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"The room was dirty & unkept . The bed sheets in room 5 ( April 9, 2026 ) were NOT replaced prior to our arrival. When my wife & I were about to get in bed for the night we saw that the sheets contained someones grittiness . Who in the hell wants to crawl into that ? My wife was disgusted . It's MY WIFE ! We left around 3:00 am on 04/10/26 . Tried to get a refund but they declined . Chaffee Lodge is a JOKE & so is the long bearded fast talking lobby attendant ( "manager" LoL ) Also when my wife & I returned at 9:45 pm on 04/09/26 after visiting some friends the entire lobby & hallway reeked with the smell of weed . "

"Our room was clean and comfortable. The staff was very friendly and helpful. Breakfast was perfect for getting our day started. Highly recommend."

"Rooms were renovated & clean, cleaning staff were unbelievably kind, BUT front desk staff was abrasive & rude and the “heated” pool was uncomfortably cold."

"Loved everything about the place, except the breakfast. While there was hot bagels and engliah muffins. I would expect a hot breakfast from such a nice fancy place. No scrambled eggs or pancakes or french toast or bacon. Still loved the stay!"

"Cottage was good for the money. We are seniors who like a warm house, and the cold windy weather was hard to keep warm. Other than that it was very nice. "

"Very quick check in and response by staff by phone (after hours on weekend). "

"The fan was essential in keeping the heat down from the loft area. It worked very well. Our purpose for being in the area was pancake breakfast, trip to PA for shopping and a quiet weekend. Mission accomplished. Peaceful setting over looking the Genesee River especially if you like woodstove and fire pit."

"Yes shops and near letchworth park"

"Thanks for an incredible place to stay!"