Lobby

Reviews of The Ritz-Carlton, Boston

5 out of 5
The Ritz-Carlton, Boston
10 Avery St, Boston, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 190 out of 289 reviews" "
Rating 8 - Good. 43 out of 289 reviews" "
Rating 6 - Okay. 33 out of 289 reviews" "
Rating 4 - Poor. 13 out of 289 reviews" "
Rating 2 - Terrible. 10 out of 289 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Tobe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive throughout the trip. The location is in the heart of the theatre district which was perfect for us. The beds were comfortable. Room service was pricey but wonderful.
Stayed 2 nights in Feb 2024

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really great staff and facility, only thing it could use is a Spa!
Stayed 4 nights in Feb 2024

10/10 Excellent

Leana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay. So happy
Stayed 4 nights in Feb 2024

10/10 Excellent

Maureen Villareal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to the staff for early check in. I had the best time.
Stayed 1 night in Feb 2024

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 3 nights in Dec 2023

6/10 Okay

eugenie

Travelled with family
Liked: Staff & service
Disliked: Amenities
I like the fact the staff aimed to please. The lobby was comfortable. Felt safe. What i didnot like the view to my room felt like PRISON it was overlooking the roof .housekeeping not paying attention to details such as vacuuming. Hotel itself should pay attention to renovations due to price we paid.
Stayed 2 nights in Jan 2024

10/10 Excellent

Eliseo Roques

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Extraordinary property!!
Stayed 2 nights in Nov 2023

8/10 Good

Christine

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

2/10 Terrible

Adam

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing for the price
Great location BUT…. No coffee machine in room (you have to ask) No mini bar in room Limited room service options Expensive internet, when will they realise that internet is a utility like water and electricity and stop ripping people off for it Advertised as having a gym but had to pay $20 to use next next door
Stayed 1 night in Dec 2023

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! The Hotel was Wonderfull and the Staff was Awesome! We look forward to staying again!
Stayed 2 nights in Nov 2023

10/10 Excellent

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Boston.
Stayed 5 nights in Nov 2023

10/10 Excellent

Kyle

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
First time staying at this Ritz & it was great . As soon as I checked in they upgraded my room . As soon as I get off the elevator the Guard for the Brooklyn lets started to talk to me . I went to the main Lobby & the whole Toronto Raptors team was at the check in desk. Super cool experiences
Stayed 1 night in Nov 2023

10/10 Excellent

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so kind to us and our three year old. That is super important for us.
Stayed 3 nights in Nov 2023

10/10 Excellent

Dale Franklin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Liked having a concierge.
Stayed 4 nights in Nov 2023

10/10 Excellent

Emily

Stayed 1 night in Nov 2023

8/10 Good

Mark, Sherman Oaks

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, right across from Boston Common park. Walkable to everything. Our check in was botched due to a large group getting priority with late check out and another with check in. When we got into our room it was the wrong room (paid for park view). Eventually everything worked out (thanks Adam!) but it made for a less than luxury experience with the mishandling of our check in and room shuffling. Expected more to be honest.
Stayed 3 nights in Oct 2023

10/10 Excellent

Noe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing. They all greet you as you walk up to the property. Hotel is super clean over all an amazing experience.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities
The service here is amazing. The property itself could use a little refresh but for the price we paid on Orbitz it was fantastic. Great location and safe. Would definitely return.
Stayed 1 night in Oct 2023

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a decent hotel. They have hospitable housekeeping who look out for your needs & do a great job. The area is ok. Not the best part/cleanest part of town but it is centralized if you're walking to different tourist attractions. We had a comfortable stay and enjoyed a few restaurants in the area.
Stayed 5 nights in Oct 2023

10/10 Excellent

Hope

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very clean.
Stayed 4 nights in Oct 2023

10/10 Excellent

Ileana-Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property
Stayed 3 nights in Oct 2023

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Shelly

Liked: Cleanliness
We had just stayed at the Ritz Carlton Montreal, and our experience differed. I expected the same level of service from Boston, and it just was nowhere near Montreal's exceptional service. Paying for WiFi at this level of a hotel is unheard of.
Stayed 3 nights in Sep 2023

10/10 Excellent

Betsy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location across from Boston Common. Very walkable to all historic sites or small Uber/taxi fare. Great coffee shops nearby too. Only downside is not really family oriented— athletic club/pool for adults only..
Stayed 4 nights in Aug 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Eugenie

Travelled with family
Liked: Amenities
I had the most wonderful stay. I will definitely stay there again when I return to Boston. Five Stars from me!
Stayed 2 nights in Sep 2023

6/10 Okay

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

setareh

Stayed 1 night in Aug 2023

2/10 Terrible

Jabeen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was stuck at the airport and could not use the hotel due to multiple flight cancellations I contacted and tried to cancel within an hour but Expedia wouldn’t let me. They said call the ritz so I called them. The ritz said call Expedia so we went back and forth - they stole my 601$ and won’t refund the amount Knowing I didn’t stay there. Do not use Expedia or thr ritz- they are terrible.
Stayed 1 night in Jul 2023

10/10 Excellent

William

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NIce stay
Stayed 3 nights in Jul 2023

10/10 Excellent

anne-marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great city, hotel, staff and location!
Stayed 5 nights in Jul 2023

10/10 Excellent

Eileen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Jeffrey

Stayed 1 night in Jul 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, great location, maids were excellent! Lobby staff and concierge mediocre. No amenities, no pool, nothing in the room really not even a way to make a cup of coffee in the room, I thought that was basic these days.
Stayed 6 nights in Jul 2023

6/10 Okay

Kathleen

Stayed 3 nights in Jul 2023

6/10 Okay

Kathleen

Stayed 3 nights in Jul 2023

10/10 Excellent

Yolanda

Stayed 1 night in Jun 2023

10/10 Excellent

Velair

Stayed 1 night in May 2023

2/10 Terrible

susan, new york

Business traveller
Disliked: Cleanliness, property conditions & facilities
This property is really run down and shabby it needs a total renovation. it is extremely expensive for what it is. it looks like the last renovation or redo of the rooms was circa 1980. the mattress was lumpy and old. the pillows were foam filled or as hard as rocks. the bedding seemed really old and very cheap quality. the toiletries in bath were cheap and tiny. the soaps the size of a quarter. wow, this place was a big disappointment more Holiday Inn than the RITZ brand. the lobby looks like a town office in Idaho, not a luxury hotel.
Stayed 1 night in May 2023

10/10 Excellent

Anna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, very comfortable, cozy atmosphere
Stayed 4 nights in Mar 2023

10/10 Excellent

Johnny

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The bellhops were so helpful and nice. Easy walking to everything nearby. Large, very clean rooms- loved the bathtub too! The restaurant on site was delicious too. We had a wonderful stay!
Stayed 7 nights in Mar 2023

8/10 Good

Melissa Mason

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Feb 2023

8/10 Good

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly, and helpful. The desk clerk let our son help code the keys, which absolutely delighted him. Our room overlooked the park, which was lovely during the day.