Outdoor pool, open 9:00 AM to 6:00 PM, pool cabanas (surcharge)
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Reviews of Pyramids Park Resort Cairo

4 out of 5
Pyramids Park Resort Cairo
Alexandria Desert Road-km 2.5, Giza

Reviews

6.2
Rating 10 - Excellent. 20 out of 148 reviews" "
Rating 8 - Good. 45 out of 148 reviews" "
Rating 6 - Okay. 36 out of 148 reviews" "
Rating 4 - Poor. 18 out of 148 reviews" "
Rating 2 - Terrible. 29 out of 148 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

7.0/10

Amenities

5.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Dawn

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Cairo stay
The hotel was clean and comfortable but really out of the way of everything, nice gesture of fruit in the room , the pool looks really nice but it was quite cold while there so didn’t try it staff really helpful
Stayed 2 nights in Nov 2023

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Large, safe, resort
This is a large compound just a short drive to the pyramids. It is very safe and secure and has a feel as a retreat. It would be good for groups, workshops, teams or large families. The pool is nice. Area and rooms have a lot of mosquitoes. Breakfast buffet is mediocre and evening buffet is expensive. Room service meals are reasonable. Room needs more outlets or extension cords. I had to move TV to plug in laptop. Really stingy on coffee. I got 1 coffee, 1 tea bag, and at least 15 sugars.
Stayed 4 nights in Oct 2023
Response from Nancy on 5 Nov 2023
Thank you, Ms. Pamela for your kind messageIt's our pleasure that you enjoyed your stay with us, we just doing our best to meet the guests expectations Waiting to welcoming you in your next visit in the nearest future at Pyramids Park Resort CairoThank you, and Best Regards

10/10 Excellent

ERTUG

Business traveller
Liked: Staff & service, property conditions & facilities
thanks
Stayed 5 nights in Jun 2023
Response from Nancy on 5 Sept 2023
Thank you, our dear Guest Mr./ Ms. Ertug for your kind review and waiting to welcoming you in the nearest future at Pyramids Park Resort CairoBest Regards,

6/10 Okay

Edward

Travelled with family
Liked: Staff & service
Our room had a funky smell. The counter with the kettle had coffee rings from a cup. The counter between the beds also had coffee rings. The counter in the bathroom was dirty also. I carry hand wipes with me so I was able to clean these areas. The towels were changed 3 times and NOT once was the bathroom floor swept or cleaned. My feet were dirty from walking on the carpet which as far as I can figure the carpet was not vacuumed while we were there. The employees, the guards and the restaurant people were all VERY nice and friendly.
Stayed 4 nights in Jul 2023
Response from Nancy on 11 Jul 2023
Mr. Sherif, we thank you for choosing the Pyramids Park Hotel for your stay, and we apologize for not enjoying your stay. Referring to the aforementioned remarks, we are working on resolving them during the ongoing development stages of the hotel. We hope to serve you next time in a way that satisfies you with best wishes Guest Relations

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing! Having traveled to Egypt for the past 13 years! I find that the people make the property! The warmth and smiles that the staff provide makes me feel like I’m family! I would recommend this hotel to anyone, from family’s to Solo travelers! It has something for everyone!
Response from Nancy on 7 Apr 2023
Thank you, for your kind messageIt was our pleasure that you enjoyed your stay with usand waiting to welcoming you in the nearest future at Pyramids Park Resort CairoBest Regards,

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
As a repeat customer of this establishment, I find it very convenient and affordable. The staff is top notch and even remember my name after months of not seeing me.
Stayed 5 nights in Mar 2023
Response from Nancy on 2 Apr 2023
Thank you, our valuable customer for your kind messageAnd waiting to welcoming you in the nearest future at Pyramids Park Resort CairoBest Regards,

4/10 Poor

Kyle

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No way, shape or form this is a 5-star hotel. The room we were provided the first night was abysmally dirty: unvacuumed, smelling of smoke, with stained mattresses and box springs. To their credit, the staff was good and moved us into a different room the second night which was more along the lines of what this property sees itself as, but even this "suite" was simply a nice room that should be the standard of the hotel. There are better places to stay in Giza for the same price which will be a more pleasing stay.
Stayed 2 nights in Jul 2022
Response from Nancy on 9 Aug 2022
Dear Mr.Kyle Warm greetings from Pyramids Park Resort Cairo, Let me seize this opportunity to thank you for choosing Pyramids Park for your stay and we do apologize for not living up to the standard you are accustomed to. Please be informed that thoroughly investigation have been done with all concerned to avoid such incident in the future. Mr, Kyle ,Kindly be informed that we are on process for gradually renovation and promising that your next stay will meet your expectation . We are looking forward to the pleasure of welcoming you and your family again . Please do not hesitate to contact us for any further queries.

2/10 Terrible

Abdalhay

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Unfriendly staff front desk, service staff do in the way asking always for money, complains of anything did not solve, rooms and bath are not clean or comfortable, bad lighting system, bad sanitary system, bad doors insulation, always noisy outdoors, room service enter room without permission, bad telephone sets, TV and remots are not working, bad curtains, service staff are not trained well, parking with extra charge and expensive value, the hotel must be closed.
Stayed 2 nights in Dec 2021

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Great place. Nice pool. Poor wifi
It’s nice place. Food is good Rooms are nice. Just wifi connection lagging. Maybe because hotel is big in area Other than that. It’s good
Stayed 3 nights in Nov 2021
Response from Nancy on 29 Nov 2021
Thank you, Mr. David for your kind comments And waiting to welcoming you in the nearest future at Pyramids Park Resort Cairo Best Regards

8/10 Good

ANAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Nancy on 7 Nov 2021
Thank you, for your rating, and waiting to welcoming you in the nearest future at Pyramids Park Resort Cairo Best Regards

10/10 Excellent

ANAS

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Nancy on 7 Nov 2021
Thank you, for your rating and waiting to welcoming you in the nearest future at Pyramids Park Resort Cairo Best Regards

2/10 Terrible

Thabit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star hotel? 😱
Room service is hit and miss, sometimes they clean the room sometimes you would come back and find the room as you left it, the beddings not changed, no drinking water supplied. The rooms are in a sorry state all round especially the bathroom, the shower, taps and sinks are dirty and discoloured.
Stayed 8 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was excellent. Sharif the concierge was super helpful. The pool looked nice but be warned, the male guests dont treat single foreign women well. I was not comfortable enough to use the pool because i received so much sexual harassment from guests.
Stayed 6 nights in Mar 2021
Response from Nancy on 13 Apr 2021
Thank you, our valuable guest for your kind comment and feedback, and please accept our apology for any inconvenience may caused from other guests when you are using our pool And waiting to welcoming you in the nearest future at Pyramids Park Resort Cairo

6/10 Okay

alaa

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
maintenance needed
Stayed 3 nights in Nov 2020

2/10 Terrible

Magda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2020
Response from Nancy on 15 Oct 2020
Thank you, for staying with at Pyramids Park Resort Cairo, and please accept our apology for any inconvenience may happened Please send us if you have any complains from our staff our services to act accordingly and take the necessary actions Thank you, and Best Regards

6/10 Okay

Magda

Travelled with group
Liked: Staff & service
Disliked: Room comfort
Just okay. Nothing special.
It’s okay — nothing fancy, which is expected I guess because of the price. But the rooms weren’t the cleanest and the bathrooms were shabby and missing a ‘shattafa’. Breakfast was dismal, but the upside is that that pool was nice and the staff were friendly. Overall, just okay. Not sure i would go again.
Stayed 2 nights in Jul 2020

2/10 Terrible

Ramiz, Azrabijan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad rooms and no Russian reception language
Stayed 2 nights in Jan 2020
Response from Nancy on 23 Feb 2020
Please accept our apology for the inconvenience, and we will take the necessary action regarding your complain Thank you, and Best Regards

2/10 Terrible

Mohamedali, Giza, egypt

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I went with my sister after we came from a long flight n gave him the passports for check in n he asks for another document which we didnt have so he doesnt let us in
Stayed 1 night in Jan 2020
Response from Nancy on 23 Feb 2020
Please accept our apology for the inconvenience, and we will take the necessary action regarding your complain Thank you, and Best Regards

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from Nancy on 1 Jan 2020
Thank you, for your kind message and comment Waiting to welcoming you at the nearest future at Pyramids Park Resort Cairo Best Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not so good (same food in each day and they didn’t give attention to the empty plates to be recharged with food). You really feel safe in this hotel.
Stayed 6 nights in Nov 2019
Response from Nancy on 1 Jan 2020
Thank you, for your kind message, Waiting to welcoming you in the nearest future at Pyramids Park Resort Cairo Best Regards,

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience , worst breakfast buffet ever , you will wake up with sun rise as the curtains doesn’t block sunlight , also the reception didn’t even know i made a booking and kept searching
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019
Response from Nancy on 25 Nov 2019
Thank you, for your staying at our property, and waiting to welcoming you in the nearest future at Pyramids Park Resort Cairo Best Regards,

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019
Response from Nancy on 11 Nov 2019
Thank you, for your kind message Waiting to welcoming you in the nearest future at Pyramids Park Resort Cairo Best Regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
good hotel, cheap, good location My opinion the wifi should be free and don’t pay extra for that.
Stayed 4 nights in Sep 2019
Response from Nancy on 20 Oct 2019
Thank you, for your kind comment, Well noted, and we will recheck and act accordingly Waiting to welcoming you in the nearest future at Pyramids Park Resort Cairo Best Regards

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Very Very poor to be a hotel & exspinsive against cleanliness
Stayed 1 night in Aug 2019
Response from Nancy on 8 Sept 2019
Dear Valuable guest, please accept our apology for the inconvenience, we will check and take the necessary action Hope to welcoming you in the nearest future at Pyramids Park Resort Cairo Thank you, and Best Regards

2/10 Terrible

M

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Room full of mosquitoes and very little help from staff
Stayed 2 nights in Jul 2019
Response from Nancy on 8 Sept 2019
Dear Valuable guest, please accept our apology for the inconvenience, we will check and take the necessary action Hope to welcoming you in the nearest future at Pyramids Park Resort Cairo Thank you, and Best Regards

4/10 Poor

Recardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very bad
The hotel is very old not like the pictures at all , it’s dirty , start from the reception long check in unprofessional staff they were smoking behind the desk front of the customer, , room are really small I have been told whether you book for single or triple all the room are the same size , lobby furniture are old and dirty, flys everywhere inside the rooms and the lobby area , breakfast are poor, smoking is allowed everywhere yuk , hotel location is very unconvincing. A special thanks to the manager assistant who tried his best to make us happy . But never again and I don’t recommend it to anyone.
Stayed 4 nights in Jun 2019
Response from Nancy on 4 Jul 2019
Thank you, Mr. Recardo for your message, please advice your Reservation ID, or room number to be able to contact you Best Regards Nancy Reservation Manager

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Very nice stuff not very clean room.there is no internet for free
Stayed 2 nights in Jun 2019
Response from Nancy on 6 Jul 2019
Thank you, for your kind comment Waiting to welcoming you in the nearest future at Pyramids Park Resort Cairo Best Regards,

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities
No WIFI in the rooms you have to go to the reception.
Stayed 6 nights in Jun 2019
Response from Nancy on 6 Jul 2019
Thank you, for your kind comment Please accept our apology for any inconvenience, and kindly note that all the hotel information (Internet service details) already were mentioned on Expedia Web Page Waiting to welcoming you in the nearest future at Pyramids Park Resort Cairo Best Regards,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The resort was very very nice. The rooms needs to be updated. The beds aren't the best and the air conditioning needs to be fixed because it felt like it was blowing hot air. Other than that the resort was kept very nice and the pool is very clean. The staff was very attentive and nice, the food was pretty good. And the location was great, the pyramids is about a 10-15 taxi ride away.
Stayed 6 nights in May 2019
Response from Nancy on 1 Jun 2019
Thank you, for your kind message, and hope to welcoming you in the nearest future at Pyramids Park Resort Cairo Best Regards

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not equipped. Tv didnt work, there were no towels. We called over 7 times and had to ask to speak to a manager just to get towels for my room. After a 2 hour wait, they sent me 2 towels. There was no hot water in the sink and no gym at the hotel. Overall stay and service experience was bad
Stayed 1 night in Apr 2019
Response from Nancy on 1 Jun 2019
Thank you, for your kind message and please accept our apology for any inconvenience, we will check all the above mentioned points and will take the necessary action and we will do our best to avoid like these issue in your next stays Best Regards, Hope to welcoming you in the nearest future at Pyramids Park Resort Cairo

8/10 Good

Sameen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice big resort with lots of amenities and even a bank for currency conversion. Food was good with amazing prices. Loved the package with buffet breakfast.
Stayed 1 night in Mar 2019
Response from Nancy (Reservation Manager) on 31 Mar 2019
Thank you, Mr./ Mrs. Sameen for your kind review and Hope to welcoming you again in the nearest future in Pyramids Park Resort Cairo Best Regards,

6/10 Okay

Hassan, ldn

Disliked: Cleanliness, staff & service, room comfort
Ok hotel next to pyramids
Room not cleaned daily Staff slightly rude and lazy Taxis and tours overpriced and different Prices for different customers . Good facilities like pool and buffet .
Stayed 10 nights in Jun 2018

4/10 Poor

sam, arlington TExas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old not maintained bad customer service
Not good looking action is bad, staff always busy, charge extra for everything, stay away
Stayed 9 nights in Jun 2018

2/10 Terrible

Moe, Amman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Stay
I don't recommend it for anyone at all. The facilities are too old with no maintenance. There are no towels and you have to call them many times to get towels. In total, it's rubbish.
Stayed 2 nights in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Room was clean however all equipment are very old ..television was really old and didn’t have any channels working .. the WiFi wasn’t working at any room even when I asked them it’s fine they can charge me and provide me internet they said they ran out of codes!! So the staying in the room was very Borning .. no tv no net . :/
Stayed 1 night in Jun 2018

10/10 Excellent

marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
It was an amazing stay. The staff is friendly, attentive and extremely helpful. The rooms are clean and comfortable. The atmosphere is extremely pleasant. Great value for your money!!

2/10 Terrible

Farhat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful Hotel
Run down hotel service 0 star wouldn’t recommend.

8/10 Good

Quwanda, Atl ga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for relaxation
This hotel is great nice staff and good clean rooms. The only downside is they say they have room service but eveeytime you call, they tell you to go to the restaurant. However I kept seeing trays and plates by other peoples room as if they revcieved room service. Another thing, the hotel does not really offer a variety of food.
Stayed 5 nights in Mar 2018

4/10 Poor

Alexis, UAE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good experience
This hotel is not very well maintained or clean. Sections of the hotel are abandoned and the buffet was very basic. The rooms had defective doors and air conditioned didn’t work in one of them.
Stayed 2 nights in Feb 2018

8/10 Good

Usman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was normal experience. Stayed for one night only.
Stayed 1 night in Dec 2017

6/10 Okay

Jeremy, Alabama

Liked: Cleanliness, room comfort
Comfort and Quiet
Hard to call this place a resort but ghost town would fit. Very little to do on the property. pool was too cold to swim, kids playground was sub par at best and most other stuff closed. Food was way overpriced and there’s nothing in the general area to walk to for a variety. You’ll have to call a taxi if you don’t want to pay hotel prices. However, the hotel food is pretty good. Room was comfortable except for changing water temperature in the shower. Beds are super comfortable. I never checked the wellness center to see if it was still opened. Times are slower for Egyptian tourism so maybe if it picks up so will the activities at this place. My guide told me they are relocating the Messeum to a giant building currently under construction just down the road. Maybe that will also help liven this place up.
Stayed 2 nights in Dec 2017

6/10 Okay

Nadia, UK

Nice but could do with some renovations.
The hotel was nice. Staff are friendly. The best thing in the hotel is its absolutely lovely pool. Breakfast is fine. The room I stayed in really could deal with some renovation. The bathroom door was chipped and it felt like it was a room out of the 60s that hadn't been maintained or upgraded since then. It was fine. I would consider going there again. I had food during the day and it was very nice. I suppose my only negative criticism is that the hotel needs some renovating.
Stayed 2 nights in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very old hotel
Not maintened well, vey old furniture, all facilities are very very old.
Stayed 2 nights in Sep 2017

2/10 Terrible

WAGDY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worset hotel
Very bad hotel ,very dirty rooms ,dirty bathroom with too much insects,very poor breakfast . My recomondation is not to visit this hotel .waste of money
Stayed 2 nights in Aug 2017

6/10 Okay

wael

Liked: Room comfort
The hotel is tray to be good they have a problem for air-condition in the room and in breakfast restaurant but they told me that they will repaired it hope next time to be better.
Stayed 1 night in Jul 2017
Thank you, Mr. Wael fir your comments Please note that we put in our consideration all the points which you already mentioned and we are working on it as much as we can to get our guests satisfaction Hope to welcoming you in the nearest future at Pyramids Park Resort Cairo Thank you, and if you need any further assistance feel free to contact us Best Regards, Nancy Reservation Managert

2/10 Terrible

Yasser, Customer Orb

Disliked: Cleanliness, property conditions & facilities, room comfort
Old hotel, not worth the money.
Old facilities, not very clean. No free parking , no free internet. Parking workers will harass you left and right.
Stayed 2 nights in Jul 2017

8/10 Good

Najoula, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice close to pyramids and major highways.
Relaxing stay. Hotel needs TLC. Beautiful pool. Nice hotel layouts. Spacious.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid it !
This hotel is rundown, should be rated 2 stars for it's bad condition, dirty rooms , damaged furniture, and the amount of insects and mosquitos are a total worry.