Dear D,We really appreciate you taking the time to share your feedback with us.We are disheartened to read that your stay did not exceed expectations. We are sorry to learn that you were not fully satisfied with the All-Inclusive program and the food and drinks included in it. We regret to read that we did not fulfil your expectations with our offer, as we always offer a wide variety in order to cater to every guests taste. Nevertheless, we will forward your feedback to our Food & Beverage manager.We will do what we can within our power to work on these issues, therefore, we will share your impressions to our team and we hope we have the opportunity of welcoming you back in the future to impress you.Best Regards,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

Dear Brayden,We are sorry that you left our facilities with these feelings and we are surprised that there was nothing to your liking.We would like to clarify that, guests are informed upon arrival about the hotels general policy in regards the wristbands. This is the regulation of our hotel, as most of other All-inclusive hotels. On our website RIU.COM you will find the wide and varied range of hotels we have and the information corresponding to each one of them. We are convinced that you will find the one that best suits your needs.We would be delighted if you would give us the opportunity to welcome you to one of our facilities so that we can offer you the wonderful experience that we are accustomed to providing you with 100% satisfaction.Best Regards,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

Dear JONG HWAN,Thank you very much for taking the time to provide your valuable feedback from your recent experience.However, we regret that we failed to live up to your expectations. We do our best to provide an excellent service experience, therefore, it is very disappointing to read you were disturbed by the noise of some staff members.We will notify the management department, in order to make the appropriate arrangements.Please accept our apologies.Hoping to have the opportunity to welcome you again.Best Regards,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

Dear anna,Thank you for your review. We really appreciate that you took the time to evaluate your stay. Since we make every effort to meet our guests’ expectations and to provide a wonderful experience, we are disappointed to read we did not fully succeed to offer you a satisfying stay.We really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu Palace Cabo San LucasOnline Reputation Manager

Dear Robert,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu Palace Cabo San LucasOnline Reputation Manager