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Reviews of City Hotel Pilvax

3 out of 5
City Hotel Pilvax
Pilvax 1-3, Budapest

Reviews

7.8

Good

Rating 10 - Excellent. 187 out of 867 reviews" "
Rating 8 - Good. 407 out of 867 reviews" "
Rating 6 - Okay. 209 out of 867 reviews" "
Rating 4 - Poor. 43 out of 867 reviews" "
Rating 2 - Terrible. 21 out of 867 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Duncan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed only a couple of nights but if I go back to Budapest. I would stay here each and every time. The staff are warm and friendly and nothing is too much trouble. The room wss comfortable and clean and also more spacious than most. Breakfast is available and I can highly recommend the food available. Special thanks to the conceirge staff who wwre fruendly and very professional. Nothing was a bother for them and they made my stay there even more enjoyable.
Stayed 2 nights in Aug 2023

2/10 Terrible

Sheila

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very rude staff. No change of towels after 4 night stay. No lift and had to pay for staff member to take my case upstairs. Charge for left luggage (after 10am). No kettle in room (again an extra charge). 1st breakfast started at 7.30 and not a minute earlier! Would not stay again.
Stayed 4 nights in Jun 2023

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budapest we love you
Fantastic location for sightseeing. Clean and friendly. Irish bar next door was a bit loud during the night but I would still recommend this hotel.
Stayed 2 nights in Sep 2022
Response from Kalman Denes on 14 Sept 2022
Dear Christine,It was a pleaseure to welcome you in our hotel and trust we can prove our hospitality on your following journey to our capital.Wishing you all the best,Kálmán DénesDirector of sales

4/10 Poor

Imad

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The bathroom very small and didn’t have soap in the shower, and no garbage can in the bedroom, some of the lights didn’t work!! The location is very good but no parking anywhere, one star .
Stayed 1 night in Sep 2022
Response from Denes Kalman on 14 Sept 2022
Dear Imad,Regret to hear you had issues with the room facilities. We ask all Guest to contact the front desk and they can arrange everything in order to make your stay comfortable and memorable.Trust we can have the chance to welcome you again.Best regards,Kalman DenesDirector of sales

6/10 Okay

Terence

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very centrally situated. In a pedestran street, so no traffic abount. Bad point is there is no lift. So you have to lug your cases up two or three floors to get to your room.
Stayed 3 nights in Aug 2022
Response from Kalman Denes on 18 Aug 2022
Dear Terence, Thank you for your feedback. The hotel is located in a historical building, due to the nature of the property there was no option to create elevator. Thus we display in all channels as well as own website that the hotel has no elevator. Trust despite the lack of lift, you had a memorable stay and we will have the chance to welcome you again. Best regards, Kalman Denes Director of sales

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located. Near lots of restaurants
Stayed 4 nights in Jun 2022
Response from KIGA on 19 Jun 2022
DEAR GUEST, THANK YOU FOR YOUR STAY AND REVIEW! WE HOPE, YOU WILL USE OUR SERVICES AGAIN IN THE FUTURE! HAVE A PLEASANT DAY! BEST, KIGA

6/10 Okay

Verified traveller

Stayed 4 nights in Mar 2020

10/10 Excellent

Calum, London, England

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old fashioned building with lovely decor, very spacious rooms.
Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The radiator was on full blast when I walked into the room when it was 25 Degress outside and when I switched it off, the radiator constantly made a hissing sound throughout the night so I didn't sleep well. Also, the paperwork states check out is 11am however Reception told me it was 10am
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the staff is very accommodating. I’d stay there again.
Stayed 3 nights in Sep 2019
Response from Peter on 11 Sept 2019
Dear our Guest, Thank you fro taking your time to share your experiences about your stay. We are glad to see that you found both the location and the staff great. We really hope that we will have the chance to welcome you back in the future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Location is the key to this hotel. It’s literally in the centre of the city and we were able to walk to all the main sites and shopping areas without any need for using taxis or public transport. If your after a cheap place to stay in a premium location then the hotel is perfect. The breakfast is as expected with a selection of pastries, cereals, cooked eggs and sausages tea/coffee etc nothing fancy but we found it enough every day. I couldn’t fault the cleaning in the room although the room itself is a little basic and whilst I get that it’s not expensive it wouldn’t take a lot to put some complimentary tea/coffee or upgrade the lights a little in the rooms just to raise the standard. The staff were all really helpful, the guy at breakfast was always very polite and works away to keep everything stocked, the desk staff were good too, we had a couple of little requests that we made whilst we were there and they were genuinely helpful and looked after us. To sum up, if you want somewhere ideally located but don’t want to pay the premium prices this place is perfect, it’s a little simple but you get what you pay for....
Stayed 5 nights in Jul 2019
Response from Sales Department on 12 Aug 2019
Dear our Guest, We appreciate you to take your time to share your experiences and also for giving such a detailed description of your stay. All information helps us improve our service and reading a great review is always a pleasure. We are glad that you liked the hotel's location as well as the staff. Your notice on the light upgradement will be forwarded to the housekeeping department. Getting satisfied opinions on our breakfast service is a great feedback and we really hope that you will pick City Hotel Pilvax again when you are in Budapest in the future. Kind Regards,

8/10 Good

Narayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Location was very ideal to explore the city on foot. Can see all Budapest’s best sightseing spots. I will choose this hotel again. Shower room is small.
Stayed 2 nights in Jul 2019
Response from Peter on 29 Jul 2019
Dear our Guest, Thank you for staying with us and also for taking your time to share your experiences. It is a pleasure to read that you found the hotel's location ideal, this is absolutely one of our biggest advantage if you wish to be close to the sights. It would be an honor to see you again on our hotel, we hope we will have the chance to welcome you back sometime.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
The desk staff were friendly and helpful. Than you Irdico, Milan, and Ana. Great location in the city center. The carpet could use upgrade. No mini shampoo bottles.
Stayed 7 nights in Jul 2019
Response from Sales Department on 5 Aug 2019
Dear our Guest, Thank you for staying with us and taking your time to share your experiences. We are glad to see that you liked the staff as well as the location. We hope that you will return to Pilvax sometime in the future. Kind Regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff. Central location. Clean. Would stay again.
Stayed 4 nights in Jul 2019
Response from Sales Department on 15 Jul 2019
Dear our Guest, We appreciate you for sharing your experiences. We are glad to see that you were satisfied with the service, staff and also with the location of the hotel. Our hotel is a great base to explore the so many beauties of Budapest and hopefully we will welcome you back sometime in the future. Kind Regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for our touristy plans. We walked everywhere except the baths.
Stayed 3 nights in Jun 2019
Response from Peter on 25 Jun 2019
Dear our Guest, Thank you for staying with us in Budapest. Reading your review about the great location of our hotel is a real pleasure. Choose Pilvax next time as well as your base to explore the city and we will be more than happy to welcome you back.

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Room comfort
Room was clean but basic bathroom below par and no TV
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Be aware that there is no lift. Also the noise from the street is loud as they are above an Irish pub.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent and the price very reasonable. The staff were lovely and helpful. The only thing that would really help would be a general upgrade - there were stains in the bathroom, the toilet seat was not well-attached so slid around, there was a plug in the centre of the headboard(!!) and I have not stayed in a hotel where the room locks with an actual key since 2003... Don't get me wrong, I would very much recommend the hotel and I am sure I will be back in a few months... it is just showing minor signs of age and it would improve the hotel no end if they were fixed.
Stayed 2 nights in Apr 2019
Response from Peter on 29 Apr 2019
Dear our Guest, We very much appreciate your feedback and glad to hear that you enjoyed your stay in City Hotel Pilvax. Receiving such a great review about the staff is always a pleasure. We also thank you for listing minor things that you would prefer to be refurbished, it helps us a lot to develop the hotel as well as our services. We would love to welcome you back soon. Kind Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to Metro stations with easy access to attractions.Rooms clean, staff polite & helpful, breakfast good for this priced hotel. Would definitely recommend this hotel as a good deal at the price.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly and all spoke excellent English .We were not charged for a safe deposit box or a hairdryer. We had to vacate our room at 11 am but our flight was not until 20.15 . The staff were quite happy letting us leave our luggage in a storeroom
Stayed 4 nights in Jan 2019

6/10 Okay

Arie

comsy comsa
Very cold room. The heating system doesn't work. Bad smell from the bathroom. Hotel.com are liar, give me room without breakfast After few days I pay extra!!!
Stayed 6 nights in Jan 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
I can deal with it for the price
Upon arrival, the staff was very rude and refused to let us check-in 15 minutes before the 3pm time even though the room was ready. The lady made us wait in the lobby while she sat at the desk and did nothing for 15 minutes. Then gave us attitude while checking in. The drapes were too small for the windows and did not provide for full privacy at night. Despite the unpleasant staff and the fact that it is outdated, the location is perfect, situated close to many attractions.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Disliked: Amenities
Stayed 3 nights in Dec 2018

8/10 Good

Nikki, Reading

Liked: Cleanliness, staff & service, room comfort
Good location. Friendly and really helpful front of house staff. Don’t take notice of poor reviews. You get what you pay for. If you want 5* then pay for it.
Stayed 3 nights in Nov 2018

8/10 Good

joseph, stevenage, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is close to the river and to the Xmas market as well as a lovely shopping centre. There are plenty of good restaurants and bars in the immediate neighbourhood. The staff were very helpful and pleasant.
Stayed 3 nights in Nov 2018

4/10 Poor

Clyde

Disliked: Property conditions & facilities, room comfort
locaton great but tired hotel and expensive
Seriously overpriced and very very tired.
Stayed 1 night in Nov 2018

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and clean hotel
Clean,convinient,close and walking distance to most of the tourist destinations,friendly and accomodating staff,good breakfast,will book this hotel again..
Stayed 2 nights in Nov 2018

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2018

10/10 Excellent

PAZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVED IT!!!!
LOVED IT!!!!
Stayed 1 night in Oct 2018

8/10 Good

Yeming, NY

Liked: Cleanliness, staff & service
A simple hotel. Not too far from the old town. Within walking distance to many attractions. The room is spacious and clean. The breakfast is decent. The staff is nice and helpful. Worth the budget with the location, service and the quality in all.
Stayed 4 nights in Oct 2018

10/10 Excellent

PAZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great
Stayed 4 nights in Oct 2018

2/10 Terrible

George

Disliked: Staff & service, property conditions & facilities, room comfort
Stay away from this place.
I already told you about this "non-stay". I never checked in because they did not have air-conditioning (as advertised). It was 30C* and the room smelled like smoke (my wife has asthma so we absolutely couldn't stay). We requested refund, so we were told to go through Hotel.com for the refund (5 nights plus breakfast). They denied the refund to Hotel.com. Very unprofessional management.
Stayed 17 nights in Sep 2018

2/10 Terrible

George

Disliked: Staff & service, property conditions & facilities, room comfort
Unprofessional
The hotel did not adhere to the terms under which I booked this place. They turned off the air conditioning and the room temp was 30c* with no possibility to open a window. The room also smelled like cigarette smoke. We did not check in (my wife has asthma issues), had to find another hotel where my wife could breath. So we requested a refund (we paid for 5 nights plus breakfast), which the Pilvax hotel declined. Very poor, unprofessional business practice, I would tell everybody to stay away from this venue.
Stayed 5 nights in Sep 2018

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would never go back there. I booked it based on their promise of air-conditioned rooms. On September 12 they shut down the air condition system. My wife (who has asthma issues) were ready to check in on September 13 just to find out that the air is off. we couldn't open the window so the room temperature was around 30 C* and the room smelled like cigarette. So we told them we cannot check in and left for another hotel. I asked for refund (517.65 for 5 nights plus breakfast) and they told me that I have to go through Hotel.com (the company I used to book this hotel). I did just that, but Hotel.com told me that Pilvax hotel already received the funds and they refuse to issue a refund. To me they did not adhere to the terms of the agreement and it's hard to believe that they would flatly refuse to deal with this issue. It' almost a joke that they didn't even mention that we also pre paid for breakfasts (which we obviously did not use). This place is about as unprofessional as it gets. Stay away from them.
Stayed 2 nights in Sep 2018

6/10 Okay

Paul

Liked: Cleanliness
Disliked: Staff & service, room comfort
My stay
Had to carry bags up stairs without any help, no air con in the middle of summer
Stayed 1 night in Jun 2018

10/10 Excellent

Mehdi, Kentucky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful clean room. Air conditioning was great. Staff very friendly and accommodating.
Stayed 1 night in Jul 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

john

Liked: Cleanliness, staff & service, room comfort
In the Action
The Hotel is in a great spot just meters to all the action, room was bigger than expected, bathroom needed a little attention but serviceable, box of tissues would have been good. A good size European room, more stairs than expected to second floor. Would stay there again
Stayed 1 night in May 2018

8/10 Good

Mark, England

Liked: Cleanliness, staff & service, room comfort
Decent for the money
Bang on location. Everything near by. Basic but clean and friendly.
Stayed 4 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Afordable hotel downtown Budapest
Decent hotel very close to Vaci Ut, Elisabeth Bridge and the stop of the 100E airport shuttle.
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place to stay. The only thing was the vent would make a high pitched squeaking noise anytime someone above us moved around, but it was fine.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean, a bit loud
The staff was wonderful, they go above and beyond with directions and customer service. The room was very clean and excellent hot water with a lot of pressure in shower. It was hard to keep the room temperature right, was too hot or too cold, and since there's no elevator you can hear people arriving throughout the day/night (thud, clink, thud, clink echoing). convenient location, good breakfast with fruit, a variety of eggs, cheeses/meats, many pastries, coffee/tea/hot chocolate, cereal, including a few local things. I recommend unless you have trouble with stairs and luggage, or if you're a light sleeper.
Stayed 3 nights in Feb 2018

6/10 Okay

serina, london

Liked: Cleanliness, staff & service
Disliked: Room comfort
We went in Feb as a couple. Never had any sleep
Every night some taxis and drunken laughed loudly til 3 or 4 am under our window. When told every am to reception diffwrent staff they never dis much. Said oh maybe just last night. Im so tired back. They were drilling most day til late infront too. We were on 1 st dloor. Gorgeous view of alleyway and lights and a cafe. But noise. Breakfast is a bit shabby and tacky. You can do much better even opposite cafe and we did ith the same money. Staff nice friendly. More information from them helps when asking about trams bus etc. Kettle was given ri me. Hairdeier too which is kind but can be put free for rooms with coffee tea. I had mine to use.
Stayed 3 nights in Feb 2018

8/10 Good

Chrysanthi

Liked: Cleanliness, staff & service, room comfort
Great location
Great location and very friendly reception staff.
Stayed 4 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
It is a nice hotel and staff, but horrible beds to sleep on, so so so hard.
Stayed 4 nights in Nov 2017

8/10 Good

Seamus

Liked: Staff & service
A good base
Great location, and for the money it was fine. It's not a luxuary hotel and not as nice as it looks on the website, BUT the staff were very nice and it's bang in the centre of everything.
Stayed 3 nights in Nov 2017

2/10 Terrible

Paul, West Country

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Hotel very tired,only stayed one night in hotel.The room we were given was like a prison cell.Would never ever go back
Stayed 2 nights in Nov 2017

6/10 Okay

Emily, Warwickshire, UK

Liked: Cleanliness, staff & service, room comfort
Good Location
The hotel is very basic and the decor is dated. Having said that, it is very clean, comfortable and ideally situated in central Budapest with most attractions being only a 25 minute walk. Breakfast is ok if you want to keep your travel costs down but there are plenty of cafes if you want choice. The staff are lovely and helpful.
Stayed 3 nights in Nov 2017

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Nice hotel in a good location.
This was a great hotel in a great location. My only problem was how this is a 3* hotel withOUT a lift? The room was clean and the staff was very nice.
Stayed 1 night in Oct 2017