Front of property - evening/night

Reviews of Ramada Hotel and Suites Ballina Byron

4.5 out of 5
Ramada Hotel and Suites Ballina Byron
2 Martin Street, Ballina, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 600 out of 1000 reviews" "
Rating 8 - Good. 307 out of 1000 reviews" "
Rating 6 - Okay. 61 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The river view room with balcony was great. The hotel is in a fantastic location and central to everything. There was free secure off street parking which was great too.
Response from Anna on 16 May 2024
We're delighted to hear this Matthew! Thank you for the great feedback and we look forward to welcoming you again soon :)

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Great propert right on the Richmond River.
Stayed 1 night in May 2024
Response from Anna on 13 May 2024
Thank you kindly Greg, hope to welcome you back again soon :)

10/10 Excellent

Liza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It just had everything you needed.
Stayed 1 night in May 2024
Response from Anna on 13 May 2024
This makes us happy to hear, thank you :)

8/10 Good

Stefanie, Surfers paradise

Liked: Amenities
Staff were fantastic and room very clean. Only complaint would be the elephants above us that started moving around at 5:30am sounded like they were moving furniture around. Otherwise very quiet peaceful place to stay. Great location walking distance to everything. Carpark nice and high. Will Definitley return
Stayed 2 nights in May 2024
Response from Anna on 6 May 2024
Hello Stefanie, thank you for your kind words and we are so sorry to hear you were disturbed by the "elephants"! Whilst this did make us giggle at the thought of elephants, we do take noise complaints very seriously and you are more than welcome to call us (dial 9 from your room 24 hours) and we will rectify the situation for you. We can't wait to welcome you back and hope you had safe travels home :)

10/10 Excellent

Candy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely staff, close to everything in town and a lovely view of the water
Stayed 1 night in Apr 2024

8/10 Good

Jan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed a nice weekend getaway with hubby. Pity no restaurant.
Stayed 2 nights in Apr 2024
Response from Anna on 6 May 2024
Hello Jan :) We're delighted you and hubby had a lovely stay. The restaurant will hopefully re-open soon. In the meantime we have Isola Wine Bar, La Cucina and Mumbai Masala Indian available for you. Hope you had safe travels home.

2/10 Terrible

Rahima

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room and so clean
Stayed 1 night in Apr 2024
Response from Anna on 26 Apr 2024
Thank you kindly :)

6/10 Okay

Diane

Travelled with partner
Nice spot with balcony overlooking the river. Small issue with outside security lighting shining into the bedroom.
Stayed 3 nights in Mar 2024
Response from Anna on 26 Apr 2024
Thank you Diane for your kind words and valuable feedback, we will look into this :) Hope to welcome you back again soon.

10/10 Excellent

Sharmila, Lexington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located next to the river which is beautiful. The river view was spectacular. Very convenient and walkable. Lovely vacation spot for relaxation.
Stayed 1 night in Apr 2024
Response from Anna on 26 Apr 2024
You brought a smile to our faces reading this! Thank you Sharmila :)

10/10 Excellent

Leanne

The Ramada was a perfect choice of accommodation for us .. we celebrated our 40th Wedding Anniversary and we loved everything about our holiday .. Loved the view of the Richmond River was so relaxing .. loved watching the boats on the waterway .
Stayed 6 nights in Apr 2024
Response from Anna on 26 Apr 2024
It was our absolute pleasure to host you for such a special occasion. Thank you for choosing us to make memories here in beautiful Ballina. We hope to welcome you back for many years to come. Happy anniversary and wishing you a lifetime of love. See you again soon.

10/10 Excellent

Peita

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay with easy access.
Stayed 1 night in Apr 2024
Response from Anna on 26 Apr 2024
Thank you Peita we're delighted you had a lovely stay :)

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice walks along the river. Parking is great. Staff are friendly and helpful.
Stayed 4 nights in Mar 2024
Response from Anna on 1 Apr 2024
Thank you Robert, we love to hear this. Hope you had safe travels home and looking forward to welcoming you back.

8/10 Good

Kevin

Travelled with family
Liked: Staff & service, property conditions & facilities
Quiet area
Stayed 1 night in Mar 2024
Response from Anna on 31 Mar 2024
Thank you kindly Kevin, see you again soon.

10/10 Excellent

david

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
River view great room
Stayed 2 nights in Mar 2024
Response from Anna on 31 Mar 2024
Thank you David, we're delighted to hear :)

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel were excellent. Very attentive and nothing was a problem.
Stayed 9 nights in Mar 2024
Response from Anna on 19 Mar 2024
We're delighted to hear this, thank you kindly Geoffrey :)

8/10 Good

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 1 night in Mar 2024
Response from Anna on 19 Mar 2024
Thank you Jade for recommendation we really appreciate it :)

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel to use as a base if travelling around area. Staff friendly and helpful rooms spacious and clean with access to nice pool and small gym. No on site restaurant when we visited but plenty within walking distance.
Stayed 2 nights in Mar 2024
Response from Anna on 19 Mar 2024
Thank you Mark for your fantastic feedback :) We hope to have the main restaurant open soon with new owners, in the meantime there is Isola Wine Bar and Tasting Room, La Cucina and Mumbai Masala. Looking forward to welcoming you back again soon.

8/10 Good

Greg

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Anna on 12 Mar 2024
Thank you Greg, we look forward to welcoming you back again soon.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful when we arrived and let us know where we could find good food nearby with good directions. Very friendly!
Stayed 1 night in Mar 2024
Response from Anna on 12 Mar 2024
Hello Julie :) Thank you for your kind words, we're delighted to hear and look forward to welcoming you back!

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that we could look outand see people fishing in the water, running by the bay, and enjoying life. The pool area was lovely
Stayed 1 night in Mar 2024
Response from Anna on 12 Mar 2024
Hello Patty, it's so lovely isn't it, makes our day :) Thank you for reminding us and hope to see you again soon.

10/10 Excellent

garry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anna on 12 Mar 2024
Thank you Garry, we're delighted you enjoyed your stay.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anna on 12 Mar 2024
Thank you so much Andrew, hope to see you again soon.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Annq on 12 Mar 2024
Thank you kindly Jeff :)

6/10 Okay

Damian

Stayed 1 night in Mar 2024
Response from Anna on 12 Mar 2024
Thank you Damian, hope to welcome you back again soon. Let us know how you can improve your next stay.

10/10 Excellent

Devon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The condition of the hotel was very good, it's location was great. Short walk to the shops and cafe/restaurants.
Stayed 1 night in Feb 2024
Response from Anna on 5 Mar 2024
Thank you Devon for your lovely feedback :)

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by the waterfront.
Stayed 1 night in Feb 2024
Response from Anna on 5 Mar 2024
Thank you Paul :) We look forward to welcoming you back.

8/10 Good

Terry

Travelled with partner
Liked: Amenities
Staff were great. Views of river were fantastic
Stayed 2 nights in Feb 2024
Response from Anna on 5 Mar 2024
Thank you Terry this is wonderful to hear :) See you again soon.

6/10 Okay

Alexander

Travelled with partner
Disliked: Staff & service
Checking in was very slow and amenities were average. Redecorating the reception area was inconvenient.
Stayed 2 nights in Feb 2024
Response from Anna on 5 Mar 2024
Hello Alexander, we appreciate the valuable feedback and will take it on board. We do have online check-in to speed up the process :)

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with apartment, staff & location, Ballina is a great seaside town, lots of walking paths & Ramada is so close to town. The view from apartment balcony is amazing, we will definitely stay at Ramada Ballina again. 😊😊
Stayed 1 night in Feb 2024
Response from Anna on 5 Mar 2024
Robert, you've made our day. Thank you! We're absolutely honoured to hear and can't wait to welcome you back :)

10/10 Excellent

Chez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Anna on 5 Mar 2024
Thank you Chez, see you next time.

10/10 Excellent

Jeff

Stayed 1 night in Feb 2024
Response from Anna on 22 Mar 2024
Thank you Jeff :)

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and relaxing. Excellent view.
Stayed 3 nights in Feb 2024
Response from Anna on 5 Mar 2024
We're delighted to hear this, thank you Michael :)

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anna on 5 Mar 2024
Thank you Ronald.

8/10 Good

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was smaller than I expected and the pool needed some attention as the surface was slippery making it difficult to get out.
Stayed 2 nights in Feb 2024
Response from Anna on 5 Mar 2024
Thank you so much Rodney for bringing this to our attention - we will absolutely be rectifying this. We also have a range of more spacious rooms for your next stay, you're welcome to call us :)

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic from check-in, to dealing with a safety issue, they listened and they acted to solve the problem for us. The Accessible room was fantastic with a lovely view. It has been rare lately to have the room made up so promptly and efficiently during a stay. Thoroughly recommended!
Stayed 3 nights in Feb 2024
Response from Anna on 29 Feb 2024
Thank you kindly Julie. It was our absolute pleasure to host you here and we look forward to welcoming you back again soon. Hope you had safe travels home.

10/10 Excellent

GrahaM

All good in the ‘hood, although on one occasion I was accosted by an indigenous person asking for money who got agro and called me a “land grabba” when I explained I dont carry cash and refused to go to an ATM. …just be careful when you go up the street at night on your own. I’m married to an indigenous person and he was lucky she was not with me when this happened…but ‘all good in the hood’ — I would definitely stay here again
Stayed 1 night in Feb 2024
Response from Anna on 5 Mar 2024
Thank you for staying with us, we look forward to welcoming you and your wife back again soon.

10/10 Excellent

Peter Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent will stay again The area is worth several days and is much cheaper than Byron
Stayed 1 night in Feb 2024
Response from Anna on 5 Mar 2024
Thank you Peter we're delighted to hear and can't wait to welcome you back :)

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anna on 29 Feb 2024
Thank you Warren

10/10 Excellent

Kylie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the spa room was clean modern and customer service was great.
Stayed 1 night in Feb 2024
Response from Anna on 29 Feb 2024
Thank you Kylie we're delighted to hear :)

6/10 Okay

Michael

Travelled with partner
Disliked: Staff & service
Spa not working right and sent to a room that had maintenance men working ?
Stayed 1 night in Feb 2024
Response from Anna on 16 Feb 2024
We're so sorry Michael, this is very rare! We hope we were able to rectify this swiftly for you.

8/10 Good

Jason

Stayed 2 nights in Feb 2024
Response from Anna on 22 Mar 2024
Thank you Jason :)

10/10 Excellent

Christine

Stayed 2 nights in Jan 2024
Response from Anna on 22 Mar 2024
Thank you Christine :)

6/10 Okay

Aaron

Stayed 1 night in Feb 2024
Response from Anna on 22 Mar 2024
Thank you Aaron :)

10/10 Excellent

Kristy

Stayed 1 night in Feb 2024
Response from Anna on 22 Mar 2024
Thank you Kristy :)

8/10 Good

lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities
noisy garbage trucks at 5.30 in the morning woke us !!!!! then other noisy diesel trucks from 6 am !!!!!!! Spiders and Webs all over the Balcony and outer windows !!!
Stayed 3 nights in Jan 2024
Response from Anna on 16 Feb 2024
We're so sorry to hear your sleep was disturbed. Sleep is important! We appreciate you bringing the cob webs to our attention. We love to upkeep our spaces beautifully and will rectify this asap. Thank you for the opportunity to improve. We hope your next stay with us is much more peaceful Lance :)

10/10 Excellent

Jolie

Fabulous! Smooth check in. Extremely clean. Great view and centrally located. Highly recommended
Stayed 1 night in Feb 2024
Response from Anna on 16 Feb 2024
Wonderful to hear Jolie, we can't wait to welcome you back :) Thank you for the recommendation.

10/10 Excellent

Debby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing find the Ramada Ballina is! Wonderful location on the river, balcony and river views, close to wharf restaurants., and a truly upmarket pool and landscaped surrounds! Spotlessly clean- the room And bathroom just fabulous.. truly felt like the price would be double what we paid.. Unfortunately the restaurant has closed but the friendly reception staff were very helpful.. And parking next door. Cannot fault this property - Thankyou 🙏
Stayed 1 night in Jan 2024
Response from Anna on 16 Feb 2024
Thank you Debby you've brought such joy to our day reading this. We're delighted you loved your stay and can't wait to welcome you back :)

10/10 Excellent

pat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anna on 31 Jan 2024
Thank you Pat, see you again soon!

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just lovely. Looking forward to seeing it get it's new restaurant.
Stayed 2 nights in Jan 2024
Response from Anna on 31 Jan 2024
This is wonderful to hear! Thank you Anthony. We're looking forward to it too. See you again soon.

10/10 Excellent

Vivian

Stayed 1 night in Dec 2023
Response from Anna on 22 Mar 2024
Thank you Vivian :)