The hotel is basic, but clean and was good value for the European Rugby finals, when everywhere else were charging crazy prices. The check in process was simple, and the staff extremely helpful with information about the local area, transport, places to visit, etc.
The hotel itself is not in the most desirable area of Bilbao, with what appears to be the local red light district on the doorstep, but if you walk just a couple of minutes and cross the river, you are into the old town which is far more pleasant, with lots of bars and restaurants.