Dear Susan, Thank you so much for your kind and detailed review. We loved reading your comments...Regarding the parking, maybe we didnt explain this upon your check in but we have 2 private car parks: one by the main entrance with a few spaces and a larger parking on another level of the hotel. We are sorry for the inconvenience of driving around to find a space as we could have helped more... We wish you a great holiday in Portugal! Kind regards from the Team - Casa do Outeiro Arts & Crafts Boutique Hotel

Dear Karen, Thank you so much for your kind comment. Kind regards from the Team - Casa do Outeiro Arts & Crafts Boutique Hotel

Dear Guest, Thank you so much for sharing your words and for being honest. Since your stay, we have replaced and improved the quality of some beds. All the best from the Team - Casa do Outeiro Arts & Crafts Boutique Hotel

Dear guest, Thank you for your kind review "Excellent hotel for a stay in central Portugal" thank you also for qualifying us as the best hotel experience you had in Portugal. In our "house" Hotel Casa do Outeiro the satisfaction of our guests is the maximum commitment that we have and we are very satisfied to have met your expectations. Kind regards

Dear guest, on behalf of all the staff we would like to thank you for sharing your opinion. We are delighted to know that you had such a great experience in our Hotel. Thank you for recommend us. Best regards

Dear Guest, thank you so much for the great rating. Hope you can come back some other time. Kind regards from the Team - Casa do Outeiro Arts & Crafts Boutique Hotel

Dear Guest, thank you for your preference and for your excellent review. Kind regards from the Team - Casa do Outeiro Arts & Crafts Boutique Hotel

Dear Sivan, Thank you for your kind comment, we are glad you enjoyed your stay. As for the breakfast, we consider, and for our category 3 stars, much higher than normal and we dare to say at the level of many 4 stars. We hope to welcome you back soon. Best regards from Casa do Outeiro Team

Dear guest, Thank you so much for taking the time to write and share such a kind review. It’s a pleasure, for us, to know that you had such a great experience with us. Hope to be able to welcome you back soon. Warmest regards from Hotel Casa do Outeiro Team

Dear Guest, thank you for your kind review and for highlighting our privileged location and views. Yes, for those who choose to have breakfast in the room (with a monastery view) besides the excellent continental breakfast (with some homemade products), also enjoy the stunning view. Kind regards from Hotel Casa do Outeiro Team

Dear Randy, On behalf of the Hotel Staff thank you so much for your attention. We are delighted to acknowledge that you have a fabulous stay with us and how highly you rated your experience. We apologize for the internet, we didn’t have sign for a period because of the storm, some trees fall and the lines were broken, now everything is OK. We hope to have the opportunity to welcome you back soon. Kind regards

Dear Fiona, First of all, thank you for spending a week of your vacations with us. It was a pleasure to have you here and your family. Thank you also for your review and all details you wrote. We feel great that you enjoyed our hotel and that you apreciated everything. Hope you can return in a summer season. Best Regards Casa do Outeiro Team

Dear Guest, Thank you very much for staying with us. We are really pround that it was one of the best hotels you've stayed. Hope you can recomend us and visit us again in a next future. Kind Regards, Marta Madeira Hotel Casa do Outeiro

Dear Mrs. Evelyn, Once again...We are sorry not to say thank you for choosing our hotel, because we are really sorry that you actually choose our hotel to stay in Batalha. And yes, as an hotel we do like Americans and all kind of nationalities, so we don't understand your comment. We just don't like unfair and rude clients with any reason, like in any kind of business. For your information, this year we were considered the best 3 star Hotel in Portugal...for some reason and I'm sure that one of the reasons is because we have educated and respectful staff. About the reception, the person in charge of the service that day was kind and friendly, even though you were unpleasant and not polite while interrupting coarsely a check-in that was being done. We understand your frustration for having hit with your car, but the hotel is not responsible for that like you wanted, since we don’t even know if the incident was nearby the hotel or somewhere else. Also, on the check-in we always have the mindfulness to inform where our guests can park in the hotel facilities. We had the same attention with you but there was immediately said that you were not going to drive there, so we informed about a nearer place to park. If your unfair comments were related with the problem with the car, we are sorry for your malformed attitude. We are not responsible for our client cars in our parking or outside. We have 2 free parkings. One of them just in front of the reception and the other one on the back side of the hotel, 2 minutes driving...and you refused to go. Hotels.com called us and they have the same opinion we have. We could not do anything and we cannot be responsible for your car. You wanted us to sign a declaration for us to be responsible for your car and that's not correct. You have parked your car in a public area (a safe area) and didn't wanted to use our private parking. If someone hits in someone elses car that person is responsible. All cars have insurance for some reason. So...we don't have anything else to say. Next time try just to enjoy your holidays! Thank you and regards Marta Madeira

Thank you very much for choosing our small hotel to stay in Batalha and thank you more for writing your oppinion. Hope you can visit us again. Best Regards

Thank you Mr. Thierry for choosing our hotel to stay in Batalha and thank you for your pleasant comment. Hope you can visit us again in a next journey to Portugal. All the best, Marta Madeira

Dear Mr. Pablo, Thank you for choosing our hotel. First of all we must remember you that we sent you an e-mail explaining about works going on. We did it with all reservations. Now refurbishment works have finished. Until now we received all client with our homemade liquors and jam, even during refurbishments. They were very visible in the reception área. Sorry, if you expected champagne as a welcome drink, but we don’t have any information about what kind of welcome drink. We actually produce our own liquors and jams to offer our clients…sorry if this was not enough. About our sheets, well we are really proud to have Made in Portugal sheets…thank you for the photo that proves that. Why should we have “egiptian cotton” sheets? You are actually our 1st guest referring that. We do not have that information anywhere…so if you can tell us we would appreciate that. We also don’t understand if there was any problem with the toilet? But thank you for the photo also. We have colourful toilets. Finally, we would like to invite you to visit our new and refurbished hotel. I’m sure you will love it.