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Mercure Cairns

4.0 star property
Hotel with an outdoor pool, 4-minute walk to Cairns Esplanade

Choose dates to view prices

Mercure Cairns offers a peaceful retreat near Cairns Central Shopping Centre and Marlin Marina. Enjoy local cuisine at The Stanley restaurant, relax by the outdoor pool with sun loungers, and benefit from helpful staff, in-room WiFi, and a business center.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Free WiFi
  • Air conditioning
  • Business services
The current price is NZ$225
includes taxes & fees
7 Nov - 8 Nov

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
Electric kettle
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
Electric kettle
  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
TV
Ceiling fan
Private bathroom
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, 1 Queen Bed

Loft, 1 Queen Bed

Loft, 1 Queen Bed

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Dining table
TV
Ceiling fan
Separate bedroom
  • 27 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
TV
Ceiling fan
Private bathroom
Hairdryer
Eco-friendly toiletries
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds (1 Queen and 2 Singles)

Family Room, Multiple Beds (1 Queen and 2 Singles)

Family Room, Multiple Beds (1 Queen and 2 Singles)

Highlights

Balcony or patio
Air conditioning
Kitchenette
Dining table
TV
Ceiling fan
Private bathroom
Hairdryer
  • 44 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room, Multiple Beds

Minibar, desk, laptop workspace, iron/ironing board

Standard Room, Multiple Beds

Highlights

Balcony or patio
Air conditioning
TV
Ceiling fan
Private bathroom
Hairdryer
Eco-friendly toiletries
Coffee/tea maker
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
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About the area

Map
15 Florence Street, Cairns, QLD, 4870

What's nearby

  • Cairns Esplanade - 5 min walk - 0.5 km
  • Cairns Central Shopping Centre - 6 min walk - 0.6 km
  • Esplanade Lagoon - 10 min walk - 0.9 km
  • Reef Fleet Terminal - 13 min walk - 1.1 km
  • Cairns Marlin Marina - 13 min walk - 1.1 km

Getting around

  • Cairns Station - 13 min walk
  • Cairns, QLD (CNS-Cairns Intl.) - 10 min drive

Restaurants

  • ‪Cc’s Bar And Grill - ‬5 min walk
  • ‪Pho Street Cairns - ‬5 min walk
  • ‪Villa Romana - ‬6 min walk
  • ‪Splash Seafood - ‬7 min walk
  • ‪Atrium - ‬3 min walk

About this property

Mercure Cairns

Upscale hotel near Cairns Esplanade
Close to Cairns Central Shopping Centre and Reef Fleet Terminal, Mercure Cairns provides a garden, dry cleaning/laundry services and a business centre. Stay connected with free in-room WiFi.
Other perks include:
  • An outdoor pool, along with sunloungers
  • A round-trip airport shuttle (surcharge), express check-out and express check-in
  • Smoke-free property, a front desk safe and free newspapers
  • Tour/ticket information, a water dispenser and a TV in reception
  • Guest reviews say good things about the helpful staff
Room features
All 75 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free WiFi and desk chairs.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and hairdryers
  • 55-inch TVs with cable channels
  • Wardrobes/cupboards, cots/infant beds and electric kettles

Similar properties

Reception

Pacific Hotel Cairns

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
8.4 out of 10, Very good, 1,011 reviews
The price is NZ$229
includes taxes & fees
27 Nov - 28 Nov
Pacific Hotel Cairns

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge) from 3:30 AM to 11:30 PM on request

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • Lift

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.1 per cent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from March 13 2025 to November 30 2025 (dates subject to change):
  • One of the bars/lounges
  • One of the dining venues
  • Breakfast
  • Laundry facilities

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 30 per day.
Cots (infant beds) are available for AUD 20.0 per stay

Payment types

Important information

Optional extras

  • Airport shuttle fee: AUD 15 per person (one-way)
  • Airport shuttle fee per child: AUD 15 (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 20.0 per stay
  • Rollaway bed fee: AUD 30 per day
  • Credit card charges are subject to a surcharge of 1.1 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Cairns ibis Styles
ibis Styles Cairns
ibis Styles Hotel Cairns
All Seasons Cairns
ibis Styles Cairns Hotel
ibis Styles Cairns
Mercure Cairns Hotel
Mercure Cairns Cairns
Mercure Cairns Hotel Cairns

Frequently asked questions

Does Mercure Cairns have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Mercure Cairns?

As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at Mercure Cairns on 7 Nov 2025 start from NZ$224.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Cairns pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Cairns?

This property doesn't offer parking.

What time is check-in at Mercure Cairns?

Check-in begins at 2:00 PM. After-hours check-in is not available.

What time is check-out at Mercure Cairns?

Checkout is at 10 AM. Late checkout is available for a fee (subject to availability).

Does Mercure Cairns provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 3:30 AM-11:30 PM on request. A fee of AUD 15 per person applies.

Where is Mercure Cairns located?

Located in Cairns Central Business District, this hotel is within a 5-minute walk of JUTE Theatre Company and Cairns Esplanade. Cairns Central Shopping Centre and Reef Fleet Terminal are also within 1 mile (2 km). Cairns Station is 13 minutes by foot.

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Mercure Cairns Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 30 out of 80 reviews
Rating 8 - Good. 23 out of 80 reviews
Rating 6 - Okay. 19 out of 80 reviews
Rating 4 - Poor. 6 out of 80 reviews
Rating 2 - Terrible. 2 out of 80 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Michele

Liked: Cleanliness, staff & service, amenities
Hotel was in a great location
Stayed 3 nights in Jan 2025

6/10 Okay

Brooke

Liked: Staff & service
Disliked: Property conditions & facilities
The restaurant is under renovation, disappointing to Not have access to food / drinks around the pool. But staff were friendly and hotel in a good area close to everything.
Stayed 2 nights in Jun 2025

8/10 Good

Rosanna

Liked: Cleanliness, staff & service, amenities
Staff were nice but the room cleaners were not great they kept forgetting stuff
Stayed 9 nights in Jun 2025

8/10 Good

Aysha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop over for a few days in cairns. Really good central location
Stayed 2 nights in Jan 2025

6/10 Okay

Molly

Liked: Cleanliness, staff & service, amenities
Clean and contemporary however. Lovely family room with adjoining bedrooms and a kitchen. Great shower. We chose it as we wanted to turn up and eat there prior to an early flight next day snd restaurant was being renovated and we had to walk out of the hotel grounds to get to the pool. Advance warning would have been nice.
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Overall it is a great hotel. Love the large sized family room. Wifi connection on TV’s didn’t work. Unable to access Netflix’s etc in room.
Stayed 1 night in Mar 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
We had an awesome stay. Staff were very friendly and room was very clean and comfortable. My only negative would be we booked 2 rooms both for 2 adults and 1 child, and only had 2 bath towels in each room. Otherwise it was a great stay. We will definitely be back.
Stayed 1 night in Aug 2024

6/10 Okay

Laureece

Liked: Cleanliness, staff & service
Pool was very warm like soup very noisy cause near a busy road wouldn’t stay there again too far from stuff
Stayed 3 nights in Jan 2024

10/10 Excellent

Razab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re in Cairns it’s not for staying in the hotel. Staff was very accommodating. Rooms are smallish but clean. AC worked.
Stayed 2 nights in Dec 2023

4/10 Poor

Chloe

Disliked: Cleanliness, amenities, property conditions & facilities
On arrival to our room, we found sliverfish on the bed and with someone nails stuck on one of the pillows. Pillows where very uncomfortable to sleep with. Bathroom had no towels or shower mat. Had to go and ask for towels.
Stayed 1 night in Jan 2025

10/10 Excellent

TITOM

Liked: Cleanliness, property conditions & facilities
Cleanliness n tudy
Stayed 2 nights in May 2024

4/10 Poor

Mark

Disliked: Amenities, property conditions & facilities
Dated, noisy but convenient location for the aquarium and night markets. I personally won't stay here again as there are plenty of other options for a cheaper price
Stayed 1 night in Sep 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very accommodating. Staff at check in organised early check in at 11am. A portable clothesline was provided when suggested that this would be helpful. Room was clean and great that it could accommodate a family if 5! Easy walking distance to ferry and train terminals and restaurants.

4/10 Poor

Cassia

Disliked: Staff & service, property conditions & facilities
The member of the staff that did my check-in and check-out was rude and arrogante with no skill to work at a front desk. Mercure Cairns is also quite expensive comparatively with other hotels that provide better accommodation, nicer pools and common areas for similar price or less. The lift was broken during my stay. Car park is an extra cost whilst most of the hotels of similar category in Cairns provide free parking.
Stayed 2 nights in Jan 2024

6/10 Okay

Adam

Disliked: Amenities
No clothes airer to hang any washing. 3 times reception didn't have coins for the washing machine which cost $4 each per washing load and to dry washing. The time to dry wasn't enough to dry towels. Great that it had breakfast though and a pool. Restaurant and bar were hit and miss.
Stayed 4 nights in Apr 2023

4/10 Poor

Sabrina

Liked: Staff & service
Disliked: Property conditions & facilities
The room was very basic for the price charged, it was a very small room, just 2 beds, no sofa. The aircon was filthy and not very efficient. It was noisy with traffic, windows not thick enough to block out sounds from outside. We booked for 3 people but only received towels etc for two. The receptionist was very helpful and kind in sorting out extra for the third person but it was just overall a disappointing room for the price charged.
Stayed 1 night in Jun 2023

6/10 Okay

Scott

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel has recently been taken over by Mercure so they are still working on any issues and it will improve over time but there are some things that need to be addressed. Eg there are pigeons that make a lot of noise early in the morning on the window ledges so they need to put some bird deterrent spikes on the ledges. Also, just after I had a shower I turned the water off but then the hot water started pouring out of the shower even though the tap was turned off. It was extremely hot and I was very lucky my 6yo daughter wasn’t in the shower at the time or she may have been badly burnt. I told the reception and they moved us to another room which was quite an effort to relocate after being settled into the one we were in but we didn’t receive anything as a consolation. Eg most hotels would upgrade you to a nicer room or give you some restaurant vouchers but we got nothing. I also found it very hard to use the new tv in both rooms we were in and think they were not set up properly when installed. Also, they have a normal luggage trolley but also have a coles shopping trolley as one of their luggage trolleys which is a bit strange. Overall it was a good hotel and I would stay again but it will take some time for Mercure to get the hotel up to a good standard. It was one of the best priced hotels I could find in the city though and was in a very good location. Close to everything. Didn’t go to their restaurant though as it was too expensive.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, friendly
Stayed 2 nights in Dec 2024

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful, and perfect location
Stayed 1 night in Dec 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean
Stayed 1 night in Dec 2024

6/10 Okay

Catherine

Liked: Cleanliness, staff & service
.
Stayed 3 nights in Nov 2024

8/10 Good

Erhan

Liked: Cleanliness, staff & service
Good property
Stayed 1 night in Nov 2024

6/10 Okay

GEORGIA

Good location. Walking distance to the Esplanade
Stayed 1 night in Sep 2024

2/10 Terrible

Diana

Disliked: Amenities
Mercure appears beautiful from the outside. Foyer & reception are very nice-but from there everything went downhill. Room was dark only one air conditioner worked. No room telephone although room service was offered, no menu provided, very small bathroom, 3 hangers!!for many wardrobes, no dress mirror, coffee machine leaked every time it was used. Mini bar should not have been there it only provided overpriced beer, water, wine & chocolate. Shocking. Buffet breakfast was $32 - very basic ordinary selection but it was fresh. Reception staff seemed unfamiliar with the local area. Several instructions received from them to find various shops & businesses were completely off the mark. Thank god I had the sense to then google things for myself. An unexpected plumbing problem occurred which cut water off completely from the whole property from about 6:30am to 3;00pm on day two of our stay - very inconvenient - we were offered a refund if we could relocate - that was impossible considering the short notice & high season demand in Cairns in August. When we checked out we were NOT offered any compensation/reduction in the cost of our accommodation for our DAY 2 NO WATER EXPERIENCE ie no use of shower, taps for hand washing & refilling water for coffee machine & forget about having to use a toilet!!! Noise level in corridors was unacceptable at times with children running up & down corridors, screaming & acting up. Then the room next door had very loud volume TV all night one night!!!
Stayed 4 nights in Aug 2024

2/10 Terrible

Jane

Disliked: Property conditions & facilities
Leak around base of toilet - pooling onto bathroom floor.
Stayed 1 night in Jun 2024