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Reviews of Mercure Benidorm

4 out of 5
Mercure Benidorm
Avenida de Panama, 5, Benidorm, Alicante

Reviews

9.2

Wonderful

Rating 10 - Excellent. 61 out of 93 reviews" "
Rating 8 - Good. 23 out of 93 reviews" "
Rating 6 - Okay. 7 out of 93 reviews" "
Rating 4 - Poor. 1 out of 93 reviews" "
Rating 2 - Terrible. 1 out of 93 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Gunnlaugur M.

Travelled with partner
Liked: Cleanliness
Hotel not my style
Stayed 4 nights in Mar 2024
Response from Mayte O - Gex, Mercure Benidorm. on 22 Mar 2024
Dear Gunnlaugur, We are sorry if Mercure Benidorm could not suit with your preferences. Regards,

10/10 Excellent

Tina

Stayed 1 night in Feb 2024
Response from Mayte O - Gex, Mercure Benidorm. on 22 Mar 2024
Dear Tina, Thank you for such a good scoring, for us it mean you have an amazing experience with us. We look forward to welcome you back.Regards,

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were extremely helpful and professional The Hotel was extremely clean and fresh
Stayed 6 nights in Dec 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 25 Jan 2024
Dear Mary, We are glad to verify you had a lovely experience with us, even that our staff was a highlight for you. We hope to welcome you back very soon. Kind regards,

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas break
Good service from start to finish. Really good breakfast. Good location. Couldnt fault anything.
Stayed 3 nights in Dec 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 30 Dec 2023
Dear Adam, Thank you for such a lovely feedback about your recent stay at Mercure Benidorm. We are looking forward to welcome you very soon. Regards,

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the food and the help from front desk, the rooms were nice too, a bad price on expedia. Do wish the pool was heated though as in the later months it catches no sun at all.
Stayed 3 nights in Dec 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 30 Dec 2023
Dear Paul, Thank you for giving us the highest score, our best reward. For us, it means the experience has met your expectations. We hope to welcome you back very soon. Regards,

10/10 Excellent

Marcus

Stayed 3 nights in Nov 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 20 Dec 2023
Dear Marcus, We are glad you have enjoyed your experience and we hope to welcome you back soon. Regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service
The customer service we received was excellent, even before our stay and continued during our visit. The Standard Room we had was quite small, but met all of our requirements. Two minor points, the toilet door was unusual in that it opened outwards with a low budget handle and the wardrobe had a cane drop down cover, which was not matching the quality of the rest of the room. Just minor points, as we had a super stay.
Stayed 3 nights in Nov 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 29 Nov 2023
Dear David,Thank you for taking the time to share your feedback with us.We appreciate your kind words towards the staff and feel really satisfied that you enjoyed this brand new hotel, its design and its food at Malaspina Restaurant.We will consider your suggestion for future improvements, and hope we have the opportunity to welcome you again in the near future. Kind regards.

10/10 Excellent

Dionne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great location, very clean, good value.
Stayed 3 nights in Nov 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 29 Nov 2023
Dear Dionne,We are excited to know that you have enjoyed a great experience and we are looking forward to welcoming you again.Regards

10/10 Excellent

Kayleigh

Stayed 3 nights in Nov 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 20 Dec 2023
Thank you for giving us the highest score, this is our best reward. We hope to welcome you back very soon. Kind regards,

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old town Mecure hotel
Very good stay in old town. Had deluxe room at the Mercury hotel. had a large veranda which faced the pool and was a sun trap all afternoon. Great location for beach and old town. Breakfast was good with lots of choice and cava on arrival was a lovely touch. Only negative was pool area is so covered by trees and shrubs that getting the sun was nearly impossible the few beds that did had people leaving towels on loungers from early so never available. We went the beach which was 18euro for 2 beds and a parasol. Glad we packed hoodies and tracksuit for evenings as can get windy and temperature drops. Great places to eat and plenty of bars in old town. Try Tapas alley and long walks along the spotless promenade stopping to people watch and having another beer.
Stayed 4 nights in Oct 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 10 Nov 2023
Dear Ronald, Thank you for sharing this lovely review about your impression at Mercure Benidorm. We hope to welcome you back very soon.Regards,

10/10 Excellent

Tonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 29 Oct 2023
Dear Tonia, Thank you for giving us the hight score regarding to your recent stay at Mercure Benidorm. We hope to welcome you back very soon.Regards,

8/10 Good

william

Stayed 2 nights in Oct 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 21 Oct 2023
Dear William, Thanks you for valuating your recent stay with us.We are glad you have enjoyed the experience and we hope to see you again in a near future. Regards,

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the beaches, nightlife, and old town.
Stayed 4 nights in Oct 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 12 Oct 2023
Dear Carol, Thank you for such a nice feedback about your recent stay at Mercure Benidorm. We are looking forward to welcome you very soon. Regards,

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 30 Sept 2023
Dear Andy, Thank you for giving us the highest scoring. Regards,

8/10 Good

G

Stayed 1 night in Aug 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 23 Aug 2023
Estimad@ G, Gracias por compartirnos tu valoración. Un saludo,

8/10 Good

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
So nearly perfect!!
Stayed 4 nights in Jul 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 8 Aug 2023
Dear Matthew, We are glad to verify you had enjoyed your experience at Mercure Benidorm. We hope to welcome you back soon. Regards,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are going to stay in Benidorm and want tranquility - this is the place! The staff are extremely helpful and kind; the property is immaculate and well maintained; the food and beverages are top notch; in short, this is the place to relax, decompress, and enjoy the sunshine of Spain!
Stayed 1 night in Jun 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 27 Jul 2023
Dear Christopher,Thank you for giving us this scoring and recommending us by this channel. Our greatest reward is that our guest enjoy the experience with us.We are looking forward to welcoming you back,Regards,

6/10 Okay

Louise

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, service could improve.
Nice hotel. Service at dinner disappointing. Very slow to order drinks, remove dirty plates and replenish hot food. Breakfast service much better
Stayed 2 nights in Jun 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 27 Jul 2023
Dear Louise, Thank you for sharing your impressions with us. We will share your comment with the corresponding department. We very appreciate you sharing your concerns, and we hope to have the opportunity to welcome you back.Regards,

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel worth every penny
Amazing hotel. Staff are extremely attentive. Hotel was clean and very nice. Greeted on the way in and out. We had a couple issues in our room with the tv but they were sorted in less than 10 minutes! The pool was so nice and there was an outside seating area which was lovely to have a drink there. Breakfast was fresh and good variety! Cannot wait to stay here again
Stayed 2 nights in Jun 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 30 Jun 2023
Dear Grace,Thank you for recommending us for this channel.That you rate us with the best score fills us with joy. It is our reference to verify that you have enjoyed an unforgettable experience at Mercure Benidorm. We hope to see you here again soon.Regards,

8/10 Good

Timothy

Liked: Cleanliness, property conditions & facilities, room comfort
Overall nice modern hotel close to beach!
A very nice recently modernised hotel in the slightly quieter part of Benidorm, 5 mins from the beach. Overall was very happy, you will have a good time not be disappointed. Staff were all very friendly, however trying to get their attention was sometimes a challenge/ a bit slow. Food & breakfast was top notch! Only real criticism is why put glass doors/ showers on the WC?
Stayed 3 nights in Jun 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 16 Jun 2023
Dear, We greatly appreciate your feedback on your stay at the Mercure Benidorm. It is always a pleasure to receive positive feedback, and I will share your comment with our team as we work to continuously improve the quality of our services. We hope to have you back very soon.All the best,

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 16 Jun 2023
Dear Gary,Thank you for sharing this score with us.That you have had the best possible experience at Mercure Benidorm is the most important thing to us.We hope you come back once more to meet your expectations once again.All the best,

10/10 Excellent

Evelyne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has been recently refurbished to a high standard. Through out the decorations are muted creams & taupes. I had a standard room which was ample for two people sharing I particularly liked the large balcony and how the shower, toilet & wash basin were all separate from each other. The beds were really comfy. The staff were all very helpful especially the reception as they spoke a good standard of English. The swimming pool isn’t heated and was pretty chilly. They should put a notice by the pool saying you can’t reserve sun loungers as a poor boy comes up to you after 10 mins to tell you your towels will be taken if you leave them unattended. The breakfast & dinner options had plenty of choices but I think some nights there were too many fish options. The hotel is the far end of the noisy parts but close enough to walk in if desired. The weather was awful for a few days it would of been nice if they had laid on some entertainment whilst we stuck in the hotel waiting for the rain to stop.
Stayed 7 nights in May 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 28 May 2023
Dear Evelyne, We are so happy reading this message. It is a pleasure to know that you have enjoyed the experience at Mercure Benidorm and verify that the result of our effort is worth it, just to receive feedback from happy guests like you.I will pass on your satisfaction to the team and, obviously, we hope to be able to welcome you again very soon.Warmest regards,

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel in not the best area.
Relatively new hotel. Very clean. Good breakfast. Comfortable bed. Had a power cut, couldn't open door, safe, no water. An announcement on a board would have been helpful, as no communication about the situation. Other than that couldnt fault.
Stayed 3 nights in May 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 27 May 2023
Dear Patricia, Thank you for taking the time to share a review.We are delighted to read the hotel came up to your expectations due to the modern facilities and comfort of our new Mercure Benidorm. We are sorry for any inconvenience we may have caused you due to the unforeseen electrical problem, as it was something outside the hotel.We hope to have the opportunity to welcome you back very soon.Kind regards.

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Hotel
Lovely hotel , friendly staff , very clean. I would definitely recommend this hotel. Great location and only 5 minutes to beach
Stayed 1 night in May 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 26 May 2023
Dear Melanie,We are very happy that you rate us with the highest score, since this refers to the fact that the experience at Mercure Benidorm met your expectations.We hope to have you back very soon.All the best,

8/10 Good

GUILHERME

Liked: Cleanliness, property conditions & facilities, room comfort
Will look for alternative next time
Tourist hotel with an abundance of guests from the UK. Small rooms facing a pool. Sun loungers reserved by guests with towels since before breakfast. Hotel very close (5 min walk) to beaches. Breakfast very average but free.
Stayed 2 nights in May 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 26 May 2023
Dear Guilherme, Thank you for your assessment, which we take into account to continue improving.We are glad you have enjoyed our location and breakfast. Regards,

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the better hotels in Benidorm
Lovely hotel, great location. Friendly staff. 2 small issues. Limited number of sunbeds around the pool and a little slow on the check in process
Stayed 3 nights in Apr 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 6 May 2023
Dear Gary, Thank you for sharing your opinion with us. We are happy to read you have enjoyed your experience at Mercure Benidorm. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and we will consider your suggestions for future improvements, We very appreciate you sharing your concerns, and we hope to welcome you back in the near future.Regards,

10/10 Excellent

jan

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 26 May 2023
Dear Jan, We are very happy that you rate us with the highest score, since this refers to the fact that the experience at Mercure Benidorm met your expectations.We hope to have you back very soon.All the best,

10/10 Excellent

Jamie

Stayed 3 nights in Apr 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 26 May 2023
Dear Jamie,We are delighted to know that you have enjoyed a wonderful experience and we are looking forward to welcoming you back.All the best,

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, lovely stay
Great hotel, lovely stay
Stayed 3 nights in Apr 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 28 Apr 2023
Dear John, Thank you for sharing your feedback with us. We are glad you have enjoyed your stay at Mercure Benidorm and we hope to have the opportunitie to welcome you again in a near future. Regards,

10/10 Excellent

Nigel

Stayed 2 nights in Mar 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 10 Apr 2023
Dear Nigel, Thank you for sharing with us this nice scoring and we hope to welcome you very soon again.Regards,

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There should be more vegan options at breakfast and on the main menu. There was only one menu item I could order. There were no hot breakfast items for vegans.
Stayed 1 night in Mar 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 21 Mar 2023
Dear Jessica, Thank you for sharing your feedback with us. We are happy that you have enjoyed the experience at Mercure Benidorm.We will consider your suggestion about the breakfast for future improvements, and hope we have the opportunity to welcome you again in the near future. Regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Great overnight stay and lovely dinner and breakfast.
Stayed 1 night in Feb 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 4 Mar 2023
Dear Michael,Thank you for recommending us for this platform.That you rate us with the best score make us very happy and proud. It is our reference to verify that they have had an unforgettable experience at Mercure Benidorm that meets your expectations.We hope to have you back very soon.All the best,

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Mayte O – Guest experience, Mercure Benidorm. on 22 Dec 2022
Dear Linda, Thank you for taking the time to share your feedback and such a good scoring. We are very glad to verify you have enjoyed your stay at Mercure Benidorm. We hope to see you very soon. Regards,

6/10 Okay

Paul

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Boarding Kennel or Hotel
Dog friendly hotel , barking dogs spoiled time by the pool, growling dog in stair well. Great breakfast, beds comfortable. Staff in general very friendly and accomdating. Would i stay again ? I prefer a hotel rather than a kennel, why listen to barking dogs when there are many other options in terms of hotels. If your travelling without animals why take the risk?
Stayed 3 nights in Dec 2022
Response from Mayte O – Guest experience, Mercure Benidorm. on 12 Dec 2022
Dear Paul, Thank you for sharing your opinion with us. We appreciate your kind words towards the staff and feel really satisfied that you enjoyed this brand new hotel, its design and its food at Malaspina Restaurant. We are sorry if you do not like that we are pet friendly, generally, our animals are well behaved and, to this day, we did not have any negative feedback. We hope to have a new opportunity to see you.Regards,

10/10 Excellent

Harald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New design hotel at great prices
Very recently opened hotel. Great design and service. Feels more like you’re in a Caribbean resort hotel
Stayed 1 night in Nov 2022
Response from Mayte O – Guest experience, Mercure Benidorm. on 27 Nov 2022
Dear Harald, Thank you for taking the time to share a review.We are delighted to read the hotel came up to your expectations due to the modern facilities, customer service and comfort comparing us like an Caribbean resort. I hope we have the opportunity to welcome you back very soon.Kind regards.Mayte O – Guest experience, Mercure Benidorm.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Mayte O – Guest experience, Mercure Benidorm. on 24 Nov 2022
Dear Anonymous, Thank you for taking the time to share your impresion with us.We appreciate your positive feedback and hope we have the opportunity to welcome you again in the near future. Kind regards.

10/10 Excellent

Ilya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Laura P - Quality Manager, Mercure Benidorm on 13 Oct 2022
Dear Ilya,Thank you for taking the time to share a review.We are delighted to read the hotel came up to your expectations and also that you had a fantastic time with us. I hope we have the opportunity to welcome you back very soon. Kind regards.Laura P - Quality Manager, Mercure Benidorm.

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sparkling new hotel
They've clearly put a lot of thought (and money!) into creating Mercure Benidorm and to very good effect. Our room was modern, well thought out and practical. All of the staff we encountered were great to deal with and clearly enthusiastic about their new hotel. Breakfast was excellent as was the dinner we had one evening. The hotel is definitely operating below capacity and some finishing touches are still being applied. We were very impressed and would definitely stay here again.
Stayed 2 nights in Jun 2022
Response from Laura P - Quality Manager, Mercure Benidorm. on 24 Jun 2022
Dear Stewart, Thank you for sharing your feedback with us. We feel very excited that you had such a good stay. Our aim is to create unique experiences, and we feel satisfied we made it possible. We will keep working hard to maintain the highest level of service possible and also to keep improving the small details. We look forward to hearing from you again soon. Warmest regards.

8/10 Good

Cristian

Stayed 2 nights in May 2024

10/10 Excellent

Benjamin

Stayed 3 nights in Mar 2024
Response from Mayte O - Gex, Mercure Benidorm. on 25 Mar 2024
Dear Benjamin,Thank you very much for your review. We are thrilled to hear how much you enjoyed your stay and we look forward to welcoming you back soon. Kind regards,

8/10 Good

Nina

Stayed 2 nights in Feb 2024
Response from Mayte O – Guest experience, Mercure Benidorm. on 23 Feb 2024
Dear Andrey, Thank you for sharing your feedback about your impression at Mercure Benidorm. We hope to welcome you back very soon.Regards,

10/10 Excellent

Jelter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mooi hotel met goede service en verzorgd ontbijt. Op wandelafstand van het strand.
Stayed 3 nights in Jan 2024
Response from Mayte O – Guest experience, Mercure Benidorm. on 25 Jan 2024
Dear Jelter, Thank you very much for this nice feedback. We will be waiting for your next visit. Kind regards,

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Mayte O – Guest experience, Mercure Benidorm. on 25 Jan 2024
Dear John, Thank you for your scoring and we hope to welcome you back soon. Regards,

10/10 Excellent

Jelter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mayte O – Guest experience, Mercure Benidorm. on 9 Feb 2024
Dear Jelter, Thank you for such a nice scoring, we hope to welcome you back very soon. Regards,

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 20 Dec 2023
Gracias por regalarnos la máxima puntuación. Es nuestra mayor recompensa. Esperamos daros la bienvenida de nuevo muy pronto. Un saludo,

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 15 Nov 2023
Dear Jenny, Thank you for this nice scoring regarding to your recent stay with us. Hoping to welcome you back very soon. Regards,

4/10 Poor

charles

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location shame about the breakfa facilities
Breakfast is a cattle market only two coffee machines for 100+ guests. Each machine takes over a minute to make one cup, it’s ground brewed and the poured and then flushes the spout. Absolutely useless system. Pool is very sunbathing unfriendly. Too many trees.
Stayed 2 nights in Sep 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 5 Oct 2023
Dear Charles, Thank you for sharing your feedback with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.In reference to the issue you mentioned about the queues at the coffee machines to get hot water for breakfast. We have been aware of it and we are trying to improve it. A water-only heater has been installed and it has been located in the breakfast buffet to speed up this service and avoid customers waiting at the coffee machines. We are following up the new measure and hope it will help our guests enjoy a more fluid breakfast without queues.We are sorry if the experience in our breakfast have overshadow the rest of your stay.Regards,

8/10 Good

Esther Jacqueline van der

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In de binnentuin heerlijk rustig na de drukte v d stad
Stayed 3 nights in Sep 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 30 Sept 2023
Beste Esther,We zijn blij om te weten dat je een geweldige ervaring hebt gehad en we kijken ernaar uit je weer te mogen verwelkomen.Al het beste,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espectacular para repetir una y otra vez
El hotel es espectacular, tanto habitaciones como piscina y destaca la amabilidad de todo el personal. Se agradecería la opción de media pensión en la comida o pensión completa. Falta personal en el Restaurante que implica lentitud en el servicio pero la comida y la amabilidad del personal compensan. Mención especial a las antiguas camareras del Benilux en el desayuno que siguen igual de serviciales y amables haciéndote sentir como en casa. Hemos tenido algún inconveniente a lo largo de la estancia pero el Hotel se ha esforzado con creces en solventarlo y compensarnos. Muchas gracias y volveremos seguro!
Stayed 3 nights in Aug 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 5 Sept 2023
Estimad@ Anónimo, Gracias por compartirnos tus impresiones. Que hayáis tenido la mejor experiencia posible en Mercure Benidorm y nuestro personal haya contribuído a ello, es lo más importante para nosotros. Esperamos que volváis una vez más para cumplir nuevamente con vuestras expectativas. Un saludo,

10/10 Excellent

Rafayel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien
Personal inmejorable, todos muy amables. Todo muy limpio y cómodo. Tuvimos problemas con el aire acondicionado y nos cambiaron de habitación sin problemas y se portaron muy bien con nosotros.
Stayed 2 nights in Aug 2023
Response from Mayte O – Guest experience, Mercure Benidorm. on 23 Aug 2023
Estimado Rafayel, Estamos muy contentos de que la experiencia en Mercure Benidorm. haya sido positiva y os hayáis sentido tan bien tratados. Estamos deseando daros la bienvenida de nuevo. Un saludo