Banilad Hotels, Cebu City

"Staff don’t answer the phone consistently and don’t respond to messages. "

"The staff is very welcoming."

"Updated fixtures"

"good"

"Good breakfast, several food to choose . My room was clean but need some maintenance specially the bathroom shower door. By the window it looks like something was done but not finished. Towels need to be changed, they looked old and overused. Also when people on the other room made some loud noise or moved something you can hear it, that happened on my first night. I was awakened by people talking loud and made noise by moving furniture in their room . I liked the location which is just across Ayala mall where you can do shopping and restaurants to choose."

"Beautiful hotel with absolutely great staff. Great food, great views and wonderful room"

"Good"

"Very family and elderly friendly however bed had termites or some kind of pest that were falling on my mom. So much so a room switch had to happen."

"This hotel is closed to the mall where you can dine or do groceries..Very convenient…Try there wagyu beef hamburger in lobby lounge or room service…Best burger I ever have…There’s nightlife everyday on there roof top lounge with a 369 view of the city….Live band on the weekends and DJ’s on weekdays….Staff are very nice…Thanks for Maricel who always took care of us on our breakfast buffet…"