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"Great location, clean room (except the floor is super slippery, be very careful especially in the room), nice breakfast, air condition and water heater are not working well, the pool is small"

"Excellent location. Room was large and very good. Nice pool area with plenty of surrounding sun beds. Breakfast was great and selection was huge. Nice rooftop and sky bar with amazing views. Enjoyed our stay here and definitely recommend!!!"

"The staff was extremely kind and helpful, the property was stunning."

"The location is pretty well"

"Tout était parfait, très bon quartier, proche de tous les marchés! Je recommande :)"

"I believe there are good intentions but the execution is lacking. Checked in and the staff told me I look tired and I should go take a bath. Cleaning wouldn’t take all our trash out and left their personal items. Hot tub on the men’s side was scalding hot when my boyfriend tried it. There wasn’t one thing that went wrong, there were multiple. Did enjoy their breakfast."

"Clean room, great amenities, a lot of opportunities to get rid of single use plastics, but highly recommended! Free mini bar and bottled water too! "

"We recently stayed at The Experience in Chiang Mai and found our stay to be overall okay, but with a few frustrations. The breakfast was decent—you’re able to choose one main item from a menu, with additional fruit and toast available buffet-style afterward. One issue we had was with our room. The original room we booked did not have a window, which was not ideal. Although there were upgraded rooms available (and the hotel seemed quite empty), we were still charged an additional 1000 baht to switch. This felt disappointing, especially considering how important something as basic as a window is for comfort. We also booked an elephant tour through the hotel, so we were surprised there wasn’t any flexibility or goodwill gesture when it came to the room upgrade, given we were spending extra money with them. Overall, the stay was fine, but a bit more flexibility and customer consideration would have gone a long way in improving our experience."

"Amazing staff, beautiful hotel"