Meeting facility

Reviews of Hilton Atlanta

4 out of 5
Hilton Atlanta
255 Courtland St NE, Atlanta, GA

Reviews

7.6

Good

Rating 10 - Excellent. 1147 out of 2767 reviews" "
Rating 8 - Good. 622 out of 2767 reviews" "
Rating 6 - Okay. 438 out of 2767 reviews" "
Rating 4 - Poor. 279 out of 2767 reviews" "
Rating 2 - Terrible. 281 out of 2767 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I love everything
Stayed 3 nights in Apr 2024
Response from General Manager on 10 May 2024
Hello Robert,Thank you for your short but sweet five-star review. We are delighted you enjoyed your time at Hilton Atlanta and look forward to welcoming you back again soon.Sincerely,Brad Koeneman,General Manager

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in May 2024
Response from General Manager on 10 May 2024
Hello Sebastian,Thank you for staying with us at Hilton Atlanta. We are thrilled to learn you appreciated our property, and we hope to welcome you back soon.Sincerely,Brad Koeneman,General Manager

10/10 Excellent

patrick

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Service at front desk was good. Trader Vic’s is a big bonus
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Hello Patrick,Thank you for choosing Hilton Atlanta and for sharing your delightful five-star review. Our team works hard to ensure our guests have an amazing visit, so they will be delighted to know you enjoyed your stay, thanks in part to their kind service and your time at Trader Vic's. We look forward to welcoming you back for many more great experiences.Sincerely,Brad Koeneman,General Manager

10/10 Excellent

Elijah Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Concession stands was expensive. But over all, a good place to stay
Stayed 1 night in Apr 2024
Response from General Manager on 8 May 2024
Hello Elijah,Thank you for your five-star review! We're glad you had a positive overall experience. We appreciate your feedback regarding the concession stands and will consider it as we continue to enhance our services. We look forward to welcoming you back soon for another enjoyable stay at Hilton Atlanta.Sincerely,Brad Koeneman,General Manager

2/10 Terrible

Michael Darnell, Richmond

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I checked in on April 26 for two nights. I went out to a business convention on the 27th and didn’t get back to the hotel until 11 PM on the second night to find out, I cannot access my room. My key did not work. I reported it to the desk. They made a mistake somehow and neither their key or mine would work. I sat out in the hallway for almost 2 hours and the only thing they could offer me a drink ticket to the bar in the lobby. Totally unprofessional and unacceptable and nothing was offered for the inconvenience.
Stayed 2 nights in Apr 2024
Response from General Manager on 8 May 2024
Hello Michael,Thank you for sharing your constructive feedback. We're grateful to have hosted you while you were in town for a convention, but we're disappointed to read about your experience. Rest assured, we'll look into this situation to ensure any missteps aren't repeated. Whether you return to Atlanta for business or pleasure, we hope to have the opportunity to transform your opinions. Sincerely,Brad Koeneman,General Manager

6/10 Okay

Mary

Disliked: Staff & service
Old and bad service
Stayed 2 nights in Apr 2024
Response from General Manager on 8 May 2024
Hello Mary,Thank you for sharing your experience. We sincerely regret to hear about any concerns regarding the service you received and the age of the property. We'll keep your comments in mind for future improvements, and we hope you'll consider staying with us again should you be back in the area.Sincerely,Brad Koeneman,General Manager

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close distance to most tourist areas. Clean hotel, connected to other hotels, including the Time Variant Authority. Check out Trader Vic's restaurant and bar!
Stayed 2 nights in Apr 2024
Response from General Manager on 7 May 2024
Hello Andrew,Thank you for choosing Hilton Atlanta! We're pleased that our prime location and immaculate cleanliness met your expectations. We're also glad you visited Trader Vic's and hope you had an exceptional dining experience. It was a pleasure hosting you, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Brad Koeneman,General Manager

10/10 Excellent

Renita

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Apr 2024

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 4 nights in Apr 2024
Response from General Manager on 7 May 2024
Hello Melanie,Thank you for taking a moment to rate your recent experience. It was truly a pleasure having you as our guest, and we hope you return soon!Sincerely,Brad Koeneman,General Manager

6/10 Okay

Markeisha

Stayed 2 nights in Apr 2024

8/10 Good

Aliya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I did not like was that guest have to pay for parking.
Stayed 3 nights in Apr 2024
Response from General Manager on 7 May 2024
Hello Aliya,Thank you so much for your review. We want to assure you we take all guest feedback seriously, and your comments will be considered as we work hard to make improvements in our guest experience department. That said, we hope you will choose Hilton Atlanta again next time you're in the area for a stay that is sure to exceed your expectations.Sincerely,Brad Koeneman,General Manager

2/10 Terrible

Naheem

Stayed 1 night in May 2024

8/10 Good

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer, Sandpoint

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night. Great room with great views of city. Front desk was nice and helpful about nightlife options. Room was updated and clean. Will return.
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Hello Jennifer,Thank you for taking the time to provide your review of Hilton Atlanta. We are thrilled to hear you had such a positive experience. It sounds like you enjoyed everything from the updated and clean room with stunning city views to the friendly and accommodating front desk staff who assisted you with nightlife options. Comments like yours truly motivate us. We look forward to welcoming you back for a longer stay next time.Sincerely,Brad Koeneman,General Manager

2/10 Terrible

Tierra

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
They staff was rude. I checked in with my Hilton honors app and the desk clerk kept trying to tell me I could. Have the room I chose on the app and he was picking it for me. Them I got glass in my foot in my room, when I tried to tell the desk clerk he completely cut me off and didn’t want to hear it.
Stayed 3 nights in Apr 2024
Response from General Manager on 3 May 2024
Hello Tierra,Thank you for sharing your experience. We sincerely regret to hear of the issues you encountered with the service and room. We'll review your comments with our team, and we'd appreciate the chance to provide you with a more positive visit.Sincerely,Brad Koeneman,General Manager

10/10 Excellent

Embellished

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Hello,Thank you for taking the time to provide your review of Hilton Atlanta. It is wonderful to hear you had a pleasant stay. We look forward to hosting you the next time you're in the area.Sincerely,Brad Koeneman,General Manager

10/10 Excellent

sarait

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel downtown area . Comfortable beds
Stayed 4 nights in Apr 2024
Response from General Manager on 1 May 2024
Hello Sarait,It's wonderful to know that you had a great time with us overall! Thank you so much for spotlighting our comfortable beds and prime location. It would be a pleasure to host you again soon, so hurry back. Sincerely,Brad Koeneman,General Manager

8/10 Good

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, but no complimentary breakfast and parking was to expensive
Stayed 3 nights in Apr 2024
Response from General Manager on 1 May 2024
Hello Rafael,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our lovely property, we regret to hear your stay wasn't perfect. Though we do not offer complimentary breakfast, we hope you had the opportunity to try out Southern Elements restaurant. It's a great place to grab a delicious meal before starting your busy day. We hope to have another opportunity to welcome you back.Sincerely,Brad Koeneman,General Manager

6/10 Okay

Royal D

Travelled with family
Liked: Cleanliness, staff & service
Great location but the room was warm and humid.
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Hello Royal,Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our hotel's prime location. We also understand your concern about the room temperature and humidity, and our team will address this promptly. It was a pleasure to host you, and we look forward to welcoming you back for a more comfortable stay in the future.Sincerely,Brad Koeneman,General Manager

8/10 Good

leroy

Liked: Cleanliness, staff & service
Parking
Stayed 2 nights in Apr 2024
Response from General Manager on 1 May 2024
Hello Leroy,Thank you for choosing Hilton Atlanta and for taking the time to provide your rating. We are pleased that you enjoyed your recent stay with us and hope to welcome you back again soon!Sincerely,Brad Koeneman, General Manager

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Hello Gabriela,Our team takes pride in our prime location, and we're pleased it added value to your experience. We look forward to hosting you again at Hilton Atlanta for more memorable moments!Sincerely,Brad Koeneman,General Manager

8/10 Good

Malaysia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel was nice. It is a ways away from dining but the rooms are spacious & clean. Would stay there again.
Stayed 3 nights in Apr 2024
Response from General Manager on 1 May 2024
Hello Malaysia,Thank you for choosing Hilton Atlanta and sharing your lovely review. We are delighted you were so impressed with our wonderful hotel and clean, spacious accommodations that you'd join us again on future trips to Atlanta. We hope to welcome you back again soon.Sincerely,Brad Koeneman,General Manager

10/10 Excellent

Moe

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Hello Moe,Thank you for taking the time to provide your review of Hilton Atlanta. We are delighted to hear you had a wonderful stay with us and hope you will join us again soon.Sincerely,Brad Koeneman,General Manager

4/10 Poor

Cleopatra

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathtub did not drain when taking a shower. Tub filled up. Reservations wrong . Front desk did not obey their signs for helping customers Reported these to Manager Mr. Paul
Stayed 3 nights in Apr 2024
Response from General Manager on 1 May 2024
Hello Cleopatra,Thank you for providing your feedback, though we're concerned to learn about the issues with the bathroom you encountered during your stay. Additionally, we regret any inconvenience caused by the front desk not adhering to our customer service standards. Rest assured, we take your comments seriously and will address them with our team to ensure improvements. We appreciate your valuable input and hope for the opportunity to exceed your expectations in the future.Sincerely,Brad Koeneman,General Manager

10/10 Excellent

Cortez Tawonzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in process
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Hello Cortez, We're glad to hear that you found the check-in process easy during your stay. Thank you for sharing your feedback with us, and we hope you had a pleasant experience overall. If there's anything else we can do to enhance your stay next time, please let us know.Sincerely,Brad Koeneman,General Manager

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was outstanding and the property was maintained well.
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Hello Wanda,It was such a pleasure to welcome you to Hilton Atlanta! Our team will be thrilled to know that they played a pivotal role in your experience with us, and overall, we're glad you had a fantastic time. Thank you for your perfect rating, and we hope you return soon!Sincerely,Brad Koeneman,General Manager

10/10 Excellent

Endre, Gaithersburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Hello Endre,Thank you for your kind feedback. We're delighted to know you found Hilton Atlanta to be a good place to stay. Your satisfaction is our top priority, and we can't wait to host you again for another enjoyable experience.Sincerely,Brad Koeneman,General Manager

8/10 Good

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

ibrahim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the service
Stayed 3 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Hello Ibrahim,Thank you so much for the perfect rating. We are so happy to know that our team's attentive service left a positive impression on you and that you had a great time with us overall. Please consider coming back to join us again soon!Sincerely,Brad Koeneman,General Manager

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very pleasant and stuff was very friendly
Stayed 1 night in Apr 2024
Response from General Manager on 26 Apr 2024
Hello Christian,Our friendly staff truly enjoyed hosting you and will be proud they were a highlight of your visit. Please come stay at Hilton Atlanta again soon!Sincerely,Brad Koeneman,General Manager

6/10 Okay

Pablo

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Good downtown location. Staff not so friendly.
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Hello Pablo,Thank you for sharing your feedback with us. We're pleased you appreciated our convenient downtown location. However, we're concerned to hear about the hospitality during your stay. Rest assured, we take your comments seriously and will address this matter with our team. We hope to have the opportunity to welcome you back and provide you with a more positive experience in the future.Sincerely,Brad Koeneman,General Manager

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok, wish they had a pool
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Hello Natasha,Thank you for choosing Hilton Atlanta for your stay. We're glad to hear that your stay was satisfying overall, and we'll certainly consider your suggestion as we strive to enhance our amenities for future guests. We hope to have the opportunity to welcome you back for another visit very soon.Sincerely,Brad Koeneman,General Manager

10/10 Excellent

Marricka

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Hello Marricka,We're delighted you enjoyed your stay at Hilton Atlanta! Please come see us again soon for another terrific experience.Sincerely,Brad Koeneman,General Manager

10/10 Excellent

Steve, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice clean rooms, very friendly staff.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Hello Steve,Our goal is to ensure we always have high marks on the three "C's" that are important to our guests: clean accommodations, convenient location, and courteous service. We are thrilled to know we hit the mark with you, and we hope to welcome you back to Hilton Atlanta the next time you're in the area.Sincerely,Brad Koeneman,General Manager

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Everything was nice, clean & great staff!
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Hello Esther,It was truly a pleasure to welcome you to Hilton Atlanta during your recent visit. We're thrilled to hear we were able to deliver an enjoyable experience and that you appreciated our pristine accommodations and the excellent hospitality our team provided. Thank you for sharing your positive rating, and we hope to have the opportunity to host your next visit to the area.Sincerely,Brad Koeneman,General Manager

10/10 Excellent

ARUL, CHENNAI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel for the money, highly professional staffs and nice ambience
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Hello Arul,It was a delight to have you as our guest at Hilton Atlanta, and we are thrilled you enjoyed your stay. We know how important an amazing staff and great accommodations are, so we are ecstatic that our service left a memorable impression on you. It would be our pleasure to welcome you back on future trips to Atlanta.Sincerely,Brad Koeneman,General Manager

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
What I like the most was the shower. It was warm, hot and the pressure was like a massage. What I like least is the prices are so high. We bought ice cream downstairs and a tiny bottle of vodka and it cost 35.00 . But we are in Atlanta in the middle of everything.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Hello Carol,Thank you for providing your review of Hilton Atlanta. We are delighted to hear that our shower was enjoyable and relaxing. Your feedback regarding the pricing is appreciated and will be taken into consideration. Nevertheless, it's great to hear you had a terrific stay with us overall, and we look forward to welcoming you back in the future.Sincerely,Brad Koeneman,General Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Thank you
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Hello Stephen,Thank you for your kind words! Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to welcoming you back to Hilton Atlanta for another wonderful experience.Sincerely,Brad Koeneman,General Manager

6/10 Okay

Raniyah

Liked: Cleanliness, property conditions & facilities
I like the view feom my room
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Hello Raniyah,Thank you for taking the time to leave your review. We always prioritize providing our guests with memorable experiences, and we're glad you enjoyed your room's scenic view. If there's anything else we could've done to make your stay a truly exceptional one, please feel free to reach out to us and let us know at any time. We look forward to hearing from you soon!Sincerely,Brad Koeneman,General Manager

10/10 Excellent

Morgan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the efficient location
Stayed 1 night in Mar 2024
Response from General Manager on 22 Apr 2024
Hello Morgan,Thank you so much for the five-star review. We're so pleased you enjoyed our central and convenient location, and we hope you had the chance to take full advantage of all that the area has to offer. It was our pleasure to welcome you, and we hope you'll visit us again soon at Hilton Atlanta.Sincerely,Brad Koeneman,General Manager

10/10 Excellent

Dolgora

Stayed 2 nights in Apr 2024

8/10 Good

Coral

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful inside. Parking is difficult and the main entrance is very small for the size of the hotel. Cars are always honking their horns trying to get through the entrance and it is very noisy to those staying in lower levels of the hotel.
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Hello Coral,It was a pleasure to have you as our guest at Hilton Atlanta. While we are sorry you had a bit of a concern regarding parking and car noise, we are happy you enjoyed your experience overall. We would be honored to welcome you back on future trips to our area.Sincerely,Brad Koeneman,General Manager

8/10 Good

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time at this location. Suitable for short stays.
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Hello Tina,Thank you for your stay with us at Hilton Atlanta. We are happy to know that we met your expectations during your time with us. It would be our pleasure to welcome you back the next time you are in our area.Sincerely,Brad Koeneman,General Manager

10/10 Excellent

Tionna

Staff was friendly, The hotel and rooms was very clean and the bar downstairs had great drinks
Stayed 3 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Hello Tionna,Thank you for providing your review of Hilton Atlanta. We are delighted that the staff was friendly, the hotel and rooms were spotless, and you enjoyed the drinks. Our team strives to provide a welcoming and comfortable environment for all our guests, so your positive feedback is greatly appreciated. We hope to welcome you back again soon!Sincerely,Brad Koeneman,General Manager

8/10 Good

CAROLINE, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This particular location was convenient. Not far from the airport and had dining options. I used 3 of 4 restaurants. Never made it to the roof top. Hotel is very active. Scale of 1-10 I’d give it a 7. Close to many sight seeing places. Overall, I enjoyed my stay.
Stayed 4 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Hello Caroline,Thank you for choosing Hilton Atlanta. It's wonderful that our location and convenient on-site restaurants helped create an enjoyable stay. Your review is appreciated, and we'll see you again next time. Sincerely,Brad Koeneman,General Manager

10/10 Excellent

Yanitza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Juan

Travelled with family
Disliked: Staff & service
The customer service sucks. They gave us a room the first time and it was already occupied by someone else. We had to go back downstairs n let them know gave us another room. We got the room it smelled dirty the restroom smelled like pee. The pillows smelled the refrigerator was not cooling well. I didn’t know they charge parking was told the deposit left was going to go towards parking which is ridiculous most hotel provide parking.
Stayed 3 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Hello Juan,Thank you for providing your constructive feedback. We're disappointed to read about your check-in experience, and we'll look into this further to ensure any missteps aren't repeated. Your cleanliness concerns are taken seriously as well, and our housekeeping team will address the areas you mentioned. Although we understand your thoughts on parking, please understand this information is published on Expedia so you can review the details before making a reservation. That said, it was a pleasure to welcome you. Should you return to Atlanta, we hope to have a chance to change your perceptions with an improved stay.Sincerely,Brad Koeneman,General Manager

8/10 Good

Ronnie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

cody

Stayed 2 nights in Apr 2024

8/10 Good

Lateefa

Stayed 1 night in Apr 2024