I had to ask for a room switch 3 times until I got a clean, unoccupied room. The first two rooms were visibly dirty and one had faulty light fixtures, and the third was still occupied. My fourth and final room was decent and clean. The furniture was visibly worn out, and the pillows provided no support. Breakfast was delicious and the service at the restaurant was excellent, but the room quality deters me from staying at a Springhill Suites again.