Arset El Bilk Hotels, Marrakech

"Rooms 115 and 114 impossible to get a good night sleep. Paper thin walls and doors. You can hear guests and staff walking and chatting starting at 7am. No TV, no safe and no hair dryer in room. Bathrooms are old and outdated"

"Room was nice, with good air con, comfy bed & good shower. However our sheets werent changed at all during an 11 night stay. Food was generally good and staff were very friendly. The main (one heated) pool was nice but got very busy. Lots of aqua aerobics, zumba, yoga etc by the pool, which was average. Bit of a faff having to get money out of a cash point for a deposit, to trade in for cards at reception, to trade in for pool towels - we've not come across this system before.. and £50 for 4 towels was a bit steep, they prob cost the hotel a few quid each. Spa treatments, ice creams, 'premium' drinks - any extras were above uk prices. Overall was a nice relaxed family break, but the hotel was a bit run down - could do with some maintenance."

" Wonderful staff. Beautiful, historic property"

"Honest review, family of 5 kids 10 and under. Family room. Room: Broken toilet seat, ants in room, housekeeping done twice in 5 days. After housekeeping, room smelt of damp mop. Phone broken, just didnt work. Lift is dangerous, door closes. The single beds were extremely uncomfortable especially for children. Only water provided and hardly any tea and coffee. Cleaners would clean the staires and corridals in late morning with no signage, child had slipped. Reception knew of issues, No resolution. Swimming pool : only kids swimming pool was warm the Adjacent aquapark pools were freezing, unable to use even at 30 degrees temperature. There were lots of insects in the pool.The indoor pool came with a cost of 150dh for each person. Gym: Good facility, clean lot's of equipments. All inclusive: Not all inclusive, I dont drink anyways however can drinks were not included. The mocktails were just kids juice with syrup. It was awful. Nothing spectacular. There were no snack bars unless you paid. Only set times available to eat. Nothing else close by to even buy snacks. There was always an extra cost even for ice cream. Le Fez restaurant: lovely food, 1 visit for stays over 3 days. Food was great, staff were lovely. La Torque: Waiter was lovely and attentive, food was good. Entertainment for kids: found nothing other than Mickey for 30 mins in the evening twice. Otherwise terrible nothing at all or not great for a resort that is 5*. I won't be returning unfortunately. "

"Nice hospitality "

"I was really impressed by the artistic decorations and tranquility feeling of the hotel. The staff are professional and friendly. We originally planned to have hammam at the site, but as the heating was not working very well, the hotel refunded our money. The one-hour full body message was great!"

"Excelent"

"Un hôtel absolument magnifique avec un service exceptionnel. L’atmosphère était paisible, élégante et extrêmement confortable. Tout était impeccablement entretenu, et j’ai vraiment apprécié chaque moment de mon séjour. J’aurais grand plaisir à y revenir."

"The room was clean but not at all shown in pictures, it was like low class motel not a 3 star hotel. The only saving grace was working AC since it is very hot in Marrakech and the location as it is in centre of the city and walking distance to malls and restaurants."