Superior Apartment, 2 Bedrooms (Waters Edge) | Living room
Check availability

Reviews of Century City Luxury Apartments

4 out of 5
Century City Luxury Apartments
5 Century City Drive, Century City, Cape Town, Western Cape

Reviews

7.8

Good

Rating 10 - Excellent. 13 out of 29 reviews" "
Rating 8 - Good. 6 out of 29 reviews" "
Rating 6 - Okay. 6 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 3 out of 29 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Hasan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
February Business trip
Amazing location and convenient for business travellers ..away from traffic into and outta central city. Awesome service and comfortable Apartment.
Stayed 3 nights in Feb 2020

2/10 Terrible

Albert

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great facilities; suited us perfectly, fantastic stay, will definitely be back
Stayed 2 nights in Nov 2019

2/10 Terrible

Nick martins

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor service, I had to go get the keys somewhere else and it wasn’t the apartment on the pictures they gave me.
Stayed 1 night in Sep 2019
Response from m on 25 Oct 2019
Good day We are sorry to hear about your bad experience. We are working on it and will be better going forward. We hope you consider using Home From Home again

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
I didnt enjoy my stay, getting the apartment was a big problem and the rooms smells bad
Stayed 1 night in Aug 2019
Response from Carol on 3 Sept 2019
Dear Mike thank you for your feedback I am so sorry you did not enjoy your stay. Please what you mean by getting the apartment was a big problem? Which apartment did you stay in so I can attend to the bad smell. Thanks Carol

6/10 Okay

RG

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Aug 2019

6/10 Okay

Grant

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Cleanup before guests arrive is important!
Found a smoked marijuana joint in the bathroom so it smelt like a hobo den. In a damp bathroom, that smell took away a lot of the good things the place had to offer.
Stayed 1 night in Aug 2019
Response from Carol on 5 Aug 2019
Dear Grant, thank you for your feedback. I am really sorry you had a bad stay with us. Please may I ask if you called our front desk to report this? Thanks Carol

8/10 Good

JACO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lekker
I love it
Stayed 2 nights in Jun 2019

8/10 Good

Stephen, Gaborone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable
This place was lovely. I think they could give a little better instructions as to where to check in. The internet went out while I was there and I was unsure of who exactly to contact for help. Beautiful area. Close to a nice breakfast place.
Stayed 4 nights in Apr 2019
Response from GSM on 3 May 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
There was a putrid smell, it smelled like a sewer inside the apartment sometimes. Really horrible and it happened at least once a day.
Stayed 5 nights in Feb 2019
Response from GSM on 15 Apr 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
The accommodation was clean and spacious with good views Booking In was efficient and relatively quick The apartment was close to restaurants and convenient for shopping Overall a good experience that I would recommend
Stayed 1 night in Feb 2019
Response from GSM on 6 Mar 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

8/10 Good

Anandh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from GSM on 21 Feb 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 5 nights in Jan 2019
Response from GSM on 21 Feb 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and trust you had a pleasant and safe journey home. Guest Services Manager

4/10 Poor

Hassan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Nice apartment, not happy with service though.
Disappointed. We booked twin beds but got double beds instead. My son had to sleep on the couch the entire stay. Was promised they would look into it but heard nothing back by the time we had to check out 5 days later. The location is convenient but does not help when the time at the apartment is uncomfortable.
Stayed 4 nights in Dec 2018
Response from GSM on 21 Feb 2019
Dear valued Guest, Thank you for choosing Home from Home as your preferred holiday destination. We appreciate you feedback and will address these concerns immediately. We trust you had a pleasant and safe journey home. Guest Services Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Century City Luxury Apartment stay 2nd of Dec 18
By the time we arrived in our apartment we were definitely sorry that we chose Century Luxury Apartments as our accommodation for a family night out. We could not find the apartments when we reached the Century City area, maybe because it does not really exist and a variety of apartments fall under the Century City Luxury Apartment umbrella. We called the number on the booking with no answer. Eventually, after driving around for more than half an hour we stopped at an apartment building closed to the google direction indication where the security told us, yes, you need to wait here for the agent to confirm your booking, but you have to call him. The fourth number that he gave finally reached the agent for which we had to wait another 15 minutes again. When we reached the apartment at half past 3, housekeeping were still busy in our room. Check in is supposed to be at 2pm. We were a family of 4 which we indicated on the booking, but we only had toiletries for 2 people. On the booking I also asked for a queen bed which was confirmed, but we had a double bed. The apartment was nicely furnished, but when you opened the cupboards the cutlery was also not all clean.
Stayed 1 night in Dec 2018

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Right next to the mall, Environment is everything you would want, slightly delayed check in
Stayed 1 night in Sep 2018

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely environment
Best I have stayed in
Stayed 3 nights in Sep 2018

10/10 Excellent

Ackloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome one night stay at the Matrix Apartments
The apartment is really nice, clean, fully furnished and with almost everything we needed, the view of the Table Mountain from the sitting room area is amazing, the building is placed strategically within a walking a distance to the Canal Walk Mall, Tiger's Milk bar for those who want to drink etc. It was a great experienced, one night in the apartment was not enough, next time I will go back I am definitely using the same platform.
Stayed 1 night in Aug 2018

10/10 Excellent

Corrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay away from home!
Amazing! Everything was outstanding!
Stayed 1 night in Jul 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Century city Cape Town Gem apartment
Look for the big black W on the apartment building. It stands for WatersEdge. Taxi drivers do not recognise the century city luxury apartment name and the postcode takes you to the building next door. Having arrived all is good news. I was met by the apartment manager. Promptly checked in and delighted to see the smart apartment. Fully equipped with the everything you need to cater for the family. The apartment has a view over the canal at the back and table mountain from the front. The apartments are next door to the century city mall complex. Great shops and restaurants. Walking distance to the conference centre. Highly recommend. Will definitely return here again.
Stayed 5 nights in Jul 2018

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
The apartments are quite new and modern but not that big although it is very comfortable The location is great being very close to the shopping mall The booking process is easy and open till quite late and the guy was friendly and efficient
Stayed 2 nights in Jun 2018
Response from Robyn Noel, Guest Services Manager on 14 Jun 2018
Thank you for giving us a perfect rating and for recommending our establishment to other travelers. I'm sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay!

10/10 Excellent

Tumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ambience was great
It was spectacular, we enjoyed ourselves and love the place
Response from Robyn Noel, Guest Services Manager on 15 May 2018
Dear Tumi, Thank you for taking the time to review your stay with us! We are happy to hear that you enjoyed your stay and hope that we get to welcome you on a return visit. Best regards

10/10 Excellent

Sarika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home like never before
This is luxuriousness... Like the view and Guility all the way..
Response from Robyn Noel, Guest Services Manager on 23 Apr 2018
Dear Sarika, Thank you for taking the time to review your stay with us! we are happy to hear that you enjoyed your stay and hope that we get to welcome you back in the near future. Best regards,

6/10 Okay

Vinny, Lome

Liked: Cleanliness, room comfort
The Good, the Bad and the Ugly
We had a lovely stay - very modern and well equipped apartment, and it was 400m from Canal Walk. Close proximity into the city as well as not so far from the airport. We booked Century City Aoartments and that's what we were looking for but when we arrived - it was the Watersedge Apartments. When we called the number to get Directions, which was then emailed to us, it took us in a completely different direction and we struggled to find the place, despite us making calls. The major down side is that there was an awful sewage smell coming from the bathroom which was a most unpleasant. The remote to the parking garage was not working and when we approached the manager of the building he was very very rude and said we need to take it up with the person that we made the booking with. The remote only got replaced the day before our 5 day stay.
Stayed 5 nights in Feb 2018
Response from Robyn Noel, Guest Services Manager on 26 Mar 2018
Dear Vinny, thank you for taking the time to review your stay with us! i am sorry to hear that you experienced some issues during your stay. The Century City Apartments comprise of various apartment buildings in the Century City area. we apologize that this was not clear upon booking, we have put further procedures in place to ensure all our guests are aware of this. we have various operators in the apartment buildings, and have addressed the manner in which you were treated when escalating your issues experienced. we do apologize for the inconvenience this may have caused you

10/10 Excellent

Avinash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cape Town Cycle Tour
The apartments are well furnished and clean. It is basically a home away from home with the perks of someone coming in to clean up abit of your mess. It was a wonderful location and would definitely use the premises again in a heartbeat.
Stayed 3 nights in Mar 2018
Response from Robyn Noel, Guest Services Manager on 20 Mar 2018
Dear Avinash, thank you for taking the time to review your stay with us! we are happy to hear that you enjoyed your stay and hope that we get to welcome you back on a return visit.

8/10 Good

Hlengiwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was amazing
Stayed 3 nights in Mar 2018
Response from Robyn Noel, Guest Services Manager on 8 Mar 2018
Dear Hlengiwe, Thank you for taking the time to review your stay with us! I am happy to hear that you enjoyed your stay with us and hope that we get to welcome you back on a return visit

8/10 Good

Reghard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice experience
Response from Robyn Noel, Guest Services Manager on 1 Mar 2018
Dear Reghard, Thank you for taking the time to review your stay with us! We ars happy to hear that you enjoyed your stay with us and hope that we get to welcome you back on a return visit

8/10 Good

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom custo x beneficio!
Prestar atenção na informação para check in, poi’s no meu caso, o apt era no water edge, e foi difícil de encontrar.So pelo endereço que aparece na reserva, não é possível encontrar. O local é excelente para quem estiver de carro,mas se não, é um pouco retirado dos principais pontos turísticos de capetown. Tem um mall do lado, muito bonito e elegante. O apt é novo,porém não tem ar condicionado e os banheiros tem mal cheiro( de esgoto) talvez por pouco uso, não sei dizer o motivo, mas incomoda . Como ficamos pouco tempo no apart,não tivemos tanto problema com esses inconvenientes..
Stayed 2 nights in Oct 2018

6/10 Okay

Torben

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Brugte over 2 timer på at få vores nøgler, det var meget rodet at få lejligheden
Response from Robyn Noel, Guest Services Manager on 1 Mar 2018
Dear Torben, Thank you for taking the time to review your stay with us! I am sorry to hear that you experienced some issues trying to find the apartment. We request the estimated time of arrival from all our guests so as to ensure there is no wait for the keys - we were unfortunately unable to reach you on the contact details provided. We will review our pre arrival communication so as to ensure we are able to assist our guests more efficiently when they arrive. Best Regards