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Reviews of Basic Hotel Bergen

2 out of 5
Basic Hotel Bergen
Hakonsgaten 27, Bergen, Vestland

Reviews

7.2

Good

Rating 10 - Excellent. 149 out of 778 reviews" "
Rating 8 - Good. 321 out of 778 reviews" "
Rating 6 - Okay. 198 out of 778 reviews" "
Rating 4 - Poor. 73 out of 778 reviews" "
Rating 2 - Terrible. 37 out of 778 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only small problem was the night-club below. Apart from that, exactly what I expected for the price, which is enough for me.
Stayed 2 nights in Mar 2020

6/10 Okay

Adrian-Ioan

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Alora on 3 Mar 2020
Thank you for taking the time to review us, we appreciate your feedback!

10/10 Excellent

Vivian, Huntington Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location. Check in was a bit confusing but it worked out in the end. If you want something quiet, this is not the place for you. There are many bars around that play music until late night. I only met the staff for my check out but they were extremely helpful over the phone and email.
Stayed 2 nights in Jan 2020
Response from Alora on 19 Feb 2020
Thank you for taking the time to review us, we appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Alora on 10 Jan 2020
Thank you for reviewing us!

6/10 Okay

Verified traveller

Okay. Good location and a stones throw away from al places
Stayed 1 night in Dec 2019
Response from Alora on 3 Jan 2020
Thank you for taking the time to review us, we appreciate it!

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
WORST NIGHT SLEEP
The hotel is as the name suggests, is basic. The worst aspect, and one which should stop anyone from booking here, is the presence of two nigh clubs downstairs. We were on the fith floor, and coule hear everything all night even with ear plugs in- there was no prior warning of this, and especial odd as they provided the ear plugs! The staff are curtious and helpful, which was the upside of having 4hours of sleep.
Stayed 1 night in Dec 2019
Response from Alora on 3 Jan 2020
Thank you for taking the time to review us, we appreciate it!

8/10 Good

Agnes

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, good and flexible service and very good standard
Stayed 1 night in Oct 2019
Response from Alora on 24 Oct 2019
Thank you for taking the time to review us, we appreciate your feedback!

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Alora on 7 Oct 2019
Thank you for taking the time to review us, we appreciate your feedback!

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
How Did I Miss This in the Reviews
Overall, the stay was ok. The young woman who checked me in was very nice and recommended some places to visit. The room was clean and the size was as I expected. Unexpectedly, the TV was the best I have had in any hotel stay this year. I thought it was odd that there was a set of earplugs on the desk in the room. Having not read the reviews carefully enough, I had no idea the hotel was over a night club. The noise was not expected. Luckily, I was at the back of the hotel on the 4th floor and that muted some of the noise however I could still identify some of the songs being played. For safety reasons, I do not like to sleep with two earplugs however there was no choice and they actually did block out the noise. However you cannot wear earplugs and relax watching some tv before bed and the beat from below was distracting. Was it a horrible experience? No. Would I stay here again? Probably not which is too bad as everything else was fine with the hotel and location.
Stayed 3 nights in Sep 2019
Response from Alora on 7 Oct 2019
Thank you for taking the time to review us, we appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Data protection
The standard was good, but I found it unacceptable and against data protection standards that my name was publicly listed on the entrance door to the hotel in full view for passera-by. Apart from this all was good, and I liked receiving a code for the door.
Stayed 1 night in Aug 2019
Response from Alora on 23 Sept 2019
Thank you for taking the time to review us, we appreciate your feedback! We apologize that your name was on display, this was a mishap that we have since taken up with the staff, it assure you it won't happen again.

8/10 Good

ranil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Alora on 9 Sept 2019
Thank you for the review, we appreciate your feedback!

6/10 Okay

David

Disliked: Cleanliness, room comfort
Stayed 4 nights in Aug 2019
Response from Alora on 28 Aug 2019
Thank you for taking the time to review us, we appreciate it!

2/10 Terrible

Christopher

Disliked: Staff & service, property conditions & facilities, room comfort
Not good. At 12 midnight we were woken by very loud booming music. Did not stop til 2.30 am. NOT GOOD !!!!!!!!!
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Clean and comfortable but no tea and coffee in room although there is a kettle. Downside is it's above a club so from 10pm to 2.30am it's noisy!
Stayed 2 nights in Aug 2019
Response from Alora on 28 Aug 2019
Thank you for taking the time to review us, we appreciate it!

8/10 Good

shaon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Alora on 5 Aug 2019
Thank you for taking the time to review us, we appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Given the name of the hotel, the room was much larger than anticipated. Everything ins Bergen is easily accessible from hotel location.
Stayed 1 night in Jul 2019
Response from Alora on 9 Sept 2019
Thank you for the review, we appreciate your feedback!

10/10 Excellent

Laurens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Alora on 5 Aug 2019
Thank you for taking the time to review us, we appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The name describes the property perfectly. It is a basic hotel room for one night in Bergen. Clean and close to the harbor area and public transportation.
Stayed 1 night in Jun 2019
Response from Alora on 5 Jul 2019
Thank you for taking the time to review us, we appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2019
Response from Alora on 2 Jul 2019
Thank you for taking the time to review us, we appreciate the feedback!

10/10 Excellent

dejian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for us.
Stayed 1 night in Jun 2019
Response from Alora on 21 Jun 2019
Thank you for taking the time to review us, we appreciate your feedback!

2/10 Terrible

thomas

Disliked: Cleanliness, staff & service, room comfort
RUN AWAY FROM THIS HOTEL
DONT STAY HERE!!!!!! Unless you want to party until 3am which is the time the bar beneath will stop playing their earth shattering loud music. The hotel even puts out ear buds beside the bed.
Stayed 1 night in Jun 2019
Response from Alora on 2 Jul 2019
Hi Thomas, Thank you for taking the time to write a review, we appreciate your feedback. We're very sorry about the noise from the nightclub. We do inform about the nightclub and that we can't guarantee a quiet room on the booking site and apologize of this wasn't clear enough. Should you decide to stay with us again, try asking for a room higher up in the building, there is less noise there.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Loud music at night/no service/no equipments
I travelled a lot, and lived in both budget/economic hotels and some times high-standard/luxurous hotels. I am not a picky person, and seldom complain. But this must be one of my worst hotel experiences. 1) Though the hotel is close to the city center and there are good kafes og restaurants just nearby, the hotel locates in the same building as a night club! The heavy music lasts till 2:00 til 3:00 at night!!! Even though the hotel provides ear plugs, this does not help much. 2) no service. There is no room service. I understand this is a simple hotel, but when you pay over 1000 NOK per night, and it is called 'hotel', you expect more. 3) no/bad equipment: The only coffee machine at the second floor was out of order (it seems no one tried to fix it). When you were just out of shower, you also found that the hair blower in the bathroom did not work.
Stayed 2 nights in Jun 2019
Response from Alora on 10 Jun 2019
Thank you for taking the time to write a review, we appreciate your feedback! We sorry we didn't meet your expectations. There is a nightclub located in the same building which can cause some noise disturbance, we therefore inform on the booking site that we can not guarantee a quiet room, and apologize is this wasn't clear. Should you decide to stay with us again, try asking for a room higher up in the building, there is less noise there. Housekeeping is once a week, however should you require this service more often, it can be ordered in the reception at an additional cost. Unfortunately the coffee machine is broken, we have had multiple people come and try to fix it, but without any luck. We have instead installed a vending machine in the reception where you can buy various drinks and snacks. We apologize that the hair dryer wasn't working and thank you for bringing it to our attention.

6/10 Okay

Verified traveller

Liked: Cleanliness
The other reviews are true- there is extremely loud music every night. I thought it wouldn’t be an issue because I’m a born and raised New Yorker, but the music comes in through the windows and shakes the walls and I was on the 3rd floor. I was able to sleep after a while because I was exhausted, but I definitely would not recommend this place to anyone with trouble sleeping. The music STARTS at 11pm and goes at least until 2:30 am. I guess the hotel tries to make up for it by giving earplugs, but who wants to sleep with earplugs!? It’s obvious that the owners and employees of both the club and the hotel have never tried to sleep in one of the rooms, otherwise there is no way they would allow this to happen every night. Also the reception desk is supposed to be open until 11 pm but it was closed by 5 pm or so on both nights I stayed there. On top of this, they tried to charge me double for the room, not realizing I already prepaid- I think this was an honest mistake though. The location is great however and the room is a nice size (no housekeeping service). I would only recommend this place to someone who can sleep through anything and only if you are saving a significant amount of money over the next cheapest hotel.
Stayed 2 nights in May 2019
Response from Alejandro on 2 Jun 2019
Here guests, Thank you very much for your sincere and long review, we really appreciate giving us such a feedback. We know the music it is loud but is too little we can do about that, unfortunately it is like that when we are located in the middle of center and very close to a nightclub. Reception desk is open until 20:00 except Sundays an holly days (in may were some holly days). We hope you enjoyed your trip to Bergen.

4/10 Poor

Rune Mathias

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Nice place, but extremely noisy location (for my room) bar/discotheque close by playing loud until 2am or so...
Stayed 1 night in May 2019
Response from Alejandro on 30 May 2019
Dear Rune, thanks for your review, and as you said the music should stop at 2 AM. We know this can be an issue for our customers, however we do all in our hand to make you have a good stay with us.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and location. Minimalist but had the essentials
Stayed 1 night in May 2019
Response from Alora on 21 May 2019
Thank you for the top score! We appreciate it and hope to see you again :)

10/10 Excellent

Elinor, Aberdeen Scotland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was really nice and in an ideal spot to walk anywhere in Bergen
Stayed 1 night in Apr 2019
Response from Alora on 18 Apr 2019
Thank you for taking the time to review us, we glad to see that you enjoyed your stay and hope to see you again!

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from Alora on 7 Apr 2019
Thank you for reviewing us, we appreciate it!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally satisfied with the basic-ness of the Basic Bergen - clean, comfortable bed.
Stayed 1 night in Mar 2019
Response from Alora on 28 Mar 2019
Hi! Thank you for taking the time to write a review, we appreciate your feedback! We're thrilled to see that you enjoyed your stay with us and hope to see you again! Kind regards Alora Basic Hotel Bergen

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Petro on 21 Mar 2019
Thank you for the great review Manuel.We are happy you was satisfied with the stay. We hope to see you soon. :)

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Get what you pay for
Nice hotel but you get what you pay for. Consider bringing own toilet paper as the stuff provided is not soft at all.
Stayed 3 nights in Mar 2019
Response from Ionut on 7 Mar 2019
Hi James, Thank you for staying with us. We appreciate your feedback! About the toilet paper, the company we work with they was out of toilet paper, and the one you saw it was only temporary until we receive the stock. We hope to see you again. Have a good day :)

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Short stay in Bergen
Great value hotel in good location of Bergen, however it was next to two bars/ clubs which were very noisy on the Saturday night. Room was small but clean and functional. Overall good value from money.
Stayed 2 nights in Feb 2019
Response from Alora on 13 Feb 2019
Hi Holly, thank you for taking the time to write a review, we appreciate your feedback! We're glad to hear that you enjoyed your stay here with. We apologise for the noise, due to our location, there can be some noise from the neighborhood. We hope to see you again. Kind regards Alora Basic Hotel Bergen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good location, very city centre. Comfy bed and cozy room, much more than i expected. Also I arrived very late, good service for check in and everything.
Stayed 1 night in Jan 2019
Response from Alora on 9 Jan 2019
Hi! Thank you for the great review and a top score! We're thrilled to see that you enjoyed your stay with us and that we exceeded your expectations. We hope to see you again. Kind regards Alora Basic Hotel Bergen

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
- super noisy during the night, can still hear noise from pub outside even with earplugs on - house keeping service is not included, requested to charge extra, and even we agreed to pay, they still didnt clean it (need to pay extra for getting clean towels as well) - reception opening hours is quite short during winter time, 9:30-16:30, and rarely (1 out of 8) pick up the phone during operation hours
Stayed 2 nights in Dec 2018
Response from Ionut on 30 Dec 2018
Hello, I'm really sorry for the noise experience. With the housekeeping, we provide our customers only one free housekeeping per week. so if you stay more than 4 days you will have one free housekeeping. About paing, can you please tell me with who you talked with, because if our customers wants charged housekeeping, you will benefit for that. Kind regards! Ionut Bolbotina Hotel Manager

8/10 Good

Esther

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Alora on 21 Nov 2018
Hi Esther, thank you for the review, we appreciate it!

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Bergen
Great hotel, in a area full of restaurant and bars. Great quality-price ratio, comfortable room with everything we needed. Extremely clean
Stayed 1 night in Oct 2018
Response from Alora on 4 Nov 2018
Hi Francesca, thank you for the great review, we appreciate your feedback! We're glad to hear that enjoyed your stay here and hope to see you again :) Kind regards Alora Basic Hotel Bergen

6/10 Okay

Kostyantyn

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Very basic indeed
Very loud disco in the next building, so be ready to stay awake till 3am. Rather dirty room, but very friendly and helpful staff.
Stayed 3 nights in Oct 2018
Response from Iben, Basic Hotel Bergen on 27 Oct 2018
Hello Kostyantyn! Thank you for writing us a review. We are sorry the hotel room appeared dirty and will do our best to prevent this in the future. It makes us very happy that our lovely staff was of help, and we hope to see you again soon! Kind regards, Iben

6/10 Okay

Verified traveller

Liked: Room comfort
Support is poor. No body there to receive after 4.30pm particularly for the new guests.
Stayed 5 nights in Oct 2018

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bergen for five days
Nice size room, no TV use, can be very loud from night club but they give you ear plugs, close to everything, train, ferry, downtown
Stayed 4 nights in Oct 2018
Response from Alora on 1 Nov 2018
Hi Gary, thank you for your review, we appreciate your feedback! We glad to hear you like the size of the room and our location. We apologise about the TV, we have fix this issue. Regarding the noise we are centrally located and sometimes are can be noise from the nearby neighborhood, we apologise for the inconvenience. Hope to see you again. Kind regards. Alora

6/10 Okay

Torolf

Disliked: Room comfort
Good location, but very basic.
There was no TV and the bed was a bit too hard.
Stayed 2 nights in Oct 2018
Response from Iben, Basic Hotel Bergen on 21 Oct 2018
Hello Torolf! We are happy to read that you were satisfied with the hotel's location. We are sorry that the facilities did not live up to your expectations. We are in the process of having the TV signal fixed, but for now, they can be used for streaming only. We hope to see you again sometime! Kind regards, Iben

10/10 Excellent

Nindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in Oct 2018
Response from Alora on 14 Nov 2018
Hi Nindy, thank you for the great review, we appreciate it! We're glad to hear that you enjoyed your stay and liked our location. Hope to see you again. Kind regards Alora Basic Hotel Bergen

8/10 Good

Jackson, Battlle Lake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean.comfortable.good night sleep. Needed sleep as we had traveled for 28 hours
Stayed 1 night in Oct 2018
Response from Alora on 14 Nov 2018
Hi Jackson, thank you for the great review, we appreciate it! We're glad to hear that you enjoyed your stay and hope to see you again :) Kind regards Alora Basic Hotel Bergen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good facilities
Comfortable room with good facilities, having a fridge and kettle means you can save money on eating out. The hotel is in a central location in Bergen, convenient for sightseeing.
Stayed 3 nights in Sep 2018
Response from Alora on 3 Oct 2018
Hi! Thank you for the kind review, it's much appreciated! We're glad to hear that you enjoyed your stay here and hope to see you again, kind regards Alora Basic Hotel Bergen

8/10 Good

Larry

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2018
Response from Alora on 21 Sept 2018
Thank you for the good review, we appreciate it!

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic stay
Clean, cheap and in the middle of town. Just what I wanted.
Stayed 1 night in Sep 2018
Response from Alora on 21 Sept 2018
Hi Julian, thank you for the great review, we really appreciate it! Hope to see you again, kind regards Alora Basic Hotel Bergen

4/10 Poor

JOAN R.

Saturday night Noise
The room and bed were very comfortable. Easy walk to every thing we wanted to see. The only issue we had was it was a one night visit for us and unfortunately a Saturday night so very loud music from the club below and right next door. Thinking any night but possibly a Friday or Saturday would be better. Bed comfortable and good air. Nice counter young lady that stored our luggage. Very helpful. Good location.
Stayed 1 night in Sep 2018
Response from Alora on 21 Sept 2018
Hi Joan, thank you for taking the time to write a review, we appreciate your feedback! We glad to hear that you found the hotel's location convenient , the beds comfortable and the air clean. Unfortunately due to our central location, there can sometimes be some noise from the nearby neighborhood, we apologise if this was and inconvenience. Try asking for a room higher up next time you stay with us, there's less noise there. Kind regards Alora Basic Hotel Bergen

8/10 Good

David

Liked: Cleanliness, room comfort
A place to stay
The name says it all, but thats what we kooking for. Clean room, comfortable bed,centeraly located.
Stayed 3 nights in Aug 2018
Response from Basic Hotel Bergen on 12 Sept 2018
Hello David, Thank you for your kind review! We are glad you enjoyed your stay. Kind regards, Iben Basic Hotel Bergen

10/10 Excellent

Maneesh

Good location, friendly staff, clean.
Stayed 2 nights in Sep 2018
Response from Basic Hotel Bergen on 12 Sept 2018
Hello Maneesh, Thank you, we appreciate your feedback! Kind regards, Iben Basic Hotel Bergen

8/10 Good

Ann, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location not too far from the station
Good hotel for a short stop. There is a pub underneath that doesn't shut until 2.30 am. Sound not too bad if you close your bedroom windows which we realised on the 2nd night. No restaurant but linked to a cafe nearby.
Stayed 2 nights in Sep 2018
Response from Alora on 6 Sept 2018
Hi Ann, thank you for taking the time to write a review, we appreciate it! Due to the hotels central location there can at times be some noise from the nearby neighborhood, we apologize it this was an inconvenience. Hope to see you again, kind regards Alora Basic Hotel Bergen

8/10 Good

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the price, I thought it was better than best western. There was really loud music banging downstairs at one stage but I slept through it.
Stayed 1 night in Aug 2018
Response from Alora on 6 Sept 2018
Hi Jeanette, thank you for taking the time to write a review, we appreciate it! We're glad to hear that you enjoyed your stay here, and that the music didn't bother you. Hope to see you again, kind regards Alora

10/10 Excellent

lin, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Had the pleasure of staying here. Comfortable bed and great location
Stayed 2 nights in Aug 2018
Response from Alora on 27 Aug 2018
Hi Lin, thank you for the great review, we really appreciate it! Hope to see you again, kind regards Alora Basic Hotel Bergen