Deluxe Suite
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Reviews of The Devereux Boutique Hotel

3.5 out of 5
The Devereux Boutique Hotel
267 Remuera Road, Auckland

Reviews

7.8

Good

Rating 10 - Excellent. 181 out of 649 reviews" "
Rating 8 - Good. 265 out of 649 reviews" "
Rating 6 - Okay. 127 out of 649 reviews" "
Rating 4 - Poor. 53 out of 649 reviews" "
Rating 2 - Terrible. 23 out of 649 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chris, Whanganui

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, homely feel and kind hosts
Stayed 1 night in Apr 2024

6/10 Okay

Laura

It was nice and quiet. The property is a bit tired.
Stayed 2 nights in Apr 2024

8/10 Good

Scottie

Liked: Cleanliness, staff & service, property conditions & facilities
For a last minute booking it was a great place to stay, close to shops & supermarket, clean & tidy
Stayed 2 nights in Mar 2024

10/10 Excellent

Roneel

Stayed 2 nights in Mar 2024

10/10 Excellent

Katy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location, clean and tidy rooms, comfortable beds and great price.
Stayed 1 night in Mar 2024

8/10 Good

Peter, Wellington

Travelled with partner
Liked: Cleanliness, amenities
Loved the building.
Stayed 2 nights in Mar 2024
Response from The Devereux Team on 4 Apr 2024
Thank you for staying with The Devereux.

6/10 Okay

Creswell

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Very basic accomodation but very clean apart from the strange marks on the wall above the head board….like something had dripped down and not been wiped off. The tv was very small and in an awkward place to watch from the bed which was the only place you could watch it from…if you lay down on the bed, the tv disappeared from view….needs a higher table to put it on.
Stayed 1 night in Mar 2024

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities
No daily room service, nearly ran out of loo rolls. Need flannels, dish cloth/brush.
Stayed 2 nights in Mar 2024

8/10 Good

Maggi

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Chris, Whanganui

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property for regular stays
Stayed 2 nights in Feb 2024

6/10 Okay

Abdelmadjid

Stayed 4 nights in Jan 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Really good stay and great service
Stayed 1 night in Feb 2024

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times as near family and have always been happy
Stayed 1 night in Jan 2024

6/10 Okay

Khin

Liked: Cleanliness, staff & service
Nil
Stayed 1 night in Jan 2024

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy place to find, lovely staff
Stayed 1 night in Jan 2024

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

John

Travelled with partner
Disliked: Cleanliness
We've stayed here a few times and the place has definitely declined: in cleanliness and the parking is tight. No aircon, just nets over the bathroom window. A definite feel that it's past its best. We wished we stayed at Ibis.
Stayed 1 night in Jan 2024

8/10 Good

Brett

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Tenby

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Tenby

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Philippa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, quiet, clean - very pleasant overall
Stayed 2 nights in Nov 2023

8/10 Good

Addyson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it here. Very quiet and chill. Plenty of walkable restaurants and bus stops
Stayed 2 nights in Nov 2023
Response from The Devereux Team on 5 Dec 2023
We appreciate you taking the time to give us feedback.look forward to having you stay with us again.

4/10 Poor

Nicola, Whangarei

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was not clean, while the bathroom was OK, the other rooms were dusty with cobwebs. There is mildew on the curtains and ceiling, the bedding feels damp and the rooms smell stale. There is cheap and cheerful and then there is this property tired and grubby
Stayed 1 night in Nov 2023
Response from The Devereux Team on 20 Nov 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute and quite
Stayed 2 nights in Nov 2023
Response from The Devereux Team on 5 Dec 2023
Thank you very much for choosing our hotel, we look forward to having you stay with us again. Cheers

8/10 Good

Krystyna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the rusting look of the room but would like to have a kind of little kitchen bench and for example, toster.
Stayed 3 nights in Nov 2023
Response from The Devereux Team on 20 Nov 2023
Thank you for staying with The Devereux. We appreciate you taking the time to give us feedback. We do have some Garden Studios (with Kitchenette) available.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our room, affordable, sunny. Fresh, absolute gorgeous.
Stayed 1 night in Nov 2023
Response from The Devereux Team on 14 Nov 2023
We appreciate you taking the time to give us feedback. Thank you for choosing our hotel, we look forward to having you stay with us again.

10/10 Excellent

gary d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from The Devereux Team on 5 Nov 2023
We appreciate you taking the time to give us feedback. Thank you for choosing our hotel, we look forward to having you stay with us again.Kind regards,The Devereux Team

4/10 Poor

Jan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Photo’s of the studio’s online do not show how sad they look and what a sad view there is, on a wall. The studio wasn’t clean, I picked up hair and empty strip of medication. There was probably more but I closed the curtain not to see the poor view, so it was a bit dark. Internet was bad, no person at the checkout. Hotel looks lovely on the photo, but that is only on the photo.
Stayed 1 night in Oct 2023
Response from The Devereux Team on 6 Nov 2023
We appreciate you taking the time to give us feedback.Now we have done some improvement to the unit. Thank you for staying with The Devereux.

8/10 Good

Ken

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from The Devereux Team on 6 Nov 2023
We appreciate you taking the time to give us feedback. Thank you for choosing our hotel, we look forward to having you stay with us again.Kind regards,The Devereux Team

4/10 Poor

Tony

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff unfriendly Bathroom not clean Noisy at night No cutlery
Stayed 1 night in Oct 2023
Response from The Devereux Team on 6 Nov 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Pauline

Stayed 1 night in Sep 2023
Response from The Devereux Team on 6 Nov 2023
We appreciate you taking the time to give us feedback. Thank you for choosing our hotel, we look forward to having you stay with us again.Kind regards,The Devereux Team

6/10 Okay

Toni

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was made to look clean but actually wasn’t
Stayed 1 night in Sep 2023
Response from Devereux Team on 25 Sept 2023
Hi Toni,We appreciate you taking the time to give us feedback. we'll work hard to improve our service. Thanks for letting us know.Thank you for choosing our hotel, we look forward to having you stay with us again.

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay, a nice warm comfortable room and bed and bathroom with kitchen at a reasonable price, we will definitely be back to stay.
Stayed 2 nights in Sep 2023
Response from The Devereux Team on 6 Nov 2023
We appreciate you taking the time to give us feedback. Thank you for choosing our hotel, we look forward to having you stay with us again.Kind regards,The Devereux Team

6/10 Okay

Phaedra

Liked: Staff & service
Disliked: Property conditions & facilities
The last stay was really good (an outside room) but this time it was in the house, had a musky odour, and the bathroom was in a closet. Just a bit disappointed after last time but the service was really good
Stayed 1 night in Sep 2023
Response from The Devereux Team on 6 Nov 2023
We appreciate you taking the time to give us feedback. Thank you for choosing our hotel, and letting us that you like our Garden Studios. we look forward to having you stay with us again.Kind regards,The Devereux Team

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for our conference attendance and restaurants.
Stayed 1 night in Sep 2023
Response from Devereux Team on 25 Sept 2023
We appreciate you taking the time to give us feedback. Thank you for choosing our hotel, we look forward to having you stay with us again.

6/10 Okay

Bennett

Business traveller
Good location
Stayed 1 night in Aug 2023
Response from Devereux Team on 25 Sept 2023
We appreciate you taking the time to give us feedback. Thank you for choosing our hotel, we look forward to having you stay with us again.

2/10 Terrible

Ramana Rao

Stayed 2 nights in Aug 2023

8/10 Good

Sharon

Stayed 1 night in Jul 2023

8/10 Good

Graeme

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was very clean and the service was friendly
Stayed 1 night in Jul 2023
Response from Devereux Team on 25 Sept 2023
We appreciate you taking the time to give us feedback. Thank you very much for choosing our hotel, we look forward to having you stay with us again.

6/10 Okay

Mahi

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Mahi

Stayed 1 night in Jul 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We've stayed here several times, and enjoy the character and charm of this historic building. Its handy to motorway access, staff are friendly and helpful too.
Stayed 1 night in Jul 2023

8/10 Good

peter

good
Stayed 1 night in Jul 2023

10/10 Excellent

David

Stayed 1 night in Jun 2023

10/10 Excellent

Chieh-Hsin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great property, central to different dinning and shopping options. Quiet. Clean.
Stayed 1 night in Jun 2023

4/10 Poor

Ei Phyu

Disliked: Cleanliness, property conditions & facilities
I booked for two nights and found the condition of the hotel to be significantly below that shown in the photos, specifically: - My allocated room was different from the one noted on my guest details form, and although both were of the same 'class', this felt like a downgrade; - Neither the main front door lock nor the room door lock was sturdy; - Keys ostensibly open the allocated room door and the front door only, but I am not convinced this is the case; - My locked room door was unlocked when I woke up; - Base of the mattress was moldy; - There were mold and other stains on the walls, ceilings, and door; - Shower door did not open smoothly; - Toilet flush was also stuck and had to be pressed with force; - Bathroom tap was loose; - Two power sockets were loose and not properly attached to the wall; - A brown liquid leaked out from the base of the kettle when it boiled; - Something around the bed smelled singed, but I was unable to identify what; - A near-empty bottle left behind by a previous guest was still in the room; - I pulled out a strand of long hair (not my color) from the blanket on the bed; - WiFi did not work; - Walls were not soundproof; - There was limited furniture on which to put things; and - Furnishings/fixtures were tired and poorly maintained. The photos online appear to be from when the hotel was newer. Given the above, I left after the first night. The receptionist did not bat an eyelid; it appears this is a common occurrence.

6/10 Okay

Vicki

The facilities are bad and having to ask for glasses
Stayed 1 night in May 2023

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cozy
Stayed 1 night in May 2023
Response from The Devereux Team on 21 May 2023
We appreciate you taking the time to give us feedback. Thank you for choosing our hotel, we look forward to having you stay with us again.

8/10 Good

Kev

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Historic property, spacious, great situation and good parking facilitiies
Stayed 1 night in May 2023