Bilton Hotels, Rugby

"There’s good and not quite as good aspects..Lovely sized room and bathroom with fantastic outlook, but smelt a bit damp almost like wet carpet that hadn’t dried properly. Very spacious bathroom with bath and shower, but a sensor turns on the lights so in the middle of the night if you visit the bathroom the whole bathroom lights up like a summers day. Bed really comfy and unusually firm pillows, perfect for me. And Alexa in the bedroom is a nice touch. Really peaceful (until the geese start 😁) and will definitely return."

"all things were good but the light in rooms are not sufficient that I felt."

"This is the best hotel in Coventry and is a lot very building with a very good breakfast. They steadfastly refuse to fit an entry system so if you’re out late , expect to have to bang on the windows and hope someone hears you "

"Nice accommodation, spacious, good choice at breakfast. Wii stay sgain"

"The property is clean, well appointed and quiet."

"Very quiet location and good Leisure facilities"

"Room was nice. Property had all you'd need."

"Premium hotel with good service and facilities. A proper luxury feel."

"My wife and our two young children arrived at 6pm to be told that the prepaid family room, booked and paid for two months in advance, was unavailable because the hotel had overbooked. That is a breach of the booking we paid for, and the explanation given ("it's what the airlines do") was wholly inadequate. In a frustrated and passive aggressive tone, the male reception staff member even said “I’ve had to deal with this stuff all day!” My wife was left stranded hours from home with one autistic child, while the reception staff were dismissive and unhelpful. The options offered were unreasonable: 1) separate rooms for a mother and young children (expecting one of the children to stay in a room on her own!), 2) a twin room for two children to share a single bed, or 3) find another hotel. After escalation, the hotel eventually arranged alternative accommodation in a Ramada hotel 10 minute’s drive away, but it was inferior, in a less suitable location, and required my wife to walk from a separate carpark in an undesirable area at night with children and luggage. Ultimately, the hotel failed to provide a reasonable alternative promptly, and its handling of the matter fell far below any acceptable standard of care. We incurred distress, inconvenience, and a clear loss of the service we contracted for. We will not return and I would urge anyone to reconsider using this hotel."