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"Location dry good and staff very polite and extremely helpful "

"Fast and friendly check-in set the tone right away. Within minutes we were upstairs in a tidy, modern room that felt well maintained and thoughtfully laid out. The lobby is nicely decorated with a distressed mid-century feel. Think aviation metal and worn leather, the sort of aesthetic that makes you half expect a Pan Am pilot from the 1960s to wander through looking for a drink. The room itself is comfortable and practical. The bed is on the firm side but paired with very soft pillows, which makes for a surprisingly good night’s sleep. The bathroom is modern and beautifully tiled with excellent hot water temperature, always a welcome luxury after wandering around humid Penang. Small touches help. The coffee bar includes a fridge and two complimentary bottles of water each day, something you’ll appreciate after exploring the streets of George Town. Location is another big win. The hotel sits within easy walking distance of several food markets, a mall, and plenty of local points of interest, making it a convenient base for eating and exploring your way around the city."

"Short walk to shops and markets. Staff very helpful"

"If you have kids, this is where it’s at! There is a kids club 10-13.00 (chargeable at 30 MYR for 2 hours) and 14.00-18.00 (free), both of which have great activities - in the morning, there is a large soft play zone with giant slides, video games etc and in the afternoon, they do activities like cooking class, golf, flying kites, etc. Plus you have all the pools, splash area and beach water sports. The staff were warm, professional and keeping with the strong Shangri-La brand ! We would come back! "

"Clean, large room with great Seaview. Lots of restaurants/food options nearby. Great street art to view while on a walk. "

"Great spot to stay, rooms are spacious and kept clean"

"Location wise very good. Everything available at surrounding area. We love it. Hotel breakfast is great."

"Very relaxing beach/pool holiday hotel. Lovely spacious rooms. Got for the Deluxe Room if you can. Huge big bed and you look directly out to sea quite magnificent."

"Spa was really good. Food too"