Dear Criscia Patrice,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with your stay at our hotel and that it impacted your experience.All our hotels fulfil the international hygienic norms. For instance, beddings and towels are washed and dried according to the correct temperature limits as set out by general hygiene instructions.Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds. Please accept our apologies, we will do the follow up internally to address the concerns that you have expressed. New perspectives allow us the opportunity to make improvements on an ongoing basis.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Best Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Fatasha,We are truly sorry to learn about your discomfort, however, the department in charge of dealing with formal complaints, is the one that answers to the emails sent to the email address we provided.Please allow us to explain this is a public platform where opinions and experiences are responded, it is the place where formal complaints are placed and assisted.Moreover, we always kindly recommend to leave the full name on feedbacks, so that we can do the proper follow up of what you are stating and assist you when applicable.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.Sincerely,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Rose,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.It is us who thank you.Wishing to welcome you again very soon, Rose!Loving Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Pooja,Thank you very much for choosing us for your holiday and for sharing your feedback. Our guests’ feedback is valued and work to ensure improve for the future. It is disappointing to learn your stay was not perfect.We hope you will give us the chance in the future to offer you a better experience.Best Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Priscilla,Thank you for taking the time to share your experience with us.We are concerned to read your comments and we are saddened for not having met your expectations in all aspects. We assure you that your concerns were addressed, as it is our hope that you will consider a future visit in order to experience the level of hospitality that is typical of our hotels.Yours sincerely,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Carlos Alberto,We are delighted that your stay with us has been a success.We are glad you enjoyed the service we provide to our guests.We hope that soon, you will be able to live an even better experience with us.Yours faithfully,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Crystal,Thank you so much for leaving us your wonderful opinion. Without you, our work would be meaningless.We look forward to seeing you in this, your second home, to offer you an even better stay.See you soon. Yours faithfully,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear clarissa,Thank you for your review. We really appreciate that you took the time to evaluate your stay. Since we make every effort to meet our guests’ expectations and to provide a wonderful experience, we are disappointed to read that you may have experienced some challenges with us. Your comments will be forwarded to the relevant team to be taken into account for future improvement as we really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Roberto Alejandro,We greatly appreciate your positive feedback. Receiving you in our facilities has been a real privilege. It fills us with joy to know that your experience with us was so rewarding. We assure you that we have carefully recorded your comments and will pass them on to the appropriate departments for handling. We sincerely hope to have the opportunity to host you again on numerous occasions.Yours faithfully,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager

Dear Amanda Joy,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. This is not the level of experience that we seek to provide our guests. However, we are obliged for the benefit of our guests, who are willing to have a nice and relaxing holiday, to intervene when anyone is having unwanted behaviours. Our staff is always more than willing to intervene.Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu Palace Baja CaliforniaOnline Reputation Manager