Brentwood Town Centre Hotels, Brentwood

"The room was comfortable and clean with great views both to front and rear of hotel. The location is ideal for exploring London as it is close to the Underground at Tower Hill and to the Thames water taxi at the Millennium Pier. Short walk across Tower Bridge to Southwark Cathedral and Borough market . Overall good value for money. Close to some excellent eateries at St Katherine’s Docks. Also short walk to Spitalfields and the vibrant east end of London. The concierge was very helpful and stored my bag for several days while I took a side trip out of London. My only issue was that the front desk could not reserve additional nights for me and I had to do it online which seemed a bit odd. "

"Checked into room 562, we had been travelling since 2am so very tired, we enjoyed a lovely steak and the staff at the bar and restaurant we’re very efficient. We have stayed here many times and it’s our go to hotel when Im working in London. Unfortunately this stay was not pleasant at all there was a fan noise coming from outside the window and a loud pitched noise coming from the air conditioning unit although it was switched off, we called reception and raised our concern who sent the maintenance man upstairs to check, he left stating he would report back to the manager, we then waited expecting a call but didn’t hear anything, we called again and the receptionist was so dismissive of our complaint, a manager ‘Marta’ came up to the room and was very rude trying to say it was the bathroom fan and that the window was open, myself and my husband were in our nightwear and the whole experience was dreadful, Marta offered us another room as the noise became very apparent after her trying to justify it, we then moved rooms. The communication, the way it was handled was dreadful. Upon check out my husband spoke with Harpreet who was lovely and very apologetic of the handling of our complaint, he listened and understood. "

"room dirty"

"Love the self service check in. Clean rooms. "

"The room was clean and the staff were great. The pool was a great addition to our night becore our holiday. It was great to have a fridge in the room but it did seem to have defrosted and had a big puddle inside. Other than that it was fab! "

"Good location for Canary Wharf, comfy beds."

"Unique atmosphere, super friendly staff. "

"Amazing hotel. Highly recommended. "

"Highly recommended! "