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Reviews of Pelicanstay at Auckland CBD

4 out of 5
Pelicanstay at Auckland CBD
35 Hobson Street, Auckland

Reviews

7.4

Good

Rating 10 - Excellent. 10 out of 33 reviews" "
Rating 8 - Good. 11 out of 33 reviews" "
Rating 6 - Okay. 6 out of 33 reviews" "
Rating 4 - Poor. 3 out of 33 reviews" "
Rating 2 - Terrible. 3 out of 33 reviews" "

8.0/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Simon

Disliked: Staff & service, property conditions & facilities, room comfort
*** READ THE FINE PRINT FIRST ***
I'd written a long review but the damn thing got lost when I submitted it. Watch out for hidden 3.5% surcharge on your card which is only mentioned on you have confirmed your booking - and after they've taken your money. There is a $105 cleaning charge which is ok for a long stay but not for a few nights. There is no service during your stay. Make sure you ring the 'onsite manager' (yeah right - they are at least 10mins away). Dont bother trying the Hotel staff they wont want to know as it is a private apartment in the hotel building, nothing to do with the hotel (no room service, cleaning etc), but you can use the pools and sauna. Ive written more in a photo I've uploaded as I ran out of text space in my original scathing review.
Stayed 14 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
One to avoid.
Getting the keys was ok received a text in advance with instructions. The room booking was for my parents, retired, from out of town for a concert. Keen for it to be a little special for them. However all disappointed to find the room was filthy. Crumbs and hair in crevasses of couch cushions, hairs on the basin and rubber seals coming off the shower, fingerprints all over the chrome, it all felt very grubby. Parents sat on blankets on couch. To top it all, in the fine print of the reservation was a hidden cleaning charge of $105!!!! Outrageous. Definitely one to avoid.
Stayed 1 night in Feb 2019

8/10 Good

Valgeir

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Gretch S on 31 Jan 2019
Thank you for sharing your feedback. It was a pleasure having you here with us. Looking forward to your return!

6/10 Okay

Verified traveller

Stayed 5 nights in Jan 2019
Response from Gretch S on 31 Jan 2019
Thank you for sharing your feedback. It was a pleasure having you here with us. Looking forward to your return!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
The location was good, great balcony but not very good condition of outdoor furniture. Beds were comfortable. Older apartment but everything you need. Unfortunately the dishwasher was leaking when we arrived and continue to leak all over the kitchen floor the whole time we were in the apartment despite ringing to let them know.at least twice. Also asked for extra towels to mop up the floor continuously which didn't happen.
Stayed 5 nights in Nov 2018

10/10 Excellent

Andrew, Heriot, NZ

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy to find and check in. Great car parking facilities. Would be good to have tea and coffee in room, or at least know it was not there. Not a major and definitely did not upset our stay. Great rooftop pool area
Stayed 2 nights in Nov 2018
Response from Gretch S. on 18 Nov 2018
Many thanks for your feedback. It’s great to hear that you were happy with the property’s location. We will use your feedback so we can improve and ensure that all of our guests are comfortable and well satisfied.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location. Room was large and had everything I needed
Stayed 2 nights in Oct 2018
Response from Gretch S. on 29 Oct 2018
Many thanks for your feedback. It’s great to hear that you were happy with the property’s location. Feedback is very valuable and we thank you for taking the time to review our property.

8/10 Good

Lorna, Northland

Liked: Cleanliness, room comfort
Check in needs to be addressed. We waited in the hotel foyer for 45minutes before being met by the “onsite” supervisor who checked us in. The apartment was very spacious and faultlessly clean. No complimentary tea or coffee but the free wifi was a very pleasant surprise. Maintenance needs to be improved. The light above the vanity did not work, nor did one of the two lights in the lounge which made it very dark. There was a bulb missing from one of the bedside lamps. There was confusion over the parking as we’d been told the supervisor would organise it. She told us there’s was none but we could use the public car park next door to the hotel. As it was the weekend we were lucky to get a park on the street which was cheap and convenient. Guests have full access to all the hotel amenities which is a definite plus. Walking distance to the city centre and the vibrant viaduct. Overall very good value for the money and we would definitely stay here again. Next time, we’ll check the lighting before the supervisor leaves.
Stayed 2 nights in Oct 2018
Response from Gretch S. on 25 Oct 2018
Thank you for choosing Pelican Executive Suites and we appreciate your time in communicating to us some issues that you have experienced during your stay. Please accept our most sincere apologies that we were not able to meet your expectations and we will surely investigate on this matter. We take priority in addressing your needs and provide the best solution available to resolve your issue in the most efficient way as possible. Thank you.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2018
Response from Gretch S. on 2 Oct 2018
Thank you so much! I hope you enjoyed your stay with us and we are all grateful to have you as our guests and are looking forward to your next visit.

10/10 Excellent

Rowan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming back for another visit & bringing friends!
Value for money, venue was amazing, clean & welcoming.
Stayed 4 nights in Sep 2018
Response from Gretch S. on 27 Sept 2018
Thank you very much for your lovely feedback! We are all grateful to have you as our guests and are looking forward to your next visit.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible communication and misleading advertising
I booked at what I thought from the pictures was the Heritage Hotel in Auckland. It turned out that while my apartment was in the building it was privately run. This was not at all clear when booking. When I went to check in the hotel had no record of me as I was not actually booked there. There was nothing on my itinerary to tell me how to check in and it took a phone call to wotif and then a wait for the person to turn up. All in all the check in took me about an hour from the time of my arrival. It then turned out that I couldn't get room service as I was not actually part of the hotel. The next morning my key no longer worked and when I contacted the agent she was out of town and wasn't back until 9pm that night. so the poor hotel staff had to keep running up and down to let me in which they didn't have to do. The agent promised that she would arrive at 9pm to fix the issue she didn't turn up and that meant I was still stuck with asking hotel staff to let me in. This also meant I couldn't use the facilities such as the gym. I felt ripped off. There was also no tea/coffee or milk which you would expect at a hotel so I had to purchase my own.
Stayed 2 nights in Aug 2018
Response from Gretch S. on 27 Sept 2018
Your feedback is very important to us and thank you for submitting your review. We strive to offer our guests a good night’s sleep and an enjoyable experience whilst staying with us. That is why we are sorry to hear that you were not positively impressed by your last stay in our property. We will make the most of your comments to continue improving the service and facilities that we offer. We hope to welcome you again in the near future.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Auckland CBD apartment
Very disappointing checkin Key was not available on site & there was no one there to meet us even though we had advised our arrival information The apartment was not what we had chosen and was unsatisfactory We had to stay there the first night and we were moved the next day which was disrupting This apartment was much nicer but still no balcony, no bath and only a queen bed
Stayed 8 nights in Jul 2018
Response from Gretch S. on 27 Sept 2018
Your feedback is very important to us and thank you for submitting your review. We strive to offer our guests a good night’s sleep and an enjoyable experience whilst staying with us. That is why we are sorry to hear that you were not positively impressed by your last stay in our property. We will make the most of your comments to continue improving the service and facilities that we offer. We hope to welcome you again in the near future.

10/10 Excellent

Erlyn, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended accomodation
We are very pleased with the apartment. Centrally located close to restaurants and bus stops. We loved the indoor pool, spa and gym. Kids loved the Netflix. The apartment has fully equipped kitchen plus a washing machine. But as this is a privately owned unit in a hotel there is no housekeeping. Overall, it was a great experience staying in this apartment and would definitely recommend to friends.
Stayed 4 nights in Jul 2018
Response from Angel S on 24 Jul 2018
Thank you for your recent stay with us and your valued feedback. We are glad to hear that we have won you over as one of our many happy guests. We hope to welcome you back in the nearest future.

8/10 Good

J, Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Right In the CBD
Great location, handy to everything CBD. Walking distance to Spark Arena. Nice apartment. Pool,sauna,spa access rooftop pool. Thanks 😊
Stayed 3 nights in Jul 2018
Response from Angel S on 24 Jul 2018
Many thanks for your feedback. It’s great to hear that you were happy with the property’s location and I am glad to learn that you had a comfortable stay in our Apartment. Our goal is to provide a relaxing place to stay to all of our guests and thanks for taking time to confirm it.

6/10 Okay

Lawrence

Liked: Cleanliness
Great location and easy access to the hotel. Apartment was spacious and self contained including washer/dryer. I found it a little “tired” in decor, bedding etc.
Stayed 6 nights in Jun 2018
Response from Angel S on 24 Jun 2018
Many thanks for your feedback. It’s great to hear that you were happy with the property’s size and location. We will use your feedback so we can improve and ensure that all of our guests are comfortable and well satisfied.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing 4 Days
Had a fabulous stay and the apartment was amazing. A full kitchen with everything you would need including a large fridge, great for the wine and water. Large dining and living space with an office work area, wooden floors. Large bathroom with washer and dryer. Spacious bedroom with room to put suitcases etc and not trip over them. All this in an amazing heritage building. Walking distance to Al Browns Depot and all the other restaurants in the area of Federal Street. Viaduct easy walk for meals at Giraffe and Hanoi.
Stayed 4 nights in May 2018
Response from Angel S on 19 Jun 2018
Thank you very much indeed for your feedback. We’re glad to learn that you had a wonderful stay with us and that everything was to your liking.Please stay with us again once your travels bring you back to this wonderful city.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
Amazing - roomy, easy access to the CBD (including Sky City).
Stayed 2 nights in May 2018
Response from Angel S on 22 May 2018
It is Immensely rewarding to receive a 5 Star rating from you. We do our best to make a Memorable and Wonderful experience to all of our guests and thank you for taking time to confirm it. Next time you visit this wonderful city, please consider Pelican Executive Suites as your Home away from home.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
City apartment
Nice apartment and very comfortable beds! No complimentary tea or coffee. No glass top on outside table to be able to eat on the amazingly large balcony.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The Hotel was centrally located in the downtown core and the apartment unit was very comfortable and spacious. Would certainly recommend to others. Some miscommunication about parking led me to an offsite parking garage for 2 days, which ultimately cost me double the parking charges if I’d left the car onsite.
Stayed 2 nights in Apr 2018
Response from John on 7 May 2018
Hi Anonymous, I'm very grateful to learn that you were happy with the property's location and that everything is within reach. We value all guest feedback and appreciate you sharing the experience with us. It allows my team the opportunity to review and improve upon service lapses. I would like to apologies in the areas in which we fell short.We look forward to welcoming you back.

6/10 Okay

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Room not as described
Getting the keys was a hassle. The apartment is in a hotel, but the hotel does not have the keys. You have to call and wait for the keys to be delivered. No parking at the hotel where you can wait for the keys. Cannot even park out the front as you get pushed along as it is an unofficial, and unsigned taxi wait area. The shower mount bracket was missing so had to hold the shower head by hand. Reported it missing the day after arrival. Was told that they knew about it, but it would not be fixed. Very hard to shower when you only have one usable hand!! The advertisement on hotels.com said the room had a king size bed and a combo bath/shower. It didn't. Was a queen and a shower only. When we reported this the next day was told that the ad was a generic ad. We needed the king size bed and the bath/.shower combo. Very disappointed that no attempt was made to fix the shower. Very disappointed that the room was not as described and the contact did not even attempt to fix it. The room description says limited cleaning. We found that limited cleaning = no cleaning. They will clean after you leave. We were there for 9 nights. More misleading descriptions.

2/10 Terrible

Logan, Brisbane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
the booking did not exist
on arriving at hotel reception from overseas with our family (3 young children) we find that there was no booking with the hotel. The accommodation is not a hotel room but a privately owned apartment within the hotel building not managed by the hotel at all. the hotel reception staff were excellent, confirming that we had the correct address but that they had no details of our booking, despite showing them our confirmation email. then we tried to call the number on the Wotif booking confirmation. the number was incomplete had so I could not contact anyone. There was no contact information given at all (including no email or mobile). I am absolutely disgusted that Wotif would allow this booking to occur without any vetting of the accommodation provider. We still do not know who the accommodation provider or manager was/is. Do not ever use this accommodation, particularly if coming from overseas. I will never use Wotif again as a result of this experience.
Stayed 4 nights in Mar 2018

6/10 Okay

LeauBabe, Wellington

Liked: Cleanliness, staff & service, room comfort
Shower or not
The shower head wasn't stabilised and therefore difficult to shower. The sink in the bathroom wasn't made for short people (i.e. it was a struggle to brush you teeth over the sink). The television in the living room wasn't working. On our second night, there was a leak from the ceiling and not sure where it came from however it did stop when we turned off the dryer and the air conditioner. The bed wasn't a King size as it claimed to be.
Stayed 2 nights in Feb 2018

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018
Response from John on 10 Mar 2018
Hi Pauline, I'm very grateful to learn that you were happy with the property's location and that everything is within reach. We value all guest feedback and appreciate you sharing the experience with us. We strive hard to provide a Relaxing and comfortable place to stay and thank you for taking time to confirm it.

4/10 Poor

Hog, Sydney

Disliked: Staff & service, property conditions & facilities, room comfort
location the only positive
Check in was an issue due to late arrival of owners representative. Hotel staff not interested as this rental is outside of hotel operations.
Stayed 2 nights in Feb 2018

8/10 Good

Dave, Auckland

Liked: Cleanliness, staff & service, room comfort
A well appointed hotel in the centre of Auckland
This hotel is well located to provide easy access to Auckland's inner city restaurants, bars and attractions. It is a classy property.
Stayed 2 nights in Feb 2018
Response from Angel S. on 5 May 2018
We are happy that you enjoyed your recent stay and thank you for taking the time to share your views with other readers. It really was a pleasure to host you, we accept feedback such as yours as they indicate the areas where we can further improve and we hope to have the opportunity of welcoming you back very soon.

8/10 Good

Scott

Liked: Cleanliness, property conditions & facilities, room comfort
Family of five
The apartment was tidy and spacious with great amenities included. It met all our expectations for our family.
Stayed 5 nights in Jan 2018
Response from Angel S on 21 Jul 2018
We are happy that we are able to meet your expectations during your stay. Thank you for taking the time to share your views with other readers. It really was a pleasure to host you, and we hope we have the opportunity of welcoming you back very soon.

2/10 Terrible

Caroline, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely inconvenient !
Extremely inconvenient having to collect the keys to the apartment in this hotel from the private owner...STREETS away!! Walked around with my luggage in wind & rain trying to find his obscure address!! The owner of the apartment was quite rude & unfriendly!! & the apartment ...bathroom not clean, outdoor table not clean, kitchen saucepan not clean....not impressed...& .certainly would not recommend it!! The hotel itself is in a good location & offers a nice healthy breakfast...but choose a hotel room directly with the hotel...not this apartment.
Stayed 2 nights in Oct 2017
Response from John on 4 Nov 2017
Hi Caroline, Thank you for taking the time to share your experience. First of all we would like to apologize for the inconvenience and that your overall experience was not exceptional. Your feedback is very important to us as it is the starting point we use to act on improvements. We hope you will choose to stay with us in the future, where we will strive to restore your faith in us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great apartment
Great apartment. Very handy location to all tourist things like Skytower. Only problem is getting the keys/swipe cards.
Stayed 7 nights in Jul 2017
Response from Duane Paul on 13 Sept 2017
Dear Valued Guest, I am sorry that we do not offer some of the services that you were expecting and please accept my apologies for the areas in which we fell short. Thank you for taking the time to write feedback about our establishment. I am grateful for your recommendation and I look forward welcoming you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, easy parking
Location great for a city stay, apartment near and clean and very comfortable. Apartment privately owned within a hotel. Actual hotel staff in front desk not helpful, boardering on rude. Definitely would stay here again, an option would be a double bed that can separate into two singles. Two older children sharing a double is chsllenging. Overall fantastic for price
Stayed 2 nights in Jun 2017
Response from Mary on 9 Jul 2017
Dear Valued Guest, Thank you for sharing your wonderful experience at the Pelican Executive Suites! We are delighted to hear that you have enjoyed your stay with us. We are all grateful to have you as our guests and are looking forward to your next visit. It saddens me that we have let you down in a number of areas, specifically treatment of the staff onsite. Rest assured I will be sharing your feedback with our team.We would be honored to have you back here in our property, and please don't hesitate to reach out to us if you need personal assistance on future bookings. Kind regards, Mary T.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Recension
Rymliga och fint utsmyckade rum. Dock endast en riktig säng, varav den andra var en obekväm bäddsoffa.
Stayed 4 nights in Dec 2018
Response from Gretch S on 14 Jan 2019
Thank you for taking the time to leave feedback about your stay. We want all of our guests to enjoy their time with us and we are really pleased to learn that this was achieved and that you enjoyed your apartment. We will use your feedback so we can improve and ensure that all of our guests are comfortable and well satisfied

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
民泊です
ロケーションは便利。部屋は広く、設備も良い。滞在中のハウスキーピングサービスはなかったが、寒い季節だったので不満はない。２人で泊まったのだが、部屋のカードキーが1枚しか渡されなかったのは不便だった（カードがないと部屋のある階に行けない）。
Stayed 5 nights in Aug 2018
Response from Gretch S. on 27 Sept 2018
Many thanks for your feedback. It’s great to hear that you were happy with the property’s location and amenities that we offer. We strive to ensure that all of our guests have an exceptional experience and I am not proud when we fail to delight a guest, however, I am grateful for the opportunity to know about any shortcomings, so that we can learn and do better next time.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Auckland downtown - au coeur
Appartement idéalement situé au coeur de la ville à proximité des sites, restaurants, gare et ligne de bus. Au 4 eme étage d'un immeuble résidentiel, hotel, centre de congrès. Par contre, récupération des clés difficile car l'agence est à 30 mn en voiture (temps entre l'appel et l'arrivée sur place). Le mail de planification est arrivée l'avant veille, mais nous ne pouvions plus consulter notre boite.
Response from John on 2 May 2018
Hi Anonymous, We're glad to learn that you are Happy during your recent stay with us. We would like to apologize that there was a little hiccup during your check-in. Please be assured that our management team take these comments very seriously and I would like to thank you for bringing this matter to my attention.

10/10 Excellent

SUNG JIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아주 좋아요
가족여행으로 머물었습니다. 수영장과 헬스장이 있고.. 바로아래층까지는 호텔입니다.. 시내접근성 최고입니다..
Stayed 7 nights in Jan 2018