Villa, 2 Bedrooms
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Reviews of Econo Lodge Waterford

3 out of 5
Econo Lodge Waterford
33 Loganlea Road, Waterford West, QLD

Reviews

7.4

Good

Rating 10 - Excellent. 53 out of 203 reviews" "
Rating 8 - Good. 70 out of 203 reviews" "
Rating 6 - Okay. 42 out of 203 reviews" "
Rating 4 - Poor. 25 out of 203 reviews" "
Rating 2 - Terrible. 13 out of 203 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Cherise

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 7 May 2024
Hi Cherise,We do sincerely apologize for the inconvenience caused during your stay with us. And note that we are working in all aspects to improve the overall standard of our motel and we look forward to see you in the future.

4/10 Poor

jennifer

Stayed 2 nights in Apr 2024
Response from Reservations on 21 May 2024
We do sincerely apologize for the inconvenience caused during your stay with us. Please note that we are working towards getting all the issues as soon as possible. And we hope to welcome you back in the future so that you can feel the difference yourself. Thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Manager on 16 Mar 2024
Thank you for choosing your stay with us and we look forward to welcome you back.

4/10 Poor

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
I paid for a room 'deluxe suite' I was told. I was not informed of where and how to access the free WiFi. The air conditioning remote control holder had fallen off the room.. loose screws. The sliding door to the outdoor area was unlocked - unsecure. Unimpressed with the standards of this establishment personally. I left prior to check out.. no communication from the staff since!
Stayed 1 night in Dec 2023

8/10 Good

Helen

Stayed 1 night in Dec 2023

10/10 Excellent

Ronald

Stayed 5 nights in Nov 2023

6/10 Okay

Maureen

Stayed 1 night in Nov 2023

10/10 Excellent

Aiden

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing. The microwave was slightly outdated and make a lot of freaky noises but other than that it was beautiful
Stayed 2 nights in Nov 2023

6/10 Okay

Linzee

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was a bit dirty, spa bath was completely broken and filthy. Charged us full price for the room. Shower tap was broken. Few bugs and a spider in the room.
Stayed 1 night in Oct 2023

8/10 Good

marie

Stayed 1 night in Oct 2023

2/10 Terrible

Vickie

Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room, was a pleasure to stay there
Stayed 3 nights in Oct 2023
Response from Manager on 28 Oct 2023
Hi Melissa,Thank you for choosing your stay with us.We hope to welcome you back soon.

10/10 Excellent

Unaisi

Liked: Cleanliness, staff & service, property conditions & facilities
An outdoor pool will be suitable for the weather
Stayed 2 nights in Oct 2023
Response from Manager on 22 Oct 2023
Vinaka Unaisi, thank you for choosing your stay with us. Your comments have been taken note of. We hope to see you back in the future.

8/10 Good

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
Good value for the price
Stayed 3 nights in Oct 2023
Response from Reservations on 22 Oct 2023
Thank you for choosing your stay with us and we look forward to welcome you back soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Reservations on 16 Oct 2023
Thank you for choosing your stay with us.

10/10 Excellent

Sini

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice i love to go back there.
Stayed 1 night in Oct 2023
Response from Reservations on 16 Oct 2023
Thank you for choosing your stay with us.

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Plenty of parking, convenient location.
Stayed 5 nights in Sep 2023
Response from Reservations on 16 Oct 2023
Thank you for choosing your stay with us.

6/10 Okay

Lisa

Travelled with family
The room was spacious, but the place was run down and it wasnt a nice area.
Stayed 1 night in Sep 2023
Response from Reservations on 16 Oct 2023
Thank you for your comments which has been taken note of and we are working towards getting further improvements for the same.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Reservations on 16 Oct 2023
Thank you for choosing your stay with us.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 2 nights in Sep 2023
Response from Reservations on 16 Oct 2023
Thank you for choosing your stay with us.

8/10 Good

Anne

Travelled with family
Liked: Staff & service
Steps up to the top for young legs
Stayed 1 night in Sep 2023
Response from Reservations on 16 Oct 2023
Thank you for choosing your stay with us.

8/10 Good

PETER

Business traveller
Liked: Cleanliness, staff & service, amenities
It was ideally situated for needs. Really good value for money.
Stayed 2 nights in Sep 2023
Response from Reservations on 16 Oct 2023
Thank you for choosing your stay with us

6/10 Okay

Leslei

Its quite
Stayed 2 nights in Sep 2023
Response from Reservations on 13 Sept 2023
We would like to thank you for choosing your stay with us. We look forward to welcoming you in the future.

10/10 Excellent

Elaine

Stayed 1 night in Sep 2023
Response from Manager on 8 Sept 2023
Thank you for choosing your stay with us and we look forward to welcoming you back in the future.

6/10 Okay

Lepeti

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you paid for
Stayed 3 nights in Jul 2023
Response from Manager on 9 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Waterford. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Ezra

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Jul 2023
Response from Manager on 9 Aug 2023
Thank you for your review which is highly appreciated. We look forward to welcoming you back in the future.

8/10 Good

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities
The only issue in regards to my stay at the property was that the fridge in my room (room 14) was not working properly and this caused the drinks I had in there to freeze within hours of putting them in the fridge
Stayed 5 nights in Jun 2023
Response from Manager on 9 Aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Waterford. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Tarnia

Travelled with partner, Travelled with group
Disliked: Staff & service, property conditions & facilities
Thr owner was very rude. But the cleaners were lovely and so very helpful. Thank you.
Stayed 2 nights in Jul 2023
Response from Manager on 9 Aug 2023
Thank you for your response which is highly appreciated and we apologise for the inconvenience caused. We will be using your feedback to make improvements so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

8/10 Good

Ann

Stayed 2 nights in Jun 2023
Response from Reservations on 5 Jul 2023
Thank you for your review and we look forward to welcoming you again to our motel.

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and easy after hours check in
Stayed 1 night in Jun 2023
Response from Reservations on 5 Jul 2023
Thank you for your review and we look forward to welcoming you again to our motel.

10/10 Excellent

Paul

Stayed 1 night in May 2023
Response from Reservations on 5 Jul 2023
Thank you for your review and we look forward to welcoming you again to our motel.

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel good.
Stayed 6 nights in May 2023
Response from Reservations on 5 Jul 2023
Thank you for your review and we look forward to welcoming you again to our motel.

4/10 Poor

bianca

Travelled with partner
Disliked: Amenities, property conditions & facilities
this place was sketchy as hell, the vibe is OFF. facilities broken, the place looked like someone went "we should get a builder/painter/plumber to look at this" and some guy went "nah i can do that easy" and failed hard. saved this review until after i got my bond back which i did in full, was genuinely surprised when i got it all back because the whole thing is just OFF. to be fair though, it's waterford. being so close to loganlea this motel is probably a 5 star for the local area's standards. i would rate this a 2 star at best.
Stayed 3 nights in Apr 2023

6/10 Okay

PREDRAG

Travelled with family, Business traveller
Very old house furniture
Stayed 2 nights in Apr 2023

2/10 Terrible

Kathryn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to where we had to go and shops were close. No fly screen in bathroom window, bathroom smells like sewerage, bed was broken, power points were loose from the wall, carpet was dirty and behind beds and bedside tables was rubbish, everything needed dusting, no face washers.
Stayed 2 nights in Apr 2023
Response from Manager on 4 Apr 2023
Thank you for your comments and we would like to sincerely apologize for the inconvenience caused.We are seriously looking into this immediately to ensure improvements are made instantly. Once again sincere apologies and we hope to welcome you back in the future and definitely, you will find the difference yourself.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size was great. Clean. Good value. Could do with bit more cutlery.
Stayed 1 night in Mar 2023
Response from Manager on 2 Apr 2023
Thank you for choosing your stay with us. Your comments have been noted and will be taken into consideration to improve the services we provide.We would like to sincerely apologize for the inconvenience caused.Look forward to welcoming you again in the future.

6/10 Okay

Arthur

Disliked: Cleanliness
The room was not serviced regularly
Stayed 17 nights in Mar 2023
Response from Manager on 2 Apr 2023
Thank you for choosing your stay with us. We have taken your comments into consideration and we will work towards further improving the services that we provide.We would like to sincerely apologize for the inconvenience caused and we look forward to welcoming you again in the future.

10/10 Excellent

Moses

Stayed 1 night in Feb 2023
Response from Manager on 2 Apr 2023
Thank you for choosing your stay with us. And we are working on further improving the services that we provide to our guests.We hope to welcome you again in the future.

6/10 Okay

Antoinette

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
Room was ok, very limited kitchenware provided (no cutlery) staff were friendly though and it was the cheapest option around. You get what you pay for I guess.
Stayed 2 nights in Feb 2023
Response from Reservations on 23 Feb 2023
Hi Antoinette, Apologies for the inconvenience caused. Definitely, we are taking your comments positively to further improve our services. We would like to thank you for choosing your stay with us.

4/10 Poor

Gabrielle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The fridge had hair in the bottom.gross
Stayed 2 nights in Feb 2023
Response from Reservations on 15 Feb 2023
Hi Gabrielle, Our sincere apologies for the inconvenience caused. And your comments has been taken note of and we will definitely look into this and will work on rectifying this immediately taking this into consideration as a matter of urgency.Thank you for choosing your stay with us and we hope to see you back and will assure you that this is not repeated in future.Once again a sincere apologies for the inconvenience caused which is highly regretted.

2/10 Terrible

Amanda

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff at check in were friendly enough. The room was basic - we found a pillow without pillow protector and a large old blood stain on it. The windows didn’t have locks and could be easily opened, the door had a very simple lock that if you pulled the handle down when locked from the inside it unlocked! I was travelling by myself ( mum) with my 3 young daughters- Late into the night we had someone knock at our door which made us all feel very unsettled, there was so much noise with people stomping up the stairs and doors slamming all through the night ( after finally falling asleep- I was woken with my heart racing after a massive bang which I think was a door slamming). Needless to say I didn’t sleep for the rest of the night as I didn’t feel safe. We were supposed to stay 2 nights and had paid for 2 nights - I booked alternative accommodation for the following night and got out of there as fast as we could. We didn’t get refunded 😡
Stayed 2 nights in Jan 2023
Response from Reservations on 15 Feb 2023
Hi Amanda,Thank you for choosing your stay with us.We would like to sincerely apologize for the inconvenience caused. We have taken your comments into consideration and will be working toward them immediately.Once again sincere apologies.

8/10 Good

Claudette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food outlets in the area, so convenient. My room was away from the street so it was quiet. However don’t rely on the check in time published on the internet. I arrived on time to find reception was closed. However reception left instructions in a sms. This was an average place to stay for an overnight stay. Room needed to be cleaned of crumbs.
Response from Mickey on 30 Dec 2022
Hi Claudette,Thanks for your reviewOur reception is usually open till 8 pm unless the manager has to look after a guest. We will work on your feedback and make sure the next time you stay with us you have an effortless Check-In and a Spotless room.

2/10 Terrible

Samantha

Disliked: Cleanliness, amenities, property conditions & facilities
I wasn’t happy with my stay and won’t be coming back. Bathroom smelled really bad, only two towels in room even though I booked x3 kids and myself in for the room, toilet buttons broken, fridge wasn’t clean, beds were uncomfortable, power point wasn’t fixed to wall properly and come away from wall a little when I went to plug my phone into it which isn’t safe for kids. Don’t recommend this property at all
Response from Mickey on 30 Dec 2022
Hi Samantha,Apologies for the issues you had during your stay. We at Econolodge try to make constant renovations and improvements in our rooms as well as fix any maintenance issues. We will work on your feedback with the relevant departments.

8/10 Good

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Marian

6/10 Okay

GARY

Travelled with partner
Disliked: Staff & service
Motel is a bit run-down. Stayed for 1 night after a long day driving. Imotel was noisy at night. Next day, 8:15am. Door knocking by the staff very loud and rude: Time to check out? Or stay?
Stayed 1 night in Nov 2022
Response from Mickey on 30 Dec 2022
Hi Gary,Apologies for the Inconvenience you faced during your stay. We have a manager onsite and our guests contact the manager in case of noise complaints as we like our guests to have a peaceful sleep.Our housekeepers start at 9:00 am and only start knocking on doors after 10:00 am. We will definitely pass on your feedback to our housekeeping team and make improvements.Thanks for choosing to stay with us and We hope you will stay with us again in future Thanks for staying

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

8/10 Good

Nicholas

8/10 Good

Lani

Stayed 2 nights in Oct 2022

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Oct 2022