dec 2023
Good day Thank you so much for taking time to complete our online review for Southern Sun Cape Sun.We look forward to welcoming you back in a not-so-distant future.Kind regards

8/10 Good

Fabio Akira

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good accommodation option, few areas to improve
Conveniently located at walking distance to the convention center, great view of the Table Mountain from my room (high floor). 6 lifts never let you wait more than a minute or so. There are areas that my experience could have been better, such as a faster check-in (took a while), fixing my air conditioner (not cooling properly), an office chair (the wooden chair was loosen and very non-ergometric, uncomfortable), more toiletry amenities (shaving kit, toothbrush, etc). The check-out gentlemen wasn't on a great customer-service mood.
Stayed 4 nights in Nov 2023
Response from Rogers on 11 Dec 2023
Dear Fabio AkiraThank you so much for taking time to complete our online survey for Southern Sun Cape Sun.We appreciate your constructive feedback and would like to sincerely apologize for any inconvenience this may have caused you. Our team share all our valued guest comments for improvement and consistency in our service delivery.I do hope that we will still have another opportunity to host you in the near future.Kind regards

10/10 Excellent

William Anthony, Hutto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Rogers on 11 Dec 2023
Good dayThank you so much for taking time to post such a positive review for Southern Sun Cape Sun.Looking forward to welcoming you back in the near future.Kind regards

8/10 Good

G

Business traveller
Liked: Cleanliness, staff & service, room comfort
Pleasant, but a bit outdated
Great location, I had everything that I needed. The staff were friendly and helpful. It would be better if the Southern Sun did a major re-vamp to the rooms as the fittings are a bit outdated. But overall, a pleasant stay was had.
Stayed 4 nights in Nov 2023
Response from Rogers on 17 Nov 2023
Good dayThank you so much for taking time to provide us with feedback relating to your recent stay with us at Southern Sun Cape Sun.We noted your comments and looking forward to welcoming you back in the near future.Kind regards

10/10 Excellent

HAIYAN

Stayed 3 nights in Nov 2023
Response from Rogers on 17 Nov 2023
Thank you for rating your recent stay

6/10 Okay

Arvind

Business traveller
Hotel is good, but wifi is horrible
Stayed 3 nights in Apr 2023

10/10 Excellent

Dorcas, Maun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredibly friendly and welcoming. The hotel has great ambiance and great location for walking around the markets and Long Street. Very comfortable rooms!
Stayed 4 nights in Feb 2023
Response from Rogers on 27 Mar 2023
Good dayThank you so much for taking time to provide us with feedback on your recent experience at our hotel Southern Sun Cape Sun.Looking forward to welcome you back in the near future.Kind regards

6/10 Okay

Nelisa

Liked: Room comfort
Disliked: Property conditions & facilities
The state of the hotel
This was our second stay in 10 years. The stay was very dissappinting, I had to park my car outside the hotel risking being mugged by thugs who roamed around. The hotels rooms had water leaks in the bathroom and some doors difficult to open. Please separate shower from bathtub. The name was rude and wanted to close whilst patrons we're having drinks. I had to call the supervisor.
Stayed 5 nights in Dec 2022
Response from Rogers on 31 Dec 2022
Good dayThank you for taking time to provide us with feedback related to your recent stay with us at Southern Sun Cape Sun. Pease accept our sincere apologies for any inconvenience caused. Our guest comments assist us to pinpoint problem areas and rectify and improve going forward. We look forward to welcome you back in the near future.Kind regards

8/10 Good

BC

Business traveller
Liked: Cleanliness, staff & service, room comfort
It is sometimes the little things that can make a
Chose to stay at the Hotel mainly because of its proximity to the ICC where I was attending a Conference.The website showed it was very close and within walking distance. I must respectfully disagree and suggest all distances to other venues be reviewed. For me coffee in the room is most important. No milk was provided and all when it was it was far too little. All attempts to rectify this through the staff were unsuccessful. Unable to sign extras to the room unless one has a "credit" ? Not advised of this when I checked in. In fact it was confirmed that I could sign drinks etc to the room and settle bill when I left. But overall an enjoyable and comfortable stay with friendly staff.
Stayed 2 nights in May 2022
Response from Rogers on 8 May 2022
Good day Thank you so much for taking time to complete the review. We appreciate your feedback and comments and please be arrest assured that we share with our team for improvement and service consistency purposes. Looking forward to welcome you back in the future. Kind regards

2/10 Terrible

Maximilian Von, dallas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel, but poorly run, terrible service, 25 minutes for a cup of coffee, 50 minutes for a starter. Went to pay waited five minutes for cashier to find change. Room was not clean bathroom filthy.
Stayed 4 nights in Mar 2022
Response from Rogers on 14 Apr 2022
Dear Mr. Schlehenried, Thank you so much for taking time to provide us with feedback on your recent experience at our hotel Southern Sun Cape Sun. Please accept my sincere apologies for the inconvenience caused. Please rest assured that, your unfortunate experience is not our standard we like to promote and we have shared your comments with our team for improvement and consistency purposes to our service delivery. We look forward to welcoming you back in the near future. Kind regards Rogers Mchunu Deputy General Manager

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022
Response from Rogers on 14 Apr 2022
Good day Michael Thank you so much for taking time to provide us with a positive feedback reflecting to your recent stay at our hotel, Southern Sun Cape Sun. We highly appreciate and have shared your comments with our hotel team. Looking forward to welcome you back in the near future. Kind regards Rogers Mchunu Deputy General Manager

10/10 Excellent

Dhirendra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

6/10 Okay

Brigette

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2021

6/10 Okay

Craig, Liverpool

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff are very attentive. Good breakfast
Stayed 8 nights in Feb 2020
Response from Rogers on 14 Apr 2022
Good day Thank you so much for your positive feedback, we have shared with our team a job well done. We look forward to welcoming you back in the near future.

8/10 Good

BillG, Phoenix AZ

Liked: Cleanliness, staff & service, property conditions & facilities
The elevators were nice for the view. The staff was generally pleasant, a few a little pushy in hinting for tips. The free wifi is not so free after you use up the small amount they provide. It makes me think of bait and switch.
Stayed 5 nights in Jan 2020
Response from Rogers on 14 Apr 2022
Good day Thank you so much for the feedback and apologies for the delayed response due to our hotel re-opened on 17 January 2022. I'd like to confirm that, our uncapped WiFi is free for our inhouse and conferencing guests. Kind regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High rise hotel with either sea view or mountain view
Stayed 5 nights in Jan 2020
Response from Rogers on 14 Apr 2022
Good day Thank you so much for the review for our hotel, Southern Sun Cape Sun. Kind regards

6/10 Okay

Hubert

Travelled with family
Liked: Room comfort
Cape Town Family Holiday
Old and dusty furniture. Took 2 days to have a third towel as we were three in the family room....Asked the staff at reception everyday but no towels arrived!!! Bath leaking after showering so water all over the place. No water to drink everyday in the room, had to ask and after the second day they placed 1 bottle of water for 3 of us!!! The windows opened completely on the 26th floor without any security, I found that quite dangerous.... The staff were very kind. i will not stay in this Hotel again when back in Cape Town. Not worth it.
Stayed 7 nights in Dec 2019

10/10 Excellent

William Matshehla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice Hotel, excellent views of Table Mountain.
It was quite good.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff, views of table mountain and breakfasts
Stayed 2 nights in Dec 2019
Response from Rogers on 14 Apr 2022
Good day Thank you so much for the positive feedback, we really appreciate and looking forward to welcome you back as the hotel is now open again. Kind regards

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2019
Response from Rogers on 14 Apr 2022
Good day Thank you so much for taking time to complete this online survey for Southern Sun Cape Sun. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from Lauren on 12 Nov 2019
Thank you, we appreciate your feedback.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked it a lot..
Great location, good hotel, Maybe some more vegan options for breakfast would be good, otherwise thumbs up all round..
Stayed 1 night in Aug 2019
Response from Lauren on 28 Aug 2019
Good day Thank you, your feedback is appreciated.

10/10 Excellent

Franz, Bronxville

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptionally friendly. I expected to use the pool, but didn't as it was puny.
Stayed 2 nights in Jun 2019
Response from Lauren on 9 Jul 2019
Good day Thank you, your feedback is appreciated.

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Jun 2019
Response from Lauren on 9 Jul 2019
Thank you

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good buffet breakfast, near to main bar street really convenient Room is very clean and the view to Table Mountain is awesome
Stayed 8 nights in Nov 2018
Response from Lauren on 28 May 2019
Thank you, your feedback is appreciated.

10/10 Excellent

ManishVaidya, Surat, India

Travelled with family
Liked: Cleanliness, staff & service, amenities
Table mountain view from my room was amazing and also the area in which this hotel is located is convenient for getting to V&A water front
Stayed 5 nights in Apr 2019
Response from Lauren on 14 May 2019
Thank you for staying at the SS Cape Sun, your feedback is appreciated.

10/10 Excellent

Sophia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely in the middle of downtown, with easy, complimentary shuttle access to the waterfront shopping and major events! Staff was friendly and helpful, and very punctual when we requested things like an ironing board and room service! Hotel itself was beautiful with a clear view of Table Mountain on the one side. It was unfortunate that there was so much wind when we stayed, as the howling was loud through the window/walls. Ear plugs were needed.
Stayed 4 nights in Apr 2019
Response from Lauren on 2 May 2019
Dear Valued Guest Thank you so much for your recent visit to Southern Sun Cape Sun and thank you for your valuable feedback regarding your experience with us. We have noted your comments and would like to assure you that we are in the process of addressing the shortcomings, to ensure that we improve the experience for our guests from arrival to departure at The Cape Sun Hotel. Once again thank you for staying with us and we look forward to welcoming you back in the near future. Warm regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019
Response from Lauren on 2 May 2019
Thank you, your feedback is appreciated.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was centrally located. The staff are friendly and professional from reception to the porter and the shuttle driver. What a comfortable, welcoming staff. I also felt very safe in this part of town.
Stayed 5 nights in Apr 2019
Response from Lauren on 2 May 2019
Thank you, your feedback is appreciated.

8/10 Good

Verified traveller

Travelled with family
The hotel staff are friendly and very helpful. They were never to busy to assist. !! Piano at breakfast is a wonderful touch.
Stayed 4 nights in Apr 2019
Response from Lauren on 2 May 2019
Thank you for your feedback, we hope to welcome you back in the near future.

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from Lauren on 8 Apr 2019
Thank you, your feedback is appreciated.

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service
Terrible service and average food
The food is below average. The hotel is very old and it shows when trying to run a shower and get the temperature right. Housekeeping was terrible. My room was not serviced until 5pm so I came back from a long day at work to find my room unmade with nowhere to relax. The staff have a very relaxed attitude towards guests. This hotel needs a complete makeover from decor to all staff. Terrible time spent here
Stayed 4 nights in Mar 2019
Response from Lauren on 2 May 2019
Dear Valued Guest Thank you so much for your recent visit to Southern Sun Cape Sun and thank you for your valuable feedback regarding your experience with us. We have noted your comments and would like to assure you that we are in the process of addressing the shortcomings, to ensure that we improve the experience for our guests from arrival to departure at The Cape Sun Hotel. Once again thank you for staying with us and we look forward to welcoming you back in the near future. Warm regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
It was short, and upto my expectetions.
Stayed 2 nights in Feb 2019
Response from Lauren on 20 Feb 2019
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Do not trust the concierges, a few times they tried to sell my activities/rides at a higher price, probabily they get a cut from them. You are better off if you book your activitties on line. Including taxy, they always call their friends who charge more money than a regular city taxy. And no manager on duty to watch it.
Stayed 5 nights in Jan 2019
Response from Ryno on 11 Feb 2019
Thank you so much for your recent visit to Southern Sun Cape Sun and the feedback on your experience with us. I would like to reassure you that our Concierge Desk recommend and book preferred tour and taxi operators that will provide our guests with quality experiences and meet client expectations. This includes value for money, adequate liability and insurance should any unforeseen incidents occur. Discounted operators will always be available however due to previous experiences we refrain from referring our guests. I can assure you that our experienced Concierge Desk is monitored 24/7 through video and audio surveillance to ensure we always maintain a high level of service delivery. Once again thank you for staying with us and we look forward to welcoming you back in the future. Warm regards Ryno Dippenaar – Head Concierge Southern Sun Cape Sun

10/10 Excellent

Cristian, finland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing elevators, great views.
We enjoyed every momont in this great hotel. Basement parking very useful. Good breakfast, clean, friendly professional staff.
Stayed 6 nights in Dec 2018
Response from Lauren on 22 Jan 2019
Thank you, we appreciate your feedback

10/10 Excellent

Greggory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy Cape Town at the Southern Sun Cape Sun
Friendly staff and excellent service
Stayed 3 nights in Dec 2018
Response from Lauren on 22 Jan 2019
Thank you, we appreciate your feedback

6/10 Okay

Verified traveller

Food was below standard
Stayed 2 nights in Dec 2018
Response from Lauren on 23 Jan 2019
Thank you so much for your recent visit to Southern Sun Cape Sun and thank you for your valuable feedback regarding your experience with us. I have noted your comment with regards to our food offering. Rest assured we are in the process of addressing the shortcomings, to ensure that we improve the experience for our guests from arrival to departure at The Cape Sun Hotel. Once again thank you for staying with us and we wish you and your loved ones a prosperous 2019. Warm regards, Lauren Evertse

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Staff very pleasant & welcoming, if not always so efficient ! Beautiful comfortable bed. Showers leave a lot to be desired..how much water gets wasted because we cannot regulate temperature ?That's apart from the useless shower curtains! Great breakfast buffet. Very helpful concierge
Stayed 5 nights in Nov 2018
Response from Lauren on 23 Jan 2019
Thank you so much for your recent visit to Southern Sun Cape Sun and thank you for your valuable feedback regarding your experience with us. I was delighted to receive your comments regarding the efficient service you received at Southern Sun Cape Sun. I have taken the liberty of sharing your kind words with the team as they always strive to provide our guests with a distinctive service. Your words were visibly heartening to them. I have noted your recommendations with regards to our showers. Rest assured we are in the process of addressing the shortcomings, to ensure that we improve the experience for our guests from arrival to departure at The Cape Sun Hotel. Once again thank you for staying with us and we look forward to welcoming you back in the near future. Warm regards, Lauren Evertse

10/10 Excellent

Ailish

Brilliant stay great hotel
Stayed 2 nights in Nov 2018
Response from Lauren on 22 Jan 2019
Thank you for your response, we appreciate your feedback.

6/10 Okay

Robin

Hotel was OK but room service bad - waited an hour before phoning again to be told kitchen busy & they would phone me back - 45 min later gave up & cancelled so probably won’t return!
Stayed 4 nights in Nov 2018

10/10 Excellent

Johnnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great and since I am a rewards member I got to stay on the Exec floor. Only issue was noise from some air-condition control or so outside my room door. Otherwise stay was fantastic.
Stayed 4 nights in Nov 2018

8/10 Good

Mark, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent and the facilities were clean. Breakfast is way up there, excellent. Keep it up. The bathroom was showing a bit of wear and rare and should be maintained. Apart from that it was in an excellent location and the free bus service was very useful.
Stayed 1 night in Oct 2018
Response from Shawn Ferreira on 6 Nov 2018
Dear Mark Thank you for this great and constructive feedback. We will share this with our staff. We hope to welcome you back to our hotel soon. Regards Cape Sun Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent hotel in a good central location. Staff were very accommodating.
Stayed 4 nights in Oct 2018
Response from Shawn Ferreira on 6 Nov 2018
Thank you for the great feedback, we hope to welcome you back to the Cape Sun Hotel soon. Regards Cape Sun Team