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"am writing to formally complain about our stay last night at Radisson Blu Stansted Airport, which was completely unacceptable from start to finish. From the moment we arrived, the experience was extremely poor. We waited approximately 40 minutes just to check in. Despite booking a triple room, we were informed that none were available and were instead given connecting rooms. The situation then became shocking and highly inappropriate: when we entered one of the rooms accompanied by your receptionist, it was already occupied. We found another guest inside in his underwear. This was deeply embarrassing and completely unacceptable, particularly as we had our 13-year-old daughter with us. This represents a serious breach of privacy and safety. Following this incident, we were offered two drink vouchers as compensation, which we refused as we do not consume alcohol. This gesture was entirely inadequate given the severity of the situation. We were then placed in a room with only one double bed and were promised that an additional bed would be delivered promptly. After waiting over an hour with no update, I returned to reception, only to find a different shift of staff who were completely unaware of our situation. This lack of communication and organisation is unacceptable. We then had to wait an additional 30 minutes, meaning it was around midnight before the extra bed finally arrived, despite having checked in at 10:15 pm. Throughout this entire experience, the only response,sorry"

"It's our second time at the Clayton and we absolutely love it. I need to know where they purchase their pillows from as they are the absolute best!!"

"Room was beautiful "

"Modern hotel, very clean, quiet despite being next to the train station. Staff were very friendly too."

"Great room but a little expensive but I guess they have the monopoly being so Close by Breakfast was good also plenty choice "

"Food menu on website did not match reality. The prices had also changed, in some cases more than 10% Lots of new staff who were not knowledable, helpful or some were not even very polite. Service in the Restaurant was very poor. Long wait times. Eventually got a table, but then sat waiting for a menu and then to order. The menu now on offered is a lot worse than previous menu."

"The bed was far too small - I didn't get a decent night's sleep there due to that. There was a power socket on only one side of the bed - very inconvenient. The wi-fi was very good but very fiddly to connect to. We were charged to park there - this is just grasping. The single lift was glacially slow. The staff were all very helpful and pleasant apart from the woman on reception when we checked out - she was abrupt to the point of rudeness."

"Very spacious and modern decor....excellent location. Used the pool and sauna....helpful desk staff.....plenty of space in the lounge..Good sound insulation. "

"Relaxing "