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This was my last stop after a month of vacationing. I stayed at nearly a dozen hotels, and this one was the most luxurious in my trip. A great end to my trip.
Good Morning Bernard,I am sorry that the hotel did not meet with your satisfaction but do hope you enjoyed your time in Auckland.Kind RegardsTim - Crowne Plaza Auckland
Great hotel, staff very accommodating. A lot of construction going on in Auckland, which makes it not very aesthetically pleasing.
Ann
Stayed 1 night in May 2024
Response from Tim on 12 May 2024
Hi Ann,Glad that you found the hotel to your satisfaction. I note your comment regarding the construction. We look forward to it being completed soon.Kind RegardsTim - Crowne Plaza Auckland
We were put at the very end room and the carpets were heavily stained and room was in need of an update. We have stayed here many times before. Breakfast is always great, yet the room we got was very poor
Y T
Stayed 1 night in May 2024
Response from Tim on 12 May 2024
Hi YT,Thank you for your feedback. If you are staying with us again in the future, please requests your preferred room type on the expedia site and we will do our best to accommodate your request. Great to read that you enjoyed our breakfast offering.Kind RegardsTim - Crowne Plaza Auckland
10/10 Excellent
Katerina
Travelled with family, Travelled with family and small children
Hi Katerina,Glad the location worked for you during your stay and hope that you enjoyed all that Auckland has to offer.Kind RegardsTim - Crowne Plaza Auckland
Room was super tidy & had plenty of room. Staff were lovely. Parking was convenient and the hotel was close to lots of restaurants.
Kellie
Stayed 1 night in Apr 2024
Response from Tim on 28 Apr 2024
Hi Kellie,Thanks for your feedback. Great to read that you enjoyed your stay with us and that the location worked for you.We hope to see you again in the future.Kind RegardsTim - Crowne Plaza Auckland
Hi Levi,Glad the location worked for you. Hope to welcome you back again in the future.Kind RegardsTim - Crowne Plaza Auckland
8/10 Good
Corinne
Travelled with family
17 Apr 2024
Liked: Cleanliness, staff & service, amenities
Great location, right next to sky tower. Walking distance to Queen Street shopping and restaurant all around.
Beds were comfy. They were a little late with cleaning room so we declined as we were back in the room in the afternoon. Emailed them for carpark instructions and the reply was perfect as we would have got lost with all the roadworks happening in that area. Check in and out was quick.
Corinne
Stayed 2 nights in Apr 2024
Response from Tim on 21 Apr 2024
Hi Corinne,Thank you for your feedback from your recent stay at Crowne Plaza Auckland. Great to read that the hotel met with your satisfaction and the location worked for you. I do apologise that the team were late in cleaning your room. We do hope to see you staying with us again.Kind RegardsTim - Crowne Plaza Auckland
10/10 Excellent
Glenn, Christchurch
14 Apr 2024
Glenn
Stayed 1 night in Apr 2024
4/10 Poor
Arvind
11 Apr 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
I am an Indian vegiterian and I had booked 10days stay at the Hotel. Buffet breakfast menu at the hotel doesn't have any options for vegetarians except for the fruits which were not fresh most of the days. Even Hotel front desk was not bothered to take my request for vegetarian food. Hotel rooms are spacious but outdated and view gets blocked by building next to it. Hotel located on the centre of the city which is very convenient. Not at recommend for people who follow vegetarian diet.
Arvind
Stayed 9 nights in Apr 2024
Response from Tim on 11 Apr 2024
Good Morning Arvind,Thank you for your feedback regarding the vegetarian offering at the hotel. I will certainly discuss this with the hotel culinary team and look to add additional options on the breakfast offering.I do hope you enjoyed your time in Auckland.Kind RegardsTim - Crowne Plaza Auckland
My latest return to this central hotel. Happy with my stay. Restaurant staff seem very confused when I ordered a second starter rather than a main. On both occasions, the waiter/waitress had to go away and check. Unnecessary. Apart from that, no other issues.
JEREMY
Stayed 3 nights in Apr 2024
Response from Tim on 9 Apr 2024
Hi Jeremy,Thanks for your feedback. I note your comment regarding the staff member in the restaurant being confused. I will follow up and ensure additional training is completed as this does seem strange.Kind RegardsTim - Crowne Plaza Auckland
Great staff. Construction around is a little tough so make sure if your taking Ubers to just give them a heads up but other than that it was a fantastic stay.
Jonathan H
Stayed 5 nights in Apr 2024
Response from Tim on 7 Apr 2024
Hi Jonathan H,Thanks for your feedback. It is always good to read that the staff were Great during your visit. The construction is a little annoying and we are certainly looking forward to the end of it!Kind RegardsTim - Crowne Plaza Auckland
We had a nice stay. The room was a bit outdated and could use a refresh. Hairdryer didn’t work and couldn’t get espresso machine going either. Really great location, easy to walk to sky city and restaurants around there. Staff were good.
Morgan
Stayed 1 night in Mar 2024
Response from Tim on 25 Mar 2024
Hi Morgan,Thank you for your feedback from your recent stay at Crowne Plaza Auckland. I am sorry that you experienced some issues with the appliances in your room. I will have this looked into. Glad you enjoyed the location and the team.Kind RegardsTim - Crowne Plaza Auckland
This was a great property for our stay in Auckland after disembarking from our cruise. We were given an early check in which was great.
Cindy
Stayed 1 night in Mar 2024
Response from Tim on 25 Mar 2024
Hi Cindy,Thanks for your feedback. Glad you enjoyed your stay with us after your cruise. I hope the cruise was great also!Glad the team could help with an early check-in.Kind RegardsTim - Crowne Plaza Auckland
10/10 Excellent
Taryn
Travelled with family, Travelled with family and small children
The staff were brilliant and went the extra mile to help us. Lovely place to say and would highly recommend.
Taps need modernising though along with shower curtains. However, doesn’t deter from excellent review.
Joan
Stayed 2 nights in Mar 2024
Response from Tim on 17 Mar 2024
Good Morning Joan,Many thanks for your feedback from your recent stay with us. It was great to read that the team looked after you well. I note your comment regarding bathroom items. We hope to begin a modernisation program later in the year.Kind RegardsTim - General Manager
The room was nice but needed some care. The shower head connection to the wall needed repair, the fabric on the couch had a big hole in it and the soap dispenser for the sink was empty. All things I wasn't expecting at a high end hotel. Outside of the room everything was fine. The staff in the restaurant were amazing!
Beth
Stayed 1 night in Mar 2024
Response from Tim on 4 Mar 2024
Hi Beth,Thank you for your feedback on your recent stay with us. The items you have highlighted are certainly not acceptable and I apologise for these. We pride ourselves on attention to detail and we have not met our usual standards. I do hope you enjoyed your time in Auckland city.Kind RegardsTim - Crowne Plaza Auckland
Stars here before. Easy location in central Auckland. Close to everything you might want to do in the evening. Great helpful staff and super comfy bed. Slightly dated bathroom the only minor negative.
James
Stayed 1 night in Feb 2024
Response from Tim on 20 Feb 2024
Hi James,Thanks for your feedback from your recent stay with us at Crowne Plaza Auckland. Glad the location works for you when you stay with us. I note your comments regarding the bathrooms. We hope to begin refurbishment later this year.Kind RegardsTim - Crowne Plaza Auckland
My stay for one night was good. Staff great. Restaurant food okay. Unfortunately there was a Lot of construction immediately around the hotell so the view and walkability were limited. Amenities were nice, spacious room. Being vegan, menu choices and breakfast offered a small amount.
Sharon
Stayed 1 night in Feb 2024
Response from Tim on 12 Feb 2024
Good Morning Sharon,Thank you for your feedback from your recent stay with us at Crowne Plaza Auckland. Glad that you found the hotel to your satisfaction. I note your comment regarding the Vegan offering and this is something I will discuss with the kitchen team. I do hope you enjoyed your time in Auckland.Kind RegardsTim - Crowne Plaza Auckland