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Reviews of Dreamwave Resort Pansol

2.5 out of 5
Dreamwave Resort Pansol
Purok 5 Sampaguita St., Calamba

Reviews

5.2
Rating 10 - Excellent. 1 out of 22 reviews" "
Rating 8 - Good. 5 out of 22 reviews" "
Rating 6 - Okay. 4 out of 22 reviews" "
Rating 4 - Poor. 7 out of 22 reviews" "
Rating 2 - Terrible. 5 out of 22 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

4.0/10

Amenities

4.8/10

Property conditions & facilities

Reviews

4/10 Poor

Kendra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold shower and far from hot springs
There was no hot water, and no toilet paper provided. It was far from hot springs and the hotel staff did not have any recommendations about things to do in the area.
Stayed 1 night in Sep 2019

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Ken on 25 Mar 2019
Hello! Thank you so much for these. Have a great day!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Not recommendable.
Stayed 1 night in Feb 2019
Response from Ken on 21 Mar 2019
Good day! Thank you for giving us feedback. We'll try to assess your concerns. Thank you, God Bless!

4/10 Poor

Visa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small uncomfortable room ...no vanity wash basin in the bathroom ...not worthed with price paid
Stayed 1 night in Dec 2018
Response from Ken on 15 Jan 2019
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Verified traveller

Limited facilities over rated photos plus bed bugs
Stayed 2 nights in Dec 2018
Response from Ken on 2 Jan 2019
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 14 nights in Jul 2018
Response from Aaron on 21 Sept 2018
Good day, Thank you for sending us a positive feedback, rest assured we will improve our facilities and services.

2/10 Terrible

victor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid avoid avoid
The place is a dump. Parking is outside not what they’ve said that there is a parking space. The road going to the hotel/resort is like going to the mountains- it’s so rough. The so called ‘superior room’is a box room- literally. It can only fit a double bed and a small toilet, no room to even manuever and if there are 2 of you then u won’t be able to move. No room for luggage or personal belongings. Room is directly overlooking the pool which is a ‘public’ pool so not just for guests. We arrived at 11pm and the place is so noisy with people swimming and having karaoke. So if you wanted a quiet night there’s no chance for that. We ended up not staying and just paid for it as it’s too late for a refund. The pictures are deceiving cause the rooms which are pretty and looks big would cost you 20,000 Filipino peso or £284 per night.
Stayed 2 nights in May 2018
Response from Aaron on 25 May 2018
Good day Mr. Victor, Thank you for your letter alerting us to the problem you have been having with our Resort. I am sorry you have been subjected to such a frustrating incident. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable. Please accept my sincere apologies. We will make every effort to see that this never happens again. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of our facilities. We promise to impress you when you come back. Thank you and God bless.

2/10 Terrible

Sam, Socorro Oriental Mindoro Philippines

Disliked: Staff & service, property conditions & facilities, room comfort
Who are you and why are you here?
From the moment we arrived I knew I'd made a terrible, costly mistake. The woman at the desk, ( Gleese? ) knew nothing about any reservations. I showed her all of my confirmation documents on my phone from you people. I then handed her my credit card and identification so she could verify that. She ran copies of both then started asking me what kind of room I wanted. I told her at least three times the room, for five guests, was reserved days ago and paid for all ready. She then hand wrote a new bill and slid it to me across the counter! Again I told her I'd made reservation online and had paid all ready! I think she finally realized I wasn't going to be scammed and gave up on her efforts. She lead us up two flights of stairs to a room with two twin beds and left us. She'd given us two towels, two shampoos and two bars of soap for five guests so I went back to collect more towels. She acted insulted that I wanted more towels! This lady knows nothing about the hospitality/service business. On the second day we were going out for most of the day so I dropped off the five used, wet towels and told her I'd pick up fresh ones upon our return. When we returned the family went up to our room while I went to collect our clean towels...again she handed me but two towels and I had to once again teach her to count all the way to five. EVERYTHING but the pool itself was a total disappointment! Quite frankly we wouldn't stay there again if the stay was free.
Stayed 4 nights in May 2018
Response from Aaron on 16 May 2018
Good day . Thanks for your review. Your feedback helps us to improve our facilities and services. We assure you it will not happen again. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of our services. I hope your stay in Dreamwave Hotel was otherwise enjoyable and hope to see you back some day. Thank you very much.

6/10 Okay

elizabeth, benguet

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice view
Bad experience, swimming guest tell 5am, shouting, laughing loud, sing along tell 12am very loud, we have a sleeplest day n nite
Stayed 2 nights in Apr 2018
Response from Aaron on 16 May 2018
Good day Mr. Thanks for your review. I'm sorry to hear you had a bad night's sleep because of the noise from the other guest. We assure you it will not happen again. and regarding to the maintenance, we appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of our facilities. I hope your stay in Dreamwave Hotel was otherwise enjoyable and hope to see you back some day. Thank you very much.

8/10 Good

Dona, Camarines Sur

Food problems
We arrive before midnight and technically hungry. The first choice was Jollibee delivery and mcdo Unfortunately both are not available for delivery no open Restorant near the hotel and the hotel only offer cup noodles and coffee from bending machine. If your looking for a little hideout for a cheap price this could be your choice.
Stayed 1 night in Apr 2018
Response from Aaron on 16 May 2018
Good day Mr. Thanks for your review. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of our facilities. I hope your stay in Dreamwave Hotel was otherwise enjoyable and hope to see you back some day. Thank you very much.

2/10 Terrible

susan, tagaytay

Disliked: Cleanliness, property conditions & facilities, room comfort
Our room does not have a sink in the bathroom.
Very small room. Not a very nice area. They let people sing kareoke past midnight!
Stayed 1 night in Feb 2018
Response from Aaron on 5 Apr 2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff, value for money
Stayed 1 night in Feb 2018
Response from Aaron on 5 Apr 2018
thank you for sending us a positive and overwhelming feedback. We'll assure to maintain and improve more our great customer service. We're expecting to see you soon... again :) Thank you and God bless

6/10 Okay

Verified traveller

Disliked: Room comfort
Hotel is ok but you can’t have a good night sleep too noisy at night ! It’s ok for family outing and gatherings only
Stayed 4 nights in Dec 2017

4/10 Poor

Ruby, Philippines

Disliked: Staff & service, property conditions & facilities, room comfort
When we arrived at the hotel, the staff were currently doing laundry of bed linens which I think were used during weekend. All the bed linens, towels and other hotel stuff were hanged beside the swimming pool area. The manager was not there at the time we arrived, the Manager provided only 1 key for family room where in fact we paid two rooms. So we need to asked for another key to accommodate our relatives we reserved with another room. In the morning when we were preparing to check out, the electricity was gone due to short circuit in one of the lamp post outside the resort. The resort do not have generator so we were obliged to take a bath downstairs because there were no water in the showers already in the second floor. It was an overnight hassle for all of us. :-(
Stayed 1 night in Dec 2017
Response from Aaron on 13 Dec 2017
Good day Ms. Ruby Thank you for your letter alerting us to the problem you have been having with our Resort. I am sorry you have been subjected to such a frustrating incident. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable. Please accept my sincere apologies. We will make every effort to see that this never happens again. We will assure that this won't happen again, and we promise to impress you when you come back. Thank you and God bless :)

8/10 Good

YOLLIE YOLANDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Area is very remote. Once you’re in a compound it’s actually nice
Stayed 1 night in Sep 2017
This is to acknowledge your message, thank you for sending us a positive feedback. We'll assure to maintain and improve more our service. We're expecting to see you soon... again :) Thank you and God bless :)

6/10 Okay

Scott, Guiguinto

Liked: Staff & service
Disliked: Property conditions & facilities
ok
Pools were nice, Beds and AirCon were OK. No hot showers, narrow streets, difficult to drive in to, limited parking spaces. no Restaurant or Bar or breakfast.
Stayed 2 nights in Nov 2017
Response from Aaron :) on 8 Dec 2017
Thank you for sending us a feedback Through this, we're able to improve our service and we'll assure you that we will note your opinion in order to improve our business. We're expecting to see you soon... again :) Thank you and God bless :)

8/10 Good

Abbie, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating and kind staff. The place is relaxing. The pools have clean water.
Stayed 1 night in Oct 2017
Response from Aaron :) on 6 Dec 2017
thank you for sending us a positive feedback. We'll assure to maintain and improve more our great customer service. We're expecting to see you soon... again :) Thank you and God bless :)

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not coming back to this place, not worth it.............
Stayed 1 night in May 2017

6/10 Okay

s, sj

Disliked: Cleanliness, property conditions & facilities, room comfort
Interior is not nice. No cottage or tables near the pool.

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
急遽ラグーナに滞在することになり、安さとプールの写真で宿泊を決めました。しかし、部屋は狭くお湯はでず、ハイウェイから遠く今まで泊まったフィリピンの宿でも１番悪いと思いました。去年滞在したスプラッシュマウンテンとは雲泥の差でした。しかし、スタッフの方は皆さん親切でしたので、そこは良かったです。トータル的にはその優しさでカバーしてくれました。
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Gute Staff,sehr freundlich und hilfsbereit. Super Service. Straße zum Resort nicht ausgebaut,ansonsten sehr zu empfehlen vor allem mit kleinen Kindern.
Stayed 9 nights in Aug 2018
Response from Aaron on 2 Sept 2018
Good day, We appreciate your feedback, it helps us to identify what service or facilities need to be improve. Thank you and God bless :)

2/10 Terrible

Rick, Quebec

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Médiocre
Pas de Wifi, aucun restaurant proche, aucune activité à part le piscine avec du caca dedant. Il faut payer en plus pour avoir un table à l'extérieur. Chambre sans table ni chaise. Très pourris comme ressort. C'est le BadDreem ressort !
Stayed 2 nights in Apr 2018
Response from Aaron on 11 Apr 2018
Good day Mr. Rick, Thanks for your review. We assure you it will not happen again. and regarding to the maintenance, we appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of our facilities. I hope your stay in Dreamwave Resort was otherwise enjoyable and hope to see you back some day. Thank you very much.