Overpriced $ over-rated. Room was dated, in serious need of a refurb, definitely not up to standard.
It wasn't cleaned properly each day, despite me asking, the outdoor sofa was so dirty that we didn't want to sit on it. Bizarrely there were cloth European blinds in the room that were ill fitting, mechanism didn't really work, they were dirty & torn. The bed was the same, photo showing how they made it just throwing my pjs on sidetable.
Customer service was seriously lacking. When I asked the bar tender if they could bring our drinks over her response was no, we don't provide table service as there are too many guests & not enough staff. When I mentioned that our jug of cocktails would therefore have to sit in the sun poolside & go warm, her response was 'well drink it quickly'!
They messed up our transfers, didn't communicate it with us & we almost missed our flight.
Food was okay but not particularly good & overpriced.
They messed up our bill, charging us for an expensive meal in their restaurant that wasn't ours.
Location was great.
Definitely not as good as it used to be and yet they are still charging quite high prices.
When I asked to speak with the manager about a number of issues we were having I was advised that she had just quit/left and there wasn't a replacement as yet.
Their only saving grace was a staff member called Natalie, she was absolutely amazing and a credit to the hotel.
We definitely wouldn't stay there again unless they improved.