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"What let's this hotel down is the some of the staff which i found rude and entitled. There is no water in the room and the self service shop in reception charges €4.95 for a small bottle of water, overcharging seems to be the theme of this hotel, €36 euro for a average breakfast and over €300 for a room with no water. I wouldn't stay here again."

"Hotel was immaculate and their breakfast buffet was worth every penny!"

"Yes"

"Upon arrival we were told that an associate would take us to our apartment. After waiting around for 15 - 20 minutes I asked someone if they could help us. They showed us to our apartment. The apartment was bare bones. There were not kitchen towels or wash cloths. There was no room in the bathroom for toiletries. The kitchen table was an office desk. The queen bed has 2 very small pillows. And oh my goodness the spiral staircase was a nightmare! Thank heavens we were on the second floor and not the third. Simply put, I would not stay there again. "

"I was really looking forward to my time in Amsterdam, but this stay was a massive disappointment. Between the lack of hygiene and some very questionable management practices, I wouldn’t recommend this place to anyone. The most alarming part of the stay was the complete lack of security regarding luggage. When we needed to store our bags, the staff just let us walk into the storage closet by ourselves. Anyone could have easily walked off with someone else's belongings. It felt incredibly unsafe and unprofessional. The cleanliness was also well below par. There was a persistent, heavy smell of mold in the room that made it feel damp and unhygienic. It’s clear that maintenance and deep cleaning are not a priority here. There was staining on the iron board, sofa, and the shower curtains were nasty. The women working the morning shift were not welcoming or kind. It felt like a burden just to speak with them. The staff working at night were much nicer and more helpful, but their kindness couldn't make up for the overall state of the hotel. Overall, the combination of a moldy environment and the "self-service" security for personal property makes this a place to avoid. "

"Twin room was larger than I thought it would be. Quite clean. Staff were helpful and friendly for the most part. A couple of evening "concierge" men were rude and not helpful. The morning one was awesome. One more criticism - the shower floor is extremely slippery. My granddaughter slipped and I did also. Grab bars and a textured floor would make them so much safer! Overall, it was a great stay, very very close to everything near Centraal station. "

"Great hotel. Nothing to complain about "

"Satisfactory rooms close to the airport. Great dining options. Nice large public areas. "

"Very good breakfast, clean and new facilities. Very friendly staff. "