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Reviews of Wyndham Costa del Sol Pucallpa

5 out of 5
Wyndham Costa del Sol Pucallpa
Avenida San Martin 200, Pucallpa, Callería, Ucayali

Reviews

9.2

Wonderful

Rating 10 - Excellent. 119 out of 174 reviews" "
Rating 8 - Good. 42 out of 174 reviews" "
Rating 6 - Okay. 5 out of 174 reviews" "
Rating 4 - Poor. 3 out of 174 reviews" "
Rating 2 - Terrible. 5 out of 174 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Janeth Cunya (Janeth Cunya) on 4 May 2024
Estimado señor Matthew, agradecemos su puntuación y esperamos tenerlo con nosotros en la siguiente oportunidad en la Pucallpa,

10/10 Excellent

Anita

Stayed 1 night in Apr 2024
Response from Janeth Cunya (Janeth Cunya) on 4 May 2024
Estimada Anita.Gracias por reservar en Costa del Sol Pucallpa.Valoramos mucho su puntuación, lo esperamos en su siguiente estadía.

6/10 Okay

robinson

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay, staff no to friendly, costumer service need to be more efficient
Stayed 3 nights in Mar 2024
Response from Libia Cadenillas. on 29 Apr 2024
Dear Robindon Thank you very much for your feedback, it helps us a lot for our improvement. We hope to have your visit again.

10/10 Excellent

D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
**Outstanding Review for Costa del Sol Pucallpa** During my extended stay at Costa del Sol Pucallpa, I experienced hospitality at its finest. The staff at this magnificent establishment truly went above and beyond to ensure that my time there was nothing short of exceptional. Let me begin by praising Dinko, the remarkable bus driver and doorman, whose warm greetings and helpful demeanor made me feel welcomed from the moment I arrived. His kindness and professionalism set the tone for the rest of my stay. Carolina and the entire front desk staff, along with the other doormen, were outstanding. Their attentiveness and willingness to assist with any request made me feel truly valued as a guest. I must also mention John and the restaurant staff, who always served with a smile and made each dining experience delightful. The housekeeping team deserves special recognition for the impeccable cleanliness of my accommodations. Every corner of my room was spotless, reflecting the hotel's commitment to maintaining high standards of hygiene. Despite my minimal knowledge of Spanish, the fluency in English displayed by Dinko, Carolina, and Ester was a tremendous help. Their ability to communicate effectively ensured that I felt comfortable and understood throughout my stay. The close proximity of Costa del Sol Pucallpa to the Mercado, Plaza de Armas, and the port was incredibly convenient. Additionally, the abundance of shopping options and restaurants nearby made exploring the local
Stayed 1 night in Mar 2024
Response from Janeth Cunya (Jefa de Recepción) on 18 Mar 2024
Dear David.We are very grateful for having stayed at Costa del Sol Pucallpa, We will extend our congratulations to all the staff, we hope you continue enjoying your trip to our beautiful Amazon River.Cordially.Janet Cunya (Manager front desk)

10/10 Excellent

D

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Janeth Cunya (Jefa de Recepción) on 5 Apr 2024
Estimado D.Gracias por reservar en Costa del Sol Pucallpa, esperamos tenerlos nuevamente con nosotros en su siguiente estadía. Cordialmente.Janeth Cunya (Jefa de Recepción)

10/10 Excellent

D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Janeth Cunya (Jefa de Recepción) on 5 Apr 2024
Estimado D.Agradecemos su calificación, esperamos tenerlo con nosotros en su siguiente estadía en Costa del Sol Pucallpa.Cordialmente.Janeth Cunya (Jefa de Recepción)

10/10 Excellent

D

Stayed 3 nights in Feb 2024
Response from Janeth Cunya (Jefa de Recepción) on 23 Mar 2024
Estimado D.Gracias por brindarnos su calificación, es realmente importante conocer la experiencia que ha tenido en Costa del Sol Pucallpa, esperamos tenerlo nuevamente con nosotros en su próxima estadía.

10/10 Excellent

Gustavo, Twinsburg

Stayed 1 night in Feb 2024
Response from Janeth Cunya (Jefa de Recepción) on 20 Mar 2024
Estimado Gustavo, gracias por haber estado en Costa del Sol Pucallpa, sus comentarios son muy importantes, nos encanta saber que ha disfrutado de su estadía con nosotros, lo esperamos en su próxima estadía.Cordialmente.Janeth Cunya (Jefa de Recepción)

10/10 Excellent

Hector

Stayed 1 night in Feb 2024
Response from Janeth Cunya (Jefa de Recepción) on 20 Mar 2024
Estimado señor Héctor. Gracias por reservar en Costa del Sol Pucallpa, estamos muy felices que haya disfrutado de su estadía con nosotros, agradecemos los minutos para brindarnos su calificación.Cordialmente.Janeth Cunya (Jefa de Recepción)

10/10 Excellent

Rosvita, Clermont

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen servicio
Stayed 1 night in Jan 2024
Response from Janeth Cunya (Jefa de Recepción) on 29 Jan 2024
Estimada Rosvita, gracias por reservar en Costa del Sol Pucallpa, estamos muy felices que le haya gustado el servicios, la esperamos en su siguiente visita.Cordialmente:Janeth Cunya (Jefa de Recepción)

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Janeth Cunya (Jefa de Recepción) on 26 Jan 2024
Estimada Katherine.Estamos muy felices de haberla recibido en la cuidad de Pucallpa y en nuestro hotel, Costa del Sol Pucallpa.Agradecemos su calificación y la esperamos en su próxima estadía.Cordialmente.Janeth Cunya (Jefa de Recepción)

10/10 Excellent

Corina

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Janeth Cunya (Jefa de Recepción) on 26 Jan 2024
Estimada señorita Corina.Agradecemos el puntaje brindado, ello siempre nos ayuda a mejorar, esperamos tenerla nuevamente con nosotros en Costa del Sol Pucallpa.Cordialmente.Janeth Cunya (Jefa de Recepción)

10/10 Excellent

Sissy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly, respectful and generous with the service
Stayed 10 nights in Nov 2023
Response from Libia Cadenillas. on 8 Jan 2024
Thank you for your review, Sissy! We're glad to hear that the staff at Costa del Sol Wyndham Pucallpa was friendly, respectful, and generous with their service. We strive to provide excellent service to all our guests and it's great to know that our staff exceeded your expectations. We'll make sure to pass on your kind words to our team. We hope to welcome you back to our hotel in the future!

8/10 Good

Corina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Janeth Cunya (Jefa de Recepción) on 28 Dec 2023
Estimada Corina.Gracias por haber estado en Costa del Sol Pucallpa, agradecemos tus comentarios, esperamos hayas disfrutado de su estadía con nosotros, la esperamos en la siguiente visita a la cuidad de Pucallpa.

10/10 Excellent

Gregorio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good
Stayed 1 night in Dec 2023
Response from Janeth Cunya (Jefa de Recepción) on 28 Dec 2023
Dear Gregorio.Thank you so much for your coments, we are really happy that you had enjoyed you stay with us. We waiting for you the next time..Cordially.Janeth Cunya (Manager front desk)

10/10 Excellent

Frederick

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Nov 2023
Response from Janeth Cunya (Jefa de Recepción) on 16 Nov 2023
Dear Frederick.Thank you for being with us, we look forward to seeing you on your next stay.

10/10 Excellent

Cesar

Staying in this property.
Visiting Pucallpa was a good experience, staying a this hotel it just enhance it. Very happy we pick this place. My only recommendation is probably with breakfast that was included. Perhaps a little more variety of food and the attention of the staff needs improvement.
Stayed 2 nights in Nov 2023
Response from Janeth on 15 Nov 2023
Dear Cesar Thank you for your comments, your feedback helps us improve.We hope that you give us a new opportunity to improve the perception of our service.Sincerely.Janeth Cunya (Manager front desk)

10/10 Excellent

Ben, Lauderdale by the Sea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The public spaces like lobby aren’t air conditioned which can take a little getting used to.
Stayed 1 night in Nov 2023
Response from Janeth Cunya on 13 Nov 2023
Dear Ben.We are very happy for your stay here in our hotel, we appreciate your comments, we take note it, because our goal is getting better everyday.Sincerely:Janeth Cunya (Front desk Manager)

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Janeth Cunya on 8 Nov 2023
Estimado señor JamesEstamos muy felices que haya disfrutado del servicio y las habitaciones en Costa del Sol Pucallpa, agradecemos los minutos empleados para brindarnos sus comentarios, esperamos tenerlo nuevamente con nosotros.Cordialmente.Janeth Cunya (Jefa de Recepción)

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will NEVER stay here again
Avoid this place at all costs. Rude workers. Bad Service. I tipped one Room Service $5. The next time I ordered, the worker stood there after I paid my bill, obviously expecting a tip. After that, they screwed up my next 3 orders, obviously on purpose. I did not feel safe, comfortable nor welcome here.
Stayed 2 nights in Oct 2023
Response from Anonymous on 6 Nov 2023
Dear CustomerWe want to apologize for the inconveniences you have had with us, we are taking actions to improve the service. We hope you give us a new opportunity to exceed the expectations of this stay.Sincerely.Janeth Cunya (From desk Manager)

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with very little a/c in public areas. So dress lightly.
Stayed 1 night in Oct 2023
Response from BEN on 26 Oct 2023
Dear Ben.Thank you so much for your feedback, Pucallpa is the hottest city in Peru, we hope that you enjoy stay with us.We are waiting for you in the opportunity.Sincerely.Janeth Cunya (Manager front desk)

10/10 Excellent

Karolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m really appreciate they letting me stay until I’am ready for my flight thanks MSs Carolina from costa del sol pucallpa Perú 🇵🇪
Stayed 2 nights in Oct 2023
Response from Libia Cadenillas. on 16 Oct 2023
Thank you very much for rating your stay with us and above all that you liked Carolina's service, we are happy to meet your expectations. Have a great day

10/10 Excellent

Garry

Travelled with family
Very nice place and good breakfast
Stayed 6 nights in Aug 2023
Response from Garry on 25 Aug 2023
Dear Garry.Thank you for having been in Costa del Sol Pucallpa, we are really happy to know that you have enjoyed our facilities and service, we look forward to seeing you on your next visit.Cordially.Janeth Cunya (Manager front desk)

10/10 Excellent

Adalberto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, breakfast buffet was good. Very clean rooms.
Stayed 5 nights in Jun 2023
Response from Adalberto on 12 Jun 2023
Dear Adalberto.For us is too important your coments, and we really happy that you had enjoyed stay here. We hope you the next time. SincerelyJaneth Cunya (Manager front desk)

6/10 Okay

David, Lima

Business traveller
Liked: Staff & service, property conditions & facilities
Did it receive anything different from any regular guests. I went for a meeting and I found stains in the bedsheet. Long strings of hair in the bathtub. Therefore not very clean as it used to be.
Stayed 1 night in Mar 2023
Response from David on 28 Mar 2023
We appreciate your comments, it helps us to improve, we are going to verify what happened with the room, we apologize for the perception you had of the room.We hope you give us another opportunity to improve this experience.CordiallyJaneth Cunya (Manager Front desk)

10/10 Excellent

Yein

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the best in Pucallpa. The room was ok, although the water didn’t get hot. The breakfast was simple and basic. Gym needs some improvement. The area was great. Would stay here again for the area
Response from Yein on 27 Dec 2022
Dear Yein.Thank you for your stay with us. We will have your suggeting to improve our service. We hope that you choose again us. We will be happy to have you one more time here. Happy New Year 2023. SincerlyJaneth Cunya (Manager front desk)

10/10 Excellent

Ana Amelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our staying was very good Hotel neat and clean Service excellent
Stayed 3 nights in Nov 2022
Response from Ana Amelia on 18 Nov 2022
Dear Ana Amelia.Thank you for your stay here with us. I have had the pleasura to met them, I hope that you have enjoyed our service.We are wating for you in the next stay in Pucallpa City.Sincerily.Janeth Cunya (Manager of Front desk)

6/10 Okay

Trish

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
I had a lovely room one night, large with a hair dryer, quilt, etc then I checked out and came back to a smaller room that had no quilt or blanket, the bathroom did not have a dryer, there were chips in the tub and sink the toilet ran all night. The people were wonderful and the shuttle great.
Stayed 1 night in Oct 2022
Response from trish on 9 Nov 2022
Dear Mr Thrish.We are happy that you have stayed with us, we apologize for the perception you have had about our accommodation service, we will verify what has happened.Thank you so much.Cordially.Carolina Cunya

10/10 Excellent

oisin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good location
Stayed 3 nights in Oct 2022
Response from Oisin on 7 Oct 2022
Dear OisinWe are glad that you have enjoyed our service and friendliness of the staff, we hope that you continue to choose us for your future stays in the city of Pucallpa.Cordially.Carolina Cunya (Front desk Manager)

10/10 Excellent

Harridath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 3 nights in Sep 2022
Response from Mr. Harridath on 3 Oct 2022
Dear Mr. Harridath.Thank you for your kind rating, we are happy to have had you with us, we hope you continue choosing us for future stays.CordiallyCarolina Cunya (Manager of front desk)

10/10 Excellent

Terri-lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Juber

Stayed 2 nights in Jun 2022
Response from Libia Cadenillas / Gerente de Hotel on 3 Aug 2022
Dear Juber. Thank you very much for rating your stay with us, we hope to have your visit again

8/10 Good

David, Lima

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will try to avoid this property in the future.
Stayed 3 nights in Jul 2022

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staying for the price.
Stayed 2 nights in Apr 2022
Response from Carlos on 29 Apr 2022
Dear mr Carlos. Thank you for booking at Hotel Costa del Sol Pucallpa, we are happy that you have enjoyed our service. We hope you continue to choose us for your next stay in the city of Pucallpa. Cordially. Carolina Cunya (front desk manager)

10/10 Excellent

Luis

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel, comfortable rooms, great dinner at the restaurant
Stayed 1 night in Mar 2022
Response from Luis on 31 Mar 2022
Dear guest. Thank you very much for your comments, we are delighted to know that you have enjoyed the Costa del Sol Pucallpa and that you have tasted our regional food dishes from Pucallpa. We look forward to your next visit. Cordially. Carolina Cunya (Head of Reception)

2/10 Terrible

Nelson fer

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stay away - Alejense de ese hotel
Terrible experiencia. El hotel no tenía agua, estuve 1 dia entero sin agua, es increíble! solo ofrecieron una cena en compensación
Stayed 3 nights in Feb 2022
Response from Libia Cadenillas / Gerente de Hotel on 30 Mar 2022
Estimado Nelson Gracias por tomarse un tiempo en hacernos llegar sus comentarios, gracias a ello trabajamos dia a dia en mejorar nuestros servicios. Esperamos nos de una oportunidad de poder demostrarle.

10/10 Excellent

zoe

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is amazing frendly people love this place
Stayed 3 nights in Jan 2022
Response from Libia Cadenillas / Gerente de Hotel on 5 Feb 2022
Thank you very much for your comments about your stay with us. We hope to have your visit soon.

10/10 Excellent

Richard

Stayed 1 night in Dec 2021

10/10 Excellent

Gabriela, Fairfax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very centrally located in Pucallpa on a quieter street only a couple of blocks from the Plaza de Armas. We stayed here before about 10 years ago when it first opened, before it was a Wyndam property, and the service was as excellent as before. My wife was alone for this trip, and their free airport pickup was on time and fast. The manager and front desk staff were all very helpful, as was Oscar in the cafeteria where the breakfast was hot and delicioius. The cleaning staff work dusk 'till to keep the property clean & immaculate. This is a first class hotel with great security and all the amenities you could need, and we highly recommend it!
Stayed 7 nights in Sep 2021
Response from Miguel Velaochaga on 9 Nov 2021
Muchas gracias por su comentario, es muy valioso para nosotros, esperamos siempre estar a la altura de sus necesidades y que cada vez que vuelva se sienta como en casa.

10/10 Excellent

Maria Vila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal amable y buen servicio. Se recomienda tener aire acondicionado en la sala de espera .
Stayed 2 nights in Sep 2021
Response from Miguel Velaochaga on 3 Nov 2021
Muchas gracias por su comentario, estamos evaluando esta opción y se espera lograrlo en los próximos meses.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I chose the hotel because of the swimming pool, but when I arrived, it was closed for maintenance. I had not been notified in advance, so this was disappointing. It is a beautiful hotel though and has a very friendly staff.
Stayed 1 night in Sep 2021
Response from Miguel Velaochaga on 15 Sept 2021
Muchas gracias por su comentario, vamos a poner mayor cuidado en la proxima oportunidad para que la información sea mas visible, como le explique si estaba en la pagina web, pero haremos que en una proxima oportunidad el mensaje llegue de mejor forma.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
My only issue is with room service it's not 24 hours as stated, no menu physical or electronic in the room you have to call and have it recited and make a quick choice instead of being able to relax and think about what you want. Breakfast in the room is limited to American. Guess are paying and should be able to order what they want.
Stayed 2 nights in Jul 2021
Response from Miguel Velaochaga on 6 Aug 2021
Muchas gracias por su comentario. estamos implementando y mejorando nuestros servicios a medida que se normaliza la situación de la pandemia. Nuestro desayuno incluido es asistido en mesa en nuestro restaurant, y también hemos aumentado opciones. Seguimos trabajando en mejorar nuestros servicios.

8/10 Good

Rok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Miguel Velaochaga on 15 Jun 2021
Muchas gracias por su puntuación y por visitarnos.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to say!
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The service are marvelous but they need to have variety in breakfast options
Stayed 4 nights in Jan 2021
Response from Miguel Vealochaga on 19 Feb 2021
Muchas gracias por su comentario y puntaje. Estamos trabajando en mas variedad en el desayuno, gracias nuevamente.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind and helpful staff. Hot water is not very hot, and the pillows are so large that I get a stiff neck when I try to use them. Spa facilities are lovely,and easy walking distance to town center.
Stayed 3 nights in Feb 2020
Response from Miguel Velaochaga on 28 Mar 2020
Thank you very much for your valuable comment

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
I was awoken at 6 am by lots of loud noises and banging because there was a conference taking place that morning and the hotel decided to move a hundred chairs and many tables at 6 am, which woke me and my roommate. When im paying for such an expensive room, I expect to get a good night's sleep.
Stayed 2 nights in Feb 2020
Response from Miguel Velaochaga on 10 Mar 2020
Dear guest, Thank you for commenting on your experience at our Hotel. I regret not knowing the case before and having the opportunity to amend it.   We will be attentive to these details so that they are not repeated with future clients.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
evrything fine, i answer already. good place , mainly people ,patricia, billy , busboys, bellboys, i was raise in pucallpa ,so i blend with them. thanks.
Stayed 12 nights in Feb 2020
Response from Miguel Velaochaga on 24 Feb 2020
Thank you very much for choosing our Hotel on your trip. Thank you for taking some time and commenting on your experience in our home.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice and helpful. My stay was super comfy. Very good value for money.
Stayed 5 nights in Jan 2020
Response from Miguel Velaochaga on 11 Jan 2020
Dear Guest, Thank you very much for choosing our Hotel during your visit to this beautiful city. His words motivate us to continue working to provide a quality service. Thank you and see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, comfortable, close to town square and local shopping and food. The included buffet breakfast was excellent and staff were very helpful. They made sure to find an English speaking staff member which made me feel more comfortable as my Spanish is limited. The only issue was that I had to pay extra, half the price of the room, to stay in it for an extra 7 hours for a late checkout. I was thankful that I had an air conditioned room to rest in before my flight though.
Stayed 1 night in Dec 2019
Response from Miguel Velaochaga on 30 Dec 2019
Dear guest, I wish you to know that we are very happy to receive your comment. It is very important for us to know that our clients feel well served. We hope you recommend our services to your friends and they can visit us in the future.