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Reviews of Crowne Plaza Gerrards Cross, an IHG Hotel

4 out of 5
Crowne Plaza Gerrards Cross, an IHG Hotel
Oxford Road, Beaconsfield, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 505 out of 865 reviews" "
Rating 8 - Good. 217 out of 865 reviews" "
Rating 6 - Okay. 78 out of 865 reviews" "
Rating 4 - Poor. 39 out of 865 reviews" "
Rating 2 - Terrible. 26 out of 865 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in May 2024
Response from Stephen Budd - Night Manager on 22 May 2024
Thank you for taking the time to provide us feedback of your recent experience with us, David. We're always happy to see a positive review and a 4 out of 5 is great. Do feel free to be in touch If you'd like to let us know how we could've made your experience a 5 out of 5! All the best and we hope to see you again soon.Kindest Regards,

6/10 Okay

Robert

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Changing rooms in the pool area are falling apart, surrounding area like a building site. Rooms are ageing & tired. Hope is past its best & not to 4 star standard.
Stayed 1 night in May 2024
Response from Beata & the Team on 6 May 2024
Hello Robert,I'm sorry to hear about your experience at the pool area. Your feedback is invaluable, and I'll make sure to pass it along to the management. They'll want to address these issues promptly to ensure that all facilities meet the expected standards. Thank you for bringing this to our attention!

10/10 Excellent

Isra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, stayed over for a wedding. Conveniently located just off the M40. Great spa, jacuzzi and pool. Good clean rooms, staff are friendly and went above and beyond. Only thing being close to a motorway, not much in terms of dining around the hotel.
Stayed 2 nights in Apr 2024
Response from Stephen Budd - Night Manager on 2 May 2024
Thank you so much for your positive feedback regarding your previous stay with us, Isra! We're happy to know that you enjoyed your time with us and were satisfied with the facilities and services provided by our staff. We hope we're able to see you again soon. Kindest Regards,

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Lovely Lovely
Stayed 2 nights in Mar 2024
Response from Stephen Budd - Night Manager on 2 Apr 2024
Thank you so much Anita! We're so happy to see we had such a positive impact on you during your recent stay with us! We put so much effort into ensuring our guests are made to feel welcome and relaxed, in order to enjoy your time in the hotel and asociated facilities. We always love to see such positive feedback and we hope that means we'll be able to see you again, in the future!Kindest Regards,

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Beata& the Team on 19 Mar 2024
Hello Daniel, Thank you for your candid review. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Kind regards,

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptional Beata at front desk. Diana, Davina Victoria Lydia. Great job
Stayed 13 nights in Feb 2024
Response from Beata, Diana, Davina, Wiktoria, Lidia & the Team on 12 Mar 2024
Dear Lionel, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We will see you soon. Best wishes from

8/10 Good

Sharon

Stayed 1 night in Feb 2024
Response from Beata & the Team on 2 Mar 2024
Dear Sharon, Thank you for your candid review. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Kind regards,

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing all round
Perfect spa break. Great staff, tasty breakfast, lovely bar and restaurant. Spacious spotless comfy room. Spa was amazing
Stayed 2 nights in Feb 2024
Response from Beata & the Team on 2 Mar 2024
Hello Jasmine, Thank you for your candid review. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Kind regards,

10/10 Excellent

julie

Stayed 1 night in Feb 2024
Response from Beata & the Team on 2 Mar 2024
Hello Julie, Thank you for your candid review. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Kind regards,

10/10 Excellent

Ivor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great swimming pool and facilities. Very friendly staff
Stayed 1 night in Feb 2024
Response from Beata & the Team on 25 Feb 2024
Thank you for your candid review. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future. Kind regards,

10/10 Excellent

Aimie

Stayed 1 night in Feb 2024
Response from Beata& the Team on 20 Feb 2024
Hello Aimie, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best wishes,

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Beata & the Team on 19 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best wishes,

10/10 Excellent

ahmet

Stayed 1 night in Feb 2024
Response from Beata & the Team on 19 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best wishes,

2/10 Terrible

Kase

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Beata & the Team on 13 Feb 2024
Thank you for your candid review. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Kind regards,

8/10 Good

Charles

Stayed 1 night in Feb 2024
Response from Beata & the Team on 7 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best wishes,

6/10 Okay

Andy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Had better stays here
Service was poor within the restaurant area for breakfast and the air conditioning kept switching back to hot during the night. There was a noise coming from outside that was a humming noise that also disturbed the.night
Stayed 1 night in Jan 2024
Response from Beata & the Team on 4 Feb 2024
Thank you for your candid review. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Kind regards,

8/10 Good

Stewart

Stayed 1 night in Jan 2024
Response from Beata & the Team on 4 Feb 2024
Thank you for your candid review. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Kind regards,

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Wthe staff were very helpful and always want to help.
Stayed 1 night in Jan 2024
Response from Beata & the Team on 4 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. kind regards,

10/10 Excellent

Timothy

Stayed 1 night in Jan 2024
Response from Beata & the Team on 4 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

GARY IAIN

Stayed 1 night in Jan 2024
Response from Beata & the Team on 22 Jan 2024
Thank you for that review, Gary Iain. We very much appreciate you taking the time to provide us with feedback of your experience with us. We hope to see you soon, Kind Regards,

10/10 Excellent

Tamsin

Stayed 1 night in Jan 2024
Response from Beata & the Team on 22 Jan 2024
Thank you for that review, Tamsin. We very much appreciate you taking the time to provide us with feedback of your experience with us. We hope to see you soon, Kind Regards,

8/10 Good

Hannah

Stayed 1 night in Jan 2024
Response from Beata & the Team on 16 Jan 2024
Thank you for that review, Hannah. We very much appreciate you taking the time to provide us with feedback of your experience with us. We will share this with our team. We hope to see you soon, Kind Regards,

6/10 Okay

Charlotte

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Beata & the Team on 14 Jan 2024
Thank you for that review, Charlotte. We very much appreciate you taking the time to provide us with feedback of your experience with us. We will share this with our team. We hope to see you soon, Kind Regards,

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel. Nice restaurant and bar. Suite was smaller than expected
Stayed 2 nights in Dec 2023
Response from Beata & the Team on 4 Feb 2024
Thank you for your candid review. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Kind regards,

4/10 Poor

Angela Maria

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Beata & the Team on 14 Jan 2024
Thank you for that review, Angela Maria. We very much appreciate you taking the time to provide us with feedback of your experience with us. We will share this with our team. We hope to see you soon, Kind Regards,

10/10 Excellent

tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa break
We had a great spa break , which included breakfast . We were both happy with our choice.
Stayed 2 nights in Dec 2023
Response from Beata & the Team on 14 Jan 2024
Dear Tracey, Thank you sincerely for such a wonderful review, we look forward to welcoming you again in the near future. Kind regards,

10/10 Excellent

Lionel

Stayed 11 nights in Dec 2023
Response from Beata & the Team on 14 Jan 2024
Dear Lionel, Thank you sincerely for such a wonderful review, we look forward to welcoming you again in the near future. Kind regards,

10/10 Excellent

Charlotte

Stayed 1 night in Dec 2023
Response from Beata & the Team on 14 Jan 2024
Dear Miss Charlotte, Thank you sincerely for such a wonderful review, we look forward to welcoming you again in the near future. Kind regards,

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy. Noise from doors closing in the corridor and the occupant's of the adjacent room.
Stayed 2 nights in Dec 2023
Response from Beata & the Team on 14 Jan 2024
Thank you for that review, Michael. We very much appreciate you taking the time to provide us with feedback of your experience with us. We will share this with our team. We hope to see you soon, Kind Regards,

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Beata & the Team on 14 Jan 2024
Dear Matt, Thank you sincerely for such a wonderful review, we look forward to welcoming you again in the near future. Kind regards,

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Beata & the Team on 14 Jan 2024
Dear Melissa, Thank you sincerely for such a wonderful review, we look forward to welcoming you again in the near future. Kind regards,

10/10 Excellent

Marilena

Stayed 2 nights in Dec 2023
Response from Beata & the Team on 22 Dec 2023
Thank you very much, Marilena. We're happy we were able to provide a great experience for you and made you feel welcome with us. We hope we're able to accommodate you again soon, Kindest Regards,

4/10 Poor

Nikunj

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room was good in terms of cleanness. spa services were good however room service was very poor. Reception don’t always answer the phone. Asked for tea and got coffee instead and when I mentioned to the lady that I asked for tea she made a dirty face. Later I asked for milk which never arrived. The room had some road noise entering due to the windows being single glazed.
Stayed 1 night in Dec 2023
Response from Beata & the Team on 21 Dec 2023
Hello Nikunj, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,

10/10 Excellent

Tina

Stayed 2 nights in Dec 2023
Response from Beata & the Team on 21 Dec 2023
Hello Tina, Thank you so much. We're really happy to know that we succeeded in making you feel welcome and were able to create an overall great experience for you. We hope we're able to see you again, Kindest regards,

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Beata & the Team on 7 Dec 2023
Thank you for that review, Mike. We very much appreciate you taking the time to provide us with feedback of your experience with us. We will share this with our team. We hope to see you soon, Kind Regards,

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Nov 2023
Response from Beata & the Team on 7 Dec 2023
Thank you for that review, Chris. We very much appreciate you taking the time to provide us with feedback of your experience with us. We will share this with our team. We hope to see you soon, Kind Regards,

10/10 Excellent

Liam

Stayed 2 nights in Nov 2023
Response from Beata & the Team on 21 Dec 2023
Hello Liam, Thank you so much. We're really happy to know that we succeeded in making you feel welcome and were able to create an overall great experience for you. We hope we're able to see you again, Kindest regards,

6/10 Okay

samuel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The sleep in the room was overbearing with disinfectant. The beds were dated and sloped on the edges. My son fell out of the bed! No updated and dated and duty flooring. Despite all that, the staff really gave it there all.
Stayed 3 nights in Nov 2023
Response from Beata & the Team on 7 Dec 2023
Dear Samuel, Thank you for providing us with your feedback. Our staff genuinely care and strive to provide all our guests with memorable experiences and we are sorry to note that on this occasion your visit was not as positive as we wished it to be. I understand that on this occasion we did not manage to meet your expectations and that there were aspects of your stay that marred your overall experience at the hotel. Thank you for giving us the opportunity to address the points you raised and I do hope you will give us another opportunity to welcome you back, at which time we will spare no effort in providing you with a seamless experience. Kind Regards,

2/10 Terrible

Kimberley

Stayed 2 nights in Nov 2023
Response from Beata & the Team on 7 Dec 2023
Dear Kimberley, Thank you for providing us with your feedback. Our staff genuinely care and strive to provide all our guests with memorable experiences and we are sorry to note that on this occasion your visit was not as positive as we wished it to be. I understand that on this occasion we did not manage to meet your expectations and that there were aspects of your stay that marred your overall experience at the hotel. Thank you for giving us the opportunity to address the points you raised and I do hope you will give us another opportunity to welcome you back, at which time we will spare no effort in providing you with a seamless experience. Kind Regards,

10/10 Excellent

Graham

Stayed 2 nights in Nov 2023
Response from Beata & the Team on 7 Dec 2023
Thank you for that review, Graham. We very much appreciate you taking the time to provide us with feedback of your experience with us. We will share this with our team. We hope to see you soon, Kind Regards,

10/10 Excellent

Gurjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Beata & the Team on 7 Dec 2023
Thank you for that review, Gurjeet. We very much appreciate you taking the time to provide us with feedback of your experience with us. We will share this with our team. We hope to see you soon, Kind Regards,

10/10 Excellent

Ishbel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay not too far from motorway!
Stayed 1 night in Oct 2023
Response from Beata & the Team on 7 Dec 2023
Thank you for that review, Ishbel. We very much appreciate you taking the time to provide us with feedback of your experience with us. We will share this with our team. We hope to see you soon.

10/10 Excellent

Judy

Stayed 2 nights in Nov 2023
Response from Beata & the Team on 7 Dec 2023
Thank you for that review, Judy. We very much appreciate you taking the time to provide us with feedback of your experience with us. We will share this with our team. We hope to see you soon.

8/10 Good

Jack

Stayed 1 night in Nov 2023
Response from Beata & the Team on 14 Nov 2023
Thank you for that review, Jack. We very much appreciate you taking the time to provide us with feedback of your experience with us. We will share this with our team. We hope to see you soon, Kind Regards,

6/10 Okay

Nuzhat

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When we booked the room I asked if we could have a late checkout, I was told to inform reception on the morning we had to checkout as it depended on availability. Which didn’t make sense. The let down was the service. We tried to ring hotel reception from the room but the phone was not working so we tried ringing from our mobile a number of times but no one picked up after many many attempts. This resulted in us not able to have a late check out as we wanted. They don’t answer their phone which was big inconvenience .
Stayed 1 night in Nov 2023
Response from Beata & the Team on 7 Dec 2023
Dear Nuzhat, Thank you for providing us with your feedback. Our staff genuinely care and strive to provide all our guests with memorable experiences and we are sorry to note that on this occasion your visit was not as positive as we wished it to be. I understand that on this occasion we did not manage to meet your expectations and that there were aspects of your stay that marred your overall experience at the hotel. Thank you for allowing us to address the points you raised and I do hope you will give us another opportunity to welcome you back, at which time we will spare no effort in providing you with a seamless experience. Kind Regards,

10/10 Excellent

Gregory

Stayed 1 night in Nov 2023
Response from Beata & the Team on 6 Nov 2023
Thank you for that review, Gregory. We very much appreciate you taking the time to provide us with very detailed feedback of your experience with us. We will share this with our team. We hope to see you soon, Kind Regards,

6/10 Okay

Yuedi

Travelled with family
Liked: Cleanliness
Room for the hotel is not expected as showed in the picture, room is very small & disappointed with breakfast. Staff for breakfast not very helpful and approachable. We have to have our breakfast outside in the morning. Apart from room small & problem With breakfast, pool & Gym is good & ideal for family holiday.
Stayed 4 nights in Oct 2023
Response from Beata & the Team on 6 Nov 2023
Thank you for that review, Yuedi. We very much appreciate you taking the time to provide us with very detailed feedback of your experience with us. We will share this with our team. We hope to see you soon, Kind Regards,

10/10 Excellent

Charlotte

Stayed 3 nights in Oct 2023
Response from Beata & the Team on 2 Nov 2023
Thank you for that amazing review, Maria. We very much appreciate you taking the time to provide us with amazing and very detailed feedback of your experience with us. We hope to see you soon,

6/10 Okay

Hong Thi

Stayed 2 nights in Oct 2023
Response from Beata & the Team on 2 Nov 2023
Thank you for that review, Hong Thi. We very much appreciate you taking the time to provide us with feedback of your experience with us. We hope to see you soon,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Beata & the Team on 1 Nov 2023
Hello Anonymous,Thank you for taking the time to tell us about your experience at Crowne Plaza GERRARDS CROSS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.