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Reviews of Castaways Resort

4 out of 5
Castaways Resort
685 Karioitahi Road, Karioitahi Beach, Lake Puketi, Auckland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 174 out of 267 reviews" "
Rating 8 - Good. 71 out of 267 reviews" "
Rating 6 - Okay. 12 out of 267 reviews" "
Rating 4 - Poor. 8 out of 267 reviews" "
Rating 2 - Terrible. 2 out of 267 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villa was nice and modern stunning view, very relaxing it is a unique experience. Great customer service Highly recommend to everyone
Stayed 1 night in Apr 2024
Response from Kamal Daoudi - Resort Manager on 14 Apr 2024
Dear Joanna,Thank you very much for your recent stay at Castaways Resort. We are glad you had an excellent stay. Looking forward to welcoming you back soon.Sincerely,Kamal DaoudiResort Manager

8/10 Good

steven

Travelled with partner
Liked: Cleanliness, staff & service
Great overall stay in a villa with spectacular views. Only down side is access is only by golf buggy. If you have a remote villa and early departure, make sure you take any suit cases the night before to your car. As our booked cart did not show up. Not a great end to otherwise fantastic stay.
Stayed 4 nights in Feb 2024

10/10 Excellent

Joyce, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic.
Stayed 1 night in Feb 2024

10/10 Excellent

Yosta

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Kamal on 25 Jan 2024
Dear YostaThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regardsKamal Daoudi Resort Manager

10/10 Excellent

Namish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kamal Daoudi on 14 Jan 2024
Dear NamishThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regardsKamal Daoudi Resort Manager

8/10 Good

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kamal Daoudi on 14 Jan 2024
Dear AlexThank you for the great review of Castaways! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regardsKamal Daoudi Resort Manager

8/10 Good

Joy

Stayed 2 nights in Dec 2023
Response from Kamal Daoudi| on 8 Jan 2024
Hi JoyMany thanks for your positive rating. We hope to see you again soon.Kind regardsKamal Daoudi Resort Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular views. Restful and private
Stayed 3 nights in Dec 2023
Response from Kamal Daoudi| on 8 Jan 2024
Dear RobertThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regardsKamal Daoudi Resort Manager

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breathtaking sunset, peacefully setting. On a work trip, so lovely to come back to a breathtaking sunset and peacefully setting.
Stayed 1 night in Dec 2023
Response from Kamal on 25 Jan 2024
Dear WilliamThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regardsKamal Daoudi Resort Manager

10/10 Excellent

Bastogne

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Nov 2023

10/10 Excellent

yinqin

Stayed 1 night in Nov 2023
Response from Kamal on 25 Jan 2024
Dear YinqinThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regardsKamal Daoudi Resort Manager

10/10 Excellent

Jitender

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love this place. So beautiful and scenic.
Stayed 1 night in Nov 2023

10/10 Excellent

Johanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would have loved to stay longer, the most beautiful spot we stayed in NZ. We had cabin 15.
Stayed 1 night in Nov 2023

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service
Fantastic but showing a bit of wear and tear in the units
Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Stayed 1 night in Oct 2023

10/10 Excellent

Tae Soo

Stayed 1 night in Oct 2023

10/10 Excellent

Rommie

Liked: Property conditions & facilities
Nkne
Stayed 1 night in Sep 2023

8/10 Good

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, awful pillows
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a weekend getaway!
Great stay. We stay over there every year around the time of my birthday. Beautiful views, quiet, secluded and the restaurant is really nice.
Stayed 1 night in Aug 2023

6/10 Okay

James

Stayed 1 night in Aug 2023

10/10 Excellent

Chahat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good chef Bishan. Very well designed studio apartment. Not too far to drive to Waiuku for other dining. Beach good for walking . We were there in the winter so too cold to swim etc. Great steeping off place for Awhitu Peninsula
Stayed 2 nights in Aug 2023

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely restful retreat. Watching the sun set from our studio was amazing. Just stayed one night. Wish it was more. But we will be back. Didn’t realise breakfast was included. A lovely surprise and the bacon, eggs and hash tots were delicious.
Stayed 1 night in Jul 2023

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful retreat and sanctuary
Such a restful place even in the middle of winter! Fantastic accommodation. Very well set up - high level of cleanliness and comfort. Beautiful surroundings and great staff! The restaurant is fantastic too. Never fails to impress,
Stayed 1 night in Jul 2023

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Spa and outdoor baths. View was amazing. Clean tidy and all very new. Has everything we needed. Could get better pillows for a good nights rest.
Stayed 1 night in Jul 2023

10/10 Excellent

Celia

Stayed 1 night in Jul 2023

8/10 Good

Toni

Stayed 1 night in Jul 2023

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The views were breathtaking, I will be back.
Stayed 2 nights in Jun 2023

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect stay.. no comments
Stayed 1 night in Jun 2023
Response from GM on 3 Jul 2023
Dear Gabriel,Thanks for the perfect review score. Glad you enjoyed your stay. Thankyou.

6/10 Okay

Craig

Stayed 1 night in Jun 2023

4/10 Poor

CHUAN HEE

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
No VIP Access ? Only restaurant at the property - told me there are fully booked for dinner and can’t accept any more diners. My family of 2 adults and 2 young children had to go hungry for the night.
Stayed 1 night in Jun 2023
Response from GM on 5 Jul 2023
Dear Chuan,I sincerely apologise for your experience. I have asked my F&B manager to investigate as to why no options were provided for you and your family. We do offer delivery service from the restaurant to all of our rooms.Again my apologies and should you find yourself heading our way again please let me know.

10/10 Excellent

Monaliza

Stayed 1 night in Jun 2023

10/10 Excellent

yimiao

Stayed 1 night in May 2023
Response from GM on 6 Jun 2023
Dear Yimiao,Many thanks for your great review. Glad you enjoyed your stay.

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and setting
Stayed 2 nights in Apr 2023

10/10 Excellent

Alexander

Stayed 1 night in Apr 2023
Response from GM on 6 Jun 2023
Dear Alexander,Many thanks for your great review. Glad you enjoyed your stay.

8/10 Good

Monique

Travelled with group
Liked: Staff & service, property conditions & facilities
Great stay, beautiful location and great dining

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Would stay again. Thanks Castaways
Stayed 1 night in Mar 2023
Response from GM on 6 Jun 2023
Dear David,Many thanks for your great review and thanks for mentioning our friendly team. Glad you enjoyed your stay.

8/10 Good

Jackie, Auckland

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The views and location are outstanding. The rooms nice but lacking some basic things like coffee plunger etc.
Stayed 1 night in Feb 2023

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great views amazing
Stayed 1 night in Feb 2023
Response from GM on 6 Jun 2023
Dear Aaron,Many thanks for your great review. Glad you enjoyed your stay.

10/10 Excellent

Shalvin

Response from GM on 6 Jun 2023
Dear Shalvin,Many thanks for your great review. Glad you enjoyed your stay.

10/10 Excellent

Sherry

Stayed 1 night in Feb 2023
Response from GM on 6 Jun 2023
Dear Sherry,Many thanks for your great review. Glad you enjoyed your stay.

4/10 Poor

kelvin

Stayed 1 night in Feb 2023

6/10 Okay

Angela

Stayed 1 night in Feb 2023

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot to chill for a couple of days
Stayed 2 nights in Jan 2023

10/10 Excellent

EDNA PAYANO

Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view