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Reviews of Best Western Belleville

2.5 out of 5
Best Western Belleville
387 North Front St, Belleville, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 445 out of 1001 reviews" "
Rating 8 - Good. 417 out of 1001 reviews" "
Rating 6 - Okay. 89 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Racquel

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Amanda Bronzan-Operations Manager on 18 Mar 2024
We appreciate your feedback and look forward to seeing you again here at the Best Western Belleville

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was friendly and helpful
Stayed 1 night in Mar 2024
Response from Amanda Bronzan-Operations Manager on 11 Mar 2024
Thank you for your feedback and look forward to seeing you again soon at the Best Western Belleville.

8/10 Good

Kim

Stayed 1 night in Mar 2024
Response from Amanda Bronzan-Operations Manager on 5 Mar 2024
Thank you for your feedback!

10/10 Excellent

Lorna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean outside and inside complimentary newspaper.Loved the murals inside the rooms of areas of Belleville and near by sandbanks.And the elevator mural was super..Eating area was well planned out with swimming pool in the background.And enjoyed the temperature of the pool.Anytime complimentary drinks of juice water coffee tea was appreciated.Beds very comfortable.Shower pressure wonderfull.
Stayed 1 night in Mar 2024
Response from Amanda Bronzan-Operations Manager on 5 Mar 2024
We appreciate your feedback and glad to hear you enjoyed your stay. Hope to see you again soon!

6/10 Okay

Kevin

Stayed 2 nights in Feb 2024
Response from Amanda Bronzan-Operations Manager on 5 Mar 2024
Thank you for your feedback and hope to see you return to the Best Western Belleville

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was accommodating.
Stayed 2 nights in Feb 2024
Response from Amanda Bronzan-Operations Manager on 26 Feb 2024
Appreciate the feedback and hope to see you again!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A few years ago, when on a road trip from Ontario to Alberta I had the opportunity to stay in a number of Best Western's. I would rate customer service, cleanliness, general condition of the rooms and property as excellent. The Best Western in Belleville did not disappoint !!! I highly recommend travellers to Belleville consider staying at the Best Western! I'm confident you will agree with me that on all levels (customer service, cleanliness, room and property condition) this Best Western's rating is excellent. Enjoy your stay as did I.
Stayed 1 night in Feb 2024
Response from Amanda Bronzan-Operations Manager on 26 Feb 2024
We appreciate your feedback and look forward to seeing you again here at the Best Western Belleville.

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the arena and other hotels
Stayed 2 nights in Feb 2024
Response from Amanda Bronzan-Operations Manager on 26 Feb 2024
Thank you for your feedback!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they were so helpful with changing our room when I found out it did not have a tub but just a shower with it being booked for broomball tournament ( which we were attending) & it being Family day weekend. They were able to let us stay in that room for the weekend. it was so nice since I was experience stiffness after a very long drive that twice as long -ended up 9 hours on road instead of just 4 1/2 due to weather & very slow traffic on the 401.
Stayed 3 nights in Feb 2024
Response from Amanda Bronzan-Operations Manager on 20 Feb 2024
We appreciate your feedback, and so happy to hear you enjoyed your weekend. Look forward to seeing you again soon here at the Best Western Belleville

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a perfect stay!
Stayed 1 night in Feb 2024
Response from Amanda Bronzan-Operations Manager on 20 Feb 2024
Thank you very much for your feedback. Look forward to seeing you again soon.

8/10 Good

Miguel Ruphuy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
It was conveniently located for a stop on our road trip
Stayed 1 night in Dec 2023
Response from Amanda Bronzan-Operations Manager on 20 Feb 2024
We appreciate your feedback and look forward to seeing you again here at BW

10/10 Excellent

Jessica

Liked: Amenities
My favourite place to stay!
Stayed 1 night in Feb 2024
Response from Amanda Bronzan-Operations Manager on 20 Feb 2024
We appreciate your feedback and cant wait to have you back here in Belleville

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the hot tub and the pool. The breakfast had a nice variety of food.
Stayed 1 night in Jan 2024
Response from Amanda Bronzan-Operations Manager on 20 Feb 2024
Happy to hear you enjoyed your stay and cant wait to have you return!

4/10 Poor

Michelle

Travelled with family
I have stayed at a lot of Best Western’s and this was my most disappointing. The bed and pillows were uncomfortable and whilst the bathroom had been fairly newly refurbished, the design of the bathtub/shower meant that the side of the tub was very high to climb over and the shower head was mounted quite low. I am 5ft 8 and found it only just high enough. A taller person would struggle to wash hair easily. Towels were small, and low in quantity. The smell of popcorn from the bar area was overpowering and overwhelmed the whole hotel. Breakfast was not well stocked and was understaffed. We were unfortunate that we had some very inconsiderate and noisy neighbours near our room who kept us awake with loud music, doors slamming and wall banging through the night. Despite repeated calls to reception at 11:30pm and 1:00am not much was done and as a result very little sleep was had. We were in town for my son’s tumbling competition and this was not the preparation we needed. Unfortunately, we won’t be staying at this hotel again.
Stayed 1 night in Jan 2024
Response from Amanda Bronzan-Operations Manager on 20 Feb 2024
We do apologize that you didnt enjoy your stay. If there is anything we can do, please reach out. We would like to have you back to show you how much we enjoy taking care of our guests

8/10 Good

Mike

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Tonisha Porter -General Manager on 24 Jan 2024
Thank you Mike for your review, we hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I checked in very late, had breakfast and left, but I appreciated the staff greeting I received when I got there, and the offer of tea or coffee. Breakfast area was very nice and the staff I met in the halls and elevator were very friendly.
Stayed 1 night in Jan 2024
Response from Tonisha Porter -General Manager on 24 Jan 2024
Thank you so very much for your feedback, we are happy to hear that you enjoyed your stay with us. Thank you for the kind mentions about our staff, we are pleased that they were all friendly and helpful.

10/10 Excellent

Karine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay there. The staff was the nicest. They made popcorn on friday! The breakfast is good according to my boyfriend. I only had the cereals and almond milk (thank you for including dairy free options). It was real sweet !! I recommend eating at Shoeless Joe next to the hotel, it was so good. The pool is nice and the little hot tub is even nicer. Thank you Belleville !
Stayed 3 nights in Jan 2024
Response from Tonisha Porter -General Manager on 24 Jan 2024
Thank you for your feedback about all the amenities, we are so pleased to hear you loved your stay with us , we hope to see you again soon!

10/10 Excellent

Malana

Stayed 1 night in Jan 2024
Response from Tonisha Porter -General Manager on 24 Jan 2024
Thank you for your feedback! We are happy to see you enjoyed your stay with us , we hope to see you again soon!

6/10 Okay

Britton

Travelled with family, Travelled with pets
Disliked: Cleanliness
room was incredibly hot and dirty
Stayed 1 night in Jan 2024
Response from Tonisha Porter -General Manager on 24 Jan 2024
Thank you for your feedback about your stay , we are sorry to hear that your didn't feel your stay was a out of 5. For future stays please advise the front desk that you are not happy with your room cleanliness, and we can ensure too fix that. As well please note at our location the heat is controlled within the room by the guest if you ever need assistance we are here to help!We hope if you are back in the area that you will choose our location again so we can provide you with the 5 out 5 stay you deserve!

8/10 Good

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tonisha Porter -General Manager on 24 Jan 2024
Thank you for your review, we appreciate you taking the time to submit feedback about your stay with us! We hope to see you back again soon!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tonisha Porter -General Manager on 24 Jan 2024
Thank you for your review! We are pleased you enjoyed your stay ! We look forward to seeing you again soon!

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated
Stayed 2 nights in Dec 2023
Response from Tonisha Porter -General Manager on 24 Jan 2024
Thank you for your review, we are so pleased to hear that you enjoyed your stay at out location! We hope you continue to choose Best Western, and we will see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is probably my 15th stay at this hotel. Clean, with helpful and courteous staff—a great value.
Stayed 1 night in Dec 2023
Response from Tonisha Porter -General Manager on 24 Jan 2024
Thank you Michael, we are so pleased to see you return to our location time and time again! We look forward to seeing you again in 2024!

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Overall a nice place to stay, bar restaurant is was above average. Front desk was good, security was great l.
Stayed 1 night in Nov 2023
Response from Tonisha Porter -General Manager on 24 Jan 2024
Thank you for your feedback, we are pleased to hear that you enjoyed your stay with us! We hope you will choose our location again if you come back to Belleville!

10/10 Excellent

Larissa

Stayed 1 night in Dec 2023
Response from Tonisha Porter -General Manager on 24 Jan 2024
Thank you for taking the time to submit a review, we are pleased you enjoyed your stay with us! We hope you come back again in 2024!

10/10 Excellent

Ying, Thornhill

Stayed 1 night in Dec 2023
Response from Tonisha Porter -General Manager on 24 Jan 2024
Thank you kindly for your review! We are so pleased you enjoyed your stay with us!We hope to see you again in 2024!

10/10 Excellent

Axesh

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Amanda Bronzan-Operations Manager on 30 Nov 2023
Thank you for your feedback

8/10 Good

Gary

Travelled with partner
Liked: Property conditions & facilities
The breakfast was disappointing, no waffle batter, no bacon. The fridge was noisy.
Stayed 1 night in Nov 2023
Response from Amanda Bronzan-Operations Manager on 29 Nov 2023
Our apologies in regards to being out of some supplies during your stay. I assure you this is not a regular thing. We do hope you come back to Best Western Belleville t enjoy a full top notch experience

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Amanda Bronzan-Operations Manager on 28 Nov 2023
We appreciate your feedback and look forward to seeing you again here at the Best Western Belleville

6/10 Okay

Rajat

Business traveller
Disliked: Staff & service
The staff claimed that we had not paid for our reservation even though we had the Expedia booking confirmation and proof of payment. In the end it was rectified but left us questioning the integrity of the hotel.
Stayed 1 night in Nov 2023
Response from Amanda Bronzan-Operations Manager on 24 Nov 2023
Our apologies. Sometimes when booking through 3rd parties, things like this can happen. Happy to see it was fixed up and I ensure you this hotel takes deep regard for ensuring our guests have the best stays

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nicely appointed room on our early arrival. Breakfast included freshly made scrambled eggs and sausages as well as the option to make your own waffle. The regular other basic options were also available. . My daughter and grandson enjoyed the pool and the hot tub. Staff was friends and helpful. We will use this hotel again.
Stayed 2 nights in Nov 2023
Response from Amanda Bronzan-Operations Manager on 24 Nov 2023
Wonderful to hear you enjoyed your stay to the fullest. Hope to see you again here soon at the Best western Belleville

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Amanda Bronzan-Operations Manager on 15 Nov 2023
We appreciate your feedback, look forward to seeing you again here at the Best Western Belleville

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Amanda Bronzan-Operations Manager on 13 Nov 2023
Appreciate your review. Hope to see you again here at The Best Western Belleville

6/10 Okay

Karen

Liked: Cleanliness, staff & service
A few not so nice things but staff was wonderful!!
Staff was terrific!! Breakfast as you’d expect and the hot was hot. Much much though. Bathroom could have been cleaner, dirt around toilet base and mirror had smears and drip marks. Beside the bed, under the floating night stand was an orange outside extension cord with a white indoor power bar plugged into it. I can only guess it’s for electronics to recharge as there’s no plug ins or usb connections on either night stand ( not a well thought out Reno from 2022). Person in adjoining room was smoking a couple times so off course it came right in. The the person next door repeatedly and violently vomited/wretched for over an hour. All this topped off with a early morning building fire alarm. Staff is wonderful. 😊
Stayed 1 night in Nov 2023
Response from Amanda Bronzan-Operations Manager on 10 Nov 2023
We do apologize for the inconvenience that you experienced here. We assure you this is not a regular thing and would love to have you back here at the Best Western Belleville.

10/10 Excellent

Le

Good
Stayed 1 night in Oct 2023
Response from Amanda Bronzan-Operations Manager on 8 Nov 2023
Appreciate your feedback and look forward to seeing you again here soon.

10/10 Excellent

Maria

Travelled with partner
Fast friendly check in and staff
Stayed 1 night in Oct 2023
Response from Amanda Bronzan-Operations Manager on 1 Nov 2023
Wonderful to hear! Come see us again soon here at the Best Western Belleville

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the morning breakfast was eggs and bacon, coffee and toast.
Stayed 1 night in Oct 2023
Response from Amanda Bronzan-Operations Manager on 31 Oct 2023
We appreciate your feedback and hope to see you again soon here at the Best Western Belleville

10/10 Excellent

Robert, woodstock

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and spacious and all the staff were helpful and the breakfast was great as well as the lady that runs it Wonderful Hotel, we would certainly stay there again
Stayed 1 night in Oct 2023
Response from Amanda Bronzan-Operations Manager on 25 Oct 2023
Most wonderful to hear you had a great stay overall. Hope to see you again soon here at the Best Western Belleville

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleased with our stay. Breakfast was good. Attendant was excellent. Centrally located. Hotel was clean. Staff was very helpful.
Stayed 2 nights in Oct 2023
Response from Amanda Bronzan-Operations Manager on 23 Oct 2023
So wonderful to hear you enjoyed your stay. Hope to see you again soon here at the Best Western Belleville

6/10 Okay

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Amanda Bronzan-Operations Manager on 18 Oct 2023
We appreciate your feedback and look forward to seeing you again here at Best Western Belleville

10/10 Excellent

Mike

Stayed 1 night in Oct 2023
Response from Amanda Bronzan-Operations Manager on 8 Nov 2023
We appreciate your feedback and look forward to seeing you again here at the Best Western Belleville

8/10 Good

MARY-ELLEN

Liked: Cleanliness, staff & service, property conditions & facilities
All good. We enjoyed the pool and hot tub
Stayed 2 nights in Oct 2023
Response from Amanda Bronzan-Operations Manager on 16 Oct 2023
Love to hear that you enjoyed some of our amenities and look forward to seeing you again soon here at the Best Western Belleville

6/10 Okay

Tammy

Stayed 1 night in Oct 2023
Response from Amanda Bronzan-Operations Manager on 16 Oct 2023
We appreciate your feedback and look forward to seeing you again here at the Best Western Belleville

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Amanda Bronzan-Operations Manager on 11 Oct 2023
We appreciate your feedback and look forward to seeing you again here at Best Western Belleville

8/10 Good

Marlanka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Amanda Bronzan-Operations Manager on 11 Oct 2023
Thank you for your feedback and hope to see you again soon here at The Best Western Belleville

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kayla and staff are excellent, we had a very relaxing 3-night stay
Stayed 3 nights in Sep 2023
Response from Amanda Bronzan-Operations Manager on 4 Oct 2023
Wonderful to hear our staff helped make the stay more relaxing. Hope to see you again soon here at Best Western Belleville

10/10 Excellent

Greg

Stayed 1 night in Sep 2023
Response from Amanda Bronzan-Operations Manager on 23 Oct 2023
Thank you for your feedback. We look forward to seeing you again here at the Best Western Belleville

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Amanda Bronzan-Operations Manager on 2 Oct 2023
we appreciate your feedback

8/10 Good

June

Travelled with partner
Liked: Property conditions & facilities
Disappointed with breakfast
Stayed 2 nights in Sep 2023
Response from Amanda Bronzan-Operations Manager on 2 Oct 2023
Sorry to hear you didn't enjoy our breakfast. Perhaps a return visit and a chance to try something new here at the best western Belleville

8/10 Good

Sarah

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We had a great weekend stay 😊
Stayed 2 nights in Sep 2023
Response from Amanda Bronzan-Operations Manager on 26 Sept 2023
Love seeing you had a great weekend. Hope to see you again here at the Best Western Belleville