Bassett Green Hotels, Southampton

"We’ve stayed at the Ibis Hotel Southampton three times now with our family, and it never disappoints. The property is always spotlessly clean and pleasantly quiet, and the staff provide excellent customer service throughout our stay. We always pick this hotel when visiting relatives in Southampton because of its unbeatable convenience. It’s perfectly located near the city centre, Pure Gym, the cinema, and major shopping spots, making everything easily accessible. The breakfast selection is also great and great value too. As regular guests, we would be grateful if the manager might consider offering a 10% discount on future stays to reward our loyalty. We’re already looking forward to coming back again soon! Robert khamula"

"Breakfast was fab and the staff were so lovely. Great place to stay and one of the best branches of voco"

"Was quite disappointed with the continental breakfast what was given wasn’t what was on the picture no baguette looked dry and stale, The bedrooms didn’t have plug sockets by the bed to charge your phone they was all by the tv, The cleanliness of the rooms was good and had clean towels and bedding. "

"It was a lovely stay with my son and my partner. The room was spacious and clean. The bathrobes and slippers are nice extras. Lovely surroundings/grounds to the hotel. Staff were overall nice however when we arrived (early before our check in), the lady didn't seem friendly or pleasant at first and welcoming. When i said and acknowledged that we have arrived way early before check in, she changed her tone and was more polite. We wanted to stay a the hotel to relax in the bar before check in but there was no staff at the bar. However i would definitely stay here again. "

"Only stayed for one night but staff were pleasant and helpful. Good transport links as hotel was only a few minutes walk from Portsmouth Harbour station and National Express coach stop."

"My room was on floor 2 towards the back of the hotel. The Gym was on floor 1 at the front of the hotel yet the music from the Gym and work out classes was so loud I couldn’t concentrate on work and had to have the TV on max volume. Then there was the loud banging at the same time, coming from an open door or window. Gym music and loud banging stopped at 10pm. The room had a glass door to the en-suite, so you had full view of the person sitting on the toilet and everything else private people do in bathrooms. The rainfall shower squirted water everywhere other than straight down. Looks like it hasn't been cleaned in the last 10 years. The carpets had many stains on it, making the room feel dirty if you walked around in bare feet. Bedside lamps each side were plugged into the only power socket by the bed. So you had to make a choice of light or your electronics. For the prices they charge you’d expect a much higher standard of room. £118 for one night in a small double room. Plus you have to pay for parking. It was like a continental cheap motorway motel worth maybe £40 per night at best. I assume you pay this over the top rate due to the Gym and having a Starbucks on site. I wouldn’t recommend this hotel to anyone. Go down the road to the Double Tree by Hilton and not only save yourself £30 or so, but you get a better room. Cleaner, more spacious, sockets everywhere round the room, better spacious desk to work, shower that works. free parking for Blue Badge holders."

"Pubic hair in shower otherwise room clean. A good view for a cheaper room. Very spacious room with nice furniture. Jacuzzi not working, stairs to pool feel dangerous. Bar was a nice area in evening for a drink or two. Breakfast had a lot of choice but hot food was almost cold which was a shame, buffets need refreshing. Roast potatoes in breakfast? If you remove the American hash browns from the English breakfast at least put bubble and squeak on. All staff interactions were great. "

"Our room was clean and well prepared. The full english breakfast was excellent with plenty of choice, and the bar was well attended in a very pleasant ambience. All the staff were very pleasant helpful and professional, you couldn't ask for better."

"Great breakfast, very spacious rooms and lovely staff. "