The apartment was splendid. It is beautifully designed, well appointed. centrally placed. The quantity of bedding and towels was excellent, and the provision of kitchen tools and appliances more than adequate. A welcome pack of coffee, snacks and cleaning materials was much appreciated.
That said, there were two problems Firstly, the electric induction hob came without instructions; it was only a few hours before leaving, tthat I found out enough how to boil some eggs. This negated the purpose of choosing an apartment rather than an hotel, which I had done for medical reasons.
Secondly, the check-on process is seriously flawed. I was given a number to ring on arrival in order to find out how to check in. At first, the person who answered seemed not to know what I wanted; but eventually I was given a code for the outside door and told to check in on 'the machine'. Once inside, however, no machine was visible; only a tiny lobby with a lift and a flight of stairs. I called the number again and was told to use the machine. i was, in fact, unaware that the person I was calling was at a central office responsible for a number of apartment buildings and had evidently never visited this particular one.
The machine was at the top of the stairs. It asked for a reservation number or a surname. I had an Expedia itinerary number but no reservation number, and my surname went unrecognised. It took another call to get a number. The process of checking in took more than half an hour.